Contributions
2,291 recent contributions in Hansard
HANSARDNational Disability StrategyMy Lords, good progress is being made. Of more than 100 commitments across government, over 25 have already been delivered in just six months. Among them, the DfE invested over £8…10 Feb 2022HANSARDNationality and Borders BillMy Lords, can I remind the noble Lord of the Chief Whip’s reminder of brevity please? We are running extremely late at the moment.08 Feb 2022HANSARDNationality and Borders BillMy Lords, this should just be a short question.08 Feb 2022HANSARDAutocrats, Kleptocrats and PopulistsMy Lords, the speaking time for Back-Benchers is five minutes. If we go over that, we will cut into the time that the Minister has to respond, so can we please keep an eye on the…03 Feb 2022HANSARDRepresentation of the People (Young People’s Enfranchisement) Bill [HL]My Lords, I thank the Lord, Lord Adonis, for raising this important issue, and all noble Lords who have spoken in today’s debate. As noble Lords will be aware—we have spoken about…28 Jan 2022HANSARDDissolution and Calling of Parliament BillI thank noble Lords; I am very grateful to the noble Lords, Lord Wallace of Saltaire and Lord Rooker, for tabling these amendments, which have initiated what has been an…25 Jan 2022HANSARDPolice, Crime, Sentencing and Courts BillI remind the noble Baroness that she should not be speaking if she did not speak before the Minister.17 Jan 2022HANSARDPolice, Crime, Sentencing and Courts BillMy Lords, I beg to move that, with the agreement of the House, we adjourn until 9.15 pm to let the Minister finish her dinner break.17 Jan 2022HANSARDPolice, Crime, Sentencing and Courts BillI am sorry, but the Minister had already sat down. We can only take a question if it is very short.12 Jan 2022HANSARDBuilding SafetyWill the noble Earl ask his question, please? There are other people waiting.11 Jan 2022HANSARDLegislation: Skeleton Bills and Delegated PowersMay I remind noble Lords that the limit for speaking is four minutes? We have a long list of speakers tonight.06 Jan 2022HANSARDDelivering Justice for VictimsI beg to move that the House do now adjourn—and I wish you all a very happy Christmas.16 Dec 2021HANSARDEU–UK Partnership CouncilMy Lords, the noble Lord, Lord Campbell-Savours, wishes to speak virtually. I think this is a convenient point for me to call him.16 Dec 2021HANSARDOutsourcing: DWP Telephone ServicesMy Lords, the Government recognise that some public services are delivered better through private companies than directly through the public sector. A delivery model assessment…30 Nov 2021HANSARDOutsourcing: DWP Telephone ServicesMy noble friend asks a difficult question because telephony suppliers flex staffing resources up and down in line with volume expectations and are paid accordingly. The contracts…30 Nov 2021HANSARDOutsourcing: DWP Telephone ServicesNo—nothing below the performance indicators is acceptable. That is why we continually challenge the delivery of all our systems.30 Nov 2021HANSARDOutsourcing: DWP Telephone ServicesMy Lords, I am not aware of any penalties as such, but if a supplier consistently fails to achieve performance levels then service credits will apply to our most important Civil…30 Nov 2021HANSARDOutsourcing: DWP Telephone ServicesThe DWP utilises suppliers to deliver some telephony services for an efficient and effective customer service. Decisions to outsource are subject to value for money assessments…30 Nov 2021HANSARDOutsourcing: DWP Telephone ServicesMy noble friend brings up the very important issue of training. All staff working for outsourced companies get the same training as DWP, and they will continue to get that. If…30 Nov 2021HANSARDOutsourcing: DWP Telephone ServicesMy noble friend is right that we need to look at new technologies. The DWP is always exploring new solutions to support citizens who use our services. The department will be using…30 Nov 2021