Statutory licence modification: membership of the alternative dispute resolution scheme
Seeks views on a statutory licence modification notice to mandate ADR scheme membership and offer rail consumers a simple route to a redress scheme.
Detail
The Office of Rail and Road is seeking feedback from licence holders on a statutory licence modification notice to mandate membership of the alternative dispute resolution (ADR) scheme.
This follows on from our decision on proposals to modify passenger and station licences to mandate ADR scheme membership to ensure that rail consumers are given long-term certainty of the ability to obtain a free and binding means of independent redress.