Alternative Dispute Resolution requirements and draft licence modification
Seeks views on ORR's consultation response about requiring rail companies to be members of an approved ADR scheme and feedback on draft licence modifications.
Detail
The Office of Rail and Road (ORR) is seeking feedback on its response to a consultation on proposals to modify rail passenger and station licences to mandate membership of the Alternative Dispute Resolution (ADR) scheme. The aim of this would be to to ensure consumers are given long-term certainty of the ability to obtain a free and binding means of independent redress. We are also asking for views on draft wording for the licence modification.