Complaints handling obligation rail licence modification
Seeks railway licence holders’ and Statement of National Regulatory Provisions holders’ consent to amend their licences.
Detail
The Office of Rail and Road (ORR) has published 4 notices of statutory consultations on changes to modify complaints handling obligations in rail licences and Statement of National Regulatory Provisions (SNRPs).
ORR’s consultations set out its proposals to modify the condition in licences and SNRPs in 2 distinct ways:
- changes regarding licence holders’ complaints handling obligations
- changes regarding licence holders’ membership of the relevant Alternative Dispute Resolution (ADR) scheme