Rail, aviation and maritime: applying the Consumer Rights Act
Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.
Detail
The Department for Transport is proposing to seek an exemption under certain provisions of the Consumer Rights Act 2015 (services chapter) for the following sectors:
- aviation
- maritime
- rail
The exemption relates to compensation arrangements for customers when services are delayed or cancelled or in cases of denied boarding.
Documents