Reforming aviation consumer policy: protecting air passenger rights
Proposes reforms to the Civil Aviation Authority's consumer enforcement powers as well as consumer dispute resolution, fight delay compensation and accessible air travel.
Detail
We are seeking views on reforming aviation consumer policy on a range of air passenger rights issues.
The proposals include:
- increasing the enforcement powers of the UK’s aviation regulator, the Civil Aviation Authority
- mandatory alternative dispute resolution for all airlines
- changes to compensation for delays and cancellations
- more accessible air travel
The aviation consumer policy seeks to ensure that the rights of passengers travelling by air are better protected and that enforcement of existing rights is strengthened.
Documents
Aviation consumer policy reform consultation application/pdfDiwygio Polisi Defnyddwyr Awyrennau (Welsh translation)application/pdfCompensation for delays to UK domestic flights: impact assessmentapplication/pdfMandatory alternative dispute resolution (ADR): impact assessmentapplication/pdfResponse to the aviation consumer policy reform consultationYmateb i’r ymgynghoriad ar ddiwygio polisi defnyddwyr hedfanaeth