CONSULT.Outcome publishedConsultation · gov.uk
Draft Rail Ombudsman operating model
Sought views on the future role of the Office Rail and Road (ORR) as sponsor for the Rail Ombudsman.
Last fetched 03 May 2026 · gov.uk
Detail
The May 2021 Williams-Shapps Plan for Rail states that the Office of Rail and Road (ORR) will take over responsibility from the Rail Delivery Group (RDG) for sponsoring the Rail Ombudsman.
ORR consulted on:
- proposals for an operating model for the future Rail Ombudsman, which specifies the functions it will perform and to what standard, as well as the way it will be constituted, governed and held to account
- proposed licence modifications required by train companies as part of the ORR sponsorship process