PETITIONClosedPetition · petition.parliament.uk
Ban on requiring an app to access purchased tickets
The government should update relevant legislation, so digital tickets can always be accessed offline without a mobile app. We think possible arguments regarding security do not outweigh the necessity of customer choice, access, and control
Last fetched 05 May 2026 · petition.parliament.uk
Signatures
216
signatures
Government response threshold (10,000) · 216/10,000
Debate threshold (100,000) · 216/100,000
Background
Many providers sell physical paper tickets as a matter of customer preference, and to include people with limited access or skills with digital devices.
We are concerned that some platforms mandate the use of a specific, proprietary mobile app, which may only be available on selected devices, gravely limiting customer choice.