CONSULT.Outcome publishedConsultation · gov.uk
Rail station and charter operators: complaint handling and policies for disabled people
Seeks views on regulating complaints handling and disabled people’s protection policies for station licence holders and charter operators.
Last fetched 03 May 2026 · gov.uk
Detail
We are inviting views on regulation for some categories of licence holder, in particular options for how we regulate obligations relating to
- disabled people’s protections policies (DPPPs)
- complaints handling procedures (CHPs)
for station licence holders and charter operators.