Consultation on directions to the Regulator of Social Housing: tenant rights and complaints

This consultation seeks views on a proposed direction from the Secretary of State to the Regulator of Social Housing, using powers under section 197 of the Housing and Regeneration Act 2008 as amended.

Through the changes outlined in the Social Housing White Paper, the government is taking extensive action to ensure tenants are protected, have decent quality homes, and are treated with fairness and respect.

The Social Housing (Regulation) Act 2023 requires the Secretary of State for Levelling Up, Housing and Communities to give a direction to the Regulator for the purpose of securing that registered providers of social housing are required to provide their tenants of low-cost rental accommodation with information about their tenants’ rights and how their tenants can make a complaint.

This consultation seeks views on a proposal to use this power to direct the Regulator to set standards relating to the provision of information to tenants on making complaints, tenants’ rights, and relevant regulatory requirements.

More widely, the government is taking action to ensure hazards in social homes are addressed quickly. This will be the subject of a future consultation.