CONSULT.Outcome publishedConsultation · gov.uk
Rail, aviation and maritime: applying the Consumer Rights Act
Seeks views on a proposed exemption under certain provisions of the Consumer Rights Act 2015 for the rail, aviation and maritime sectors.
Last fetched 03 May 2026 · gov.uk
Detail
The Department for Transport is proposing to seek an exemption under certain provisions of the Consumer Rights Act 2015 (services chapter) for the following sectors:
- aviation
- maritime
- rail
The exemption relates to compensation arrangements for customers when services are delayed or cancelled or in cases of denied boarding.
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