Cloud storage: consumer law compliance review

Cloud storage services allow consumers to store, manage, organise and retrieve their digital content on their devices using the internet.

The Competition and Markets Authority (CMA) has looked at some of the business practices and terms and conditions used in the cloud storage sector. We have identified some potential consumer protection issues that we would like to assess further.

We’ve launched a review to find out how widespread the issues we have identified are, whether they breach consumer protection law and how they are affecting consumers.

We’re seeking views from:

• consumers who use or have used cloud storage services for personal use (not for business or job-related reasons)
• providers of cloud storage services
• others who have carried out research in this area or have views on the sector