CONSULT.ClosedConsultation · gov.uk

Modernising consumer markets: green paper

We're seeking your views on how to ensure that our regulatory, competition and enforcement regimes are suitable for the modern economy and the modern consumer.

Last fetched 03 May 2026 · gov.uk

Detail

This consultation seeks views on:

getting consumers better deals and better service in utilities markets
helping consumers benefit from their data and remain protected when they buy and sell online
how to improve the system of alternative dispute resolution (ADR)
how to support local and national enforcers to work together to protect consumers

We welcome input from business and investors, consumer groups and consumers.

We have additionally published the following research which assesses the impact and effectiveness of ADR and the court system in resolving consumer disputes with traders:

Resolving consumer disputes: alternative dispute resolution and the court system.

Documents

Consumer green paper: modernising consumer marketsapplication/pdf Government's strategic steer to the Competition and Markets Authority: summary of responses to question 21 of Modernising Consumer Markets: Consumer Green Paper application/pdf