Alternative dispute resolution for consumers
We’re asking for views to help us apply new European requirements for alternative dispute and online dispute resolution into UK law.
Detail
We want to know your views on our proposals for applying the requirements of the European Directive on Alternative Dispute Resolution (ADR) (2013/11/EU) and the Regulation on Online Dispute Resolution (ODR) (524/2013) into UK law.
The new requirements aim to give European consumers greater access to redress, outside of court, should something go wrong with their bought goods or services.
We’re also seeking views on a broader reorganisation of consumer ADR.
This consultation is relevant to:
- UK consumers
- all businesses selling to UK consumers
- bodies who provide ADR for consumer disputes
Documents
Alternative dispute resolution for consumers: implementing the Alternative Dispute Resolution Directive and Online Dispute Resolution Regulationapplication/pdfAlternative dispute resolution for consumers: implementing the Alternative Dispute Resolution Directive and Online Dispute Resolution Regulation - consultation stage impact assessmentapplication/pdfAlternative dispute resolution for consumers: government response to the consultation on implementing the Alternative Dispute Resolution Directive and the Online Dispute Resolution Regulationapplication/pdf