The Gas and Electricity (Consumer Complaints Handling Standards) (Amendment) Regulations 2017
Regulation 10(3) of the Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008 (S.I. 2008/1898) requires all regulated providers to inform their customers once a year of the existence of their complaints handling procedure and how to obtain a copy of it. “Regulated provider” is defined in regulation 2(1) of those Regulations as anyone who holds a licence under section 7A(1) or 7(2) of the Gas Act 1986 (c. 44) or section 6(1)(c) or (d) of the Electricity Act 1989 (c. 29).
Lifecycle
Department
Made
16 Mar 2017
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In force
14 Apr 2017
Enabling power
The Gas and Electricity Markets Authority, in exercise of the powers conferred by section 46 of the Consumers, Estate Agents and Redress Act 2007and having prescribed standards under section 43 of that Act, makes the following Regulations:
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