Statement of Practice 1 (2010)
Business by telephone — HM Revenue and Customs taxes contact centres.
Documents
Statement of Practice 1 (2010)Statement of Practice 1 (2010): Annex AStatement of Practice 1 (2010): Annex BConduct of Income Tax Business by Telephone (Correcting SEISS Income Information) Directions 2021application/pdfConduct of Income Tax Business by Telephone (Correcting SEISS Income Information) Directions 2021 (Accessible alternative)