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SSAC Occasional Paper 17: Telephony in DWP and HMRC: an update

This report considers telephony performance at the Department for Work and Pensions (DWP) and HM Revenue & Customs (HMRC).

Last fetched 04 May 2026 · gov.uk

Documents

SSAC Occasional Paper 17: Telephony in DWP and HMRC: an updateapplication/pdf

At a glance

TypeIndependent report

First published21 Jul 2016

Last updated17 Nov 2016

Organisations

Social Security Advisory Committee

Topics

Welfare

Source

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