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Government response: SSAC report on telephony in DWP and HMRC

The government's response to the report 'Telephony in DWP and HMRC: an update' by the Social Security Advisory Committee (SSAC).

Last fetched 04 May 2026 · gov.uk

Documents

Government response to the report 'Telephony in DWP and HMRC: an update'application/pdf Covering letter: Government response to the report 'Telephony in DWP and HMRC: an update'application/pdf Interim response from the government to the report 'Telephony in DWP and HMRC: an update' application/pdf

At a glance

TypePolicy paper

First published27 Jul 2016

Last updated17 Nov 2016

Organisations

Department for Work and Pensions Social Security Advisory Committee

Topics

Government efficiency, transparency and accountabilityWelfare reform

Source

Other from Department for Work and PensionsSee all →

Industry Training Board reform

Protecting Pension Savers - Proposals to Amend the Occupational and Personal Pension Schemes (Conditions for Transfers) Regulations 2021

Introduce a compensation scheme for WASPI women

Raise statutory maternity/paternity pay to match the National Living Wage

Government apology and compensation for 1950s Women affected by pension changes

Reverse changes to Winter Fuel Payment

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