Make verbal abuse of call centre workers a specific criminal offence
We are looking for Government to create a specific criminal offence to verbally abuse or threaten call centre workers whilst on duty working on the phone lines.
Signatures
16
signatures
Government response threshold (10,000) · 16/10,000
Debate threshold (100,000) · 16/100,000
- 02 SEPT 2026Petition opened for signaturesCreated by Samantha Eaton
Background
Most experienced call centre workers understand that things do go wrong. System errors, human error, postal delays can all contribute to a customer's dissatisfaction.
While we have all handled complaints and dissatisfaction, abuse or threats of violence should never be tolerated.
We have been customers ourselves, what we wish to see is a law that seeks to criminalise verbal abuse towards us and threats of physical violence towards us.