Introduce a statutory duty to track and provide notifications for DWP complaints
We want the UK Government to introduce a statutory duty requiring the DWP to notify claimants about their complaint digitally or by letter at every stage including opened, escalated, or changed, and to legally prohibit closure of any complaint without a claimant's explicit, recorded consent.
Signatures
21
signatures
Government response threshold (10,000) · 21/10,000
Debate threshold (100,000) · 21/100,000
- 31 JUL 2026Petition opened for signaturesCreated by Ryan B Tremble-Niccolls
Background
We think the current DWP complaints system lacks transparency and has poor tracking. Claimants often have no formal record when a complaint is made, making it difficult to get a fair resolution. Not only is MPs' time taken up with complaint administration to the DWP, the DWP must spend time updating claimants as to the progress of a complaint. We believe accessible complaints will address serious concerns from coroners, safeguarding bodies, human rights, and disability organisations - who protect rights and lives.