Women’s State Pension Age: Ombudsman Report

I beg to move,

That this House notes the findings of the Parliamentary and Health Service Ombudsman report on Women’s State Pension age; and calls on the Government to deliver prompt compensation to women born in the 1950s who had their State Pension age raised.

I am delighted to have secured today’s debate on this very important issue. The motion urges the UK Government to deliver prompt compensation to women born in the 1950s who had their state pension age raised, following the report from the Parliamentary and Health Service Ombudsman on the Department of Work and Pensions’ communication of changes to the state pension age for women. I extend my thanks to the Backbench Business Committee for granting the debate. I lament the fact that it will not be possible to press the motion to a vote, as Tellers from both sides of the argument would be required for such a vote to be held.

Although I am disappointed that there will be no vote, there is nothing at all to prevent the Government from bringing forward such a vote in Government time. Indeed, the Parliamentary and Health Service Ombudsman has invited the House to express a view by laying its report before Parliament, so that clearly needs to happen.

Will the hon. Lady address the prejudice touched on at the Work and Pensions Committee last week, namely that there has been an element of contributory negligence, in that the change was not a state secret—it was advertised and covered in the newspapers—and that some women who were approaching retirement or early retirement did not take proper notice? Will she knock that on the head?

If the right hon. Gentleman reads the Parliamentary and Health Service Ombudsman’s report, he will see that it makes it very clear that action was not taken to inform women in the appropriate way that one would expect and, indeed, that the DWP was negligent in that regard.

My hon. Friend has started off powerfully, as I knew she would, knowing what a huge advocate she is for the WASPI women—women against state pension inequality. The right hon. Member for New Forest West (Sir Desmond Swayne) made a helpful contribution. Does my hon. Friend agree that it is ludicrous for anyone to suggest that people—in this case, those women—should have found out about a change to their pension arrangements by happening to read advertisements in the correct newspaper on the correct day? Surely none of us should be planning our lives in that way.

My hon. Friend makes an excellent point. We know, do we not, that many impacted women found out at the last possible moment that their retirement age had been raised because they had not been given due notice to make plans in the way we would all expect? The DWP has been found to be negligent. I will say more about that in a moment.

The issue before us goes to the heart of our sense of justice and fairness and the social contract that the Government of the day have with their citizens. A whole generation of women had their pension age raised without the notice that they were entitled to expect, robbing them not just of tens of thousands of pounds in pension payments but of their retirement plans, of financial peace of mind and of the contract they believed that they had with the society in which they worked hard, paid their dues and fulfilled their responsibilities. They thought that they could enjoy some sort of retirement in later life—after all, they had earned it, had they not? The social contract is an agreement that we all think we should be able to rely on, but when the Government tear at the edges of that contract or rip it through as though it never existed, what retirement can any of us—or should any of us—count on?

I have met a range of women in the Women Against State Pension Inequality Campaign over a number of years. Of particular note are the Ayrshire WASPI group and the Cunninghame WASPI group, who represent WASPI women in my constituency of North Ayrshire and Arran and, indeed, WASPI women across Ayrshire. All women in the WASPI movement have distinguished themselves by their effective campaigning against the gross injustice that has been perpetrated against them, in the face of extreme provocation by a Government who have been tone deaf to their pleas for justice. I have been inspired by those women’s dignity, their resilience in the face of great financial hardship and their persistence, and by the compelling justice of their case.

One of my constituents, who I have worked with since 2017, was one of the ombudsman’s six test cases. In fact, I am unable to make a speech today because I am meeting the ombudsman on behalf of my constituent at 2 pm. My hon. Friend is frustrated with the Government’s lack of action so far, but is she as disappointed and angry as I am about the Labour party’s refusal to back the WASPI women, despite promising tens of billions in compensation at the last election?

Order. Before the hon. Lady proceeds, I note that 21 Members wish to participate in the debate. I understand that this is an important subject and I have no desire whatsoever to curtail either the debate or the right of hon. Members to intervene—I appreciate only too well the urgency of getting one’s point on the record—but if those on the Front Bench, or indeed any other hon. Member, give way too many times, not all will be called to speak. It is important that every hon. Member who wishes to speak can do so, and I therefore hope that we can resist the temptation to intervene whenever not necessary.

Thank you, Mr Deputy Speaker, and I take on board your comments.

None of the UK Government’s intransigence has distracted from the dignity with which with the campaigners have conducted themselves over the long years that this swindle—and it is a swindle—has been carried out. My hon. Friend the Member for Paisley and Renfrewshire North (Gavin Newlands) raised a good point about our disappointment—some would say disgust—at the Labour party’s current position, but I will respond to his concerns in due course. After years of marching, lobbying, letter and email writing, attending surgeries and tireless campaigning, the Parliamentary and Health Service Ombudsman has finally reported. The report vindicates the WASPI women and highlights the DWP’s failure to communicate, which

“negatively affected complainants’ sense of personal autonomy and control over their finances.”

The report found:

“the DWP did not adequately investigate and respond to complaints”.

In a damning condemnation, it highlighted that, despite all of that, the DWP

“will not take steps to put things right”

and that its refusal to do so was unacceptable. It concluded:

“Parliament needs now to act swiftly, and make sure a compensation scheme is established. We think this will provide women with the quickest route to remedy.”

This is surely one of the gravest injustices of our time, alongside the contaminated blood scandal and the Horizon scandal. It is another example of citizens having things done to them, which by every measure is wrong and unjust.

I commend my hon. Friend for securing today’s debate. On behalf of the Midlothian WASPI women, I thank her for all her work, and all Members who have contributed to making this debate happen. Does she agree that the fact that these injustices happen over and over again shows how out of touch the Government in this place have become?

One would be forgiven for thinking of a real disconnect between those we seek to serve and those who serve. When that disconnect repeatedly happens, and this systematic failure perpetrates such injustice, it is a very bad day for democracy. The difference between this case and the contaminated blood and Horizon scandals —both were awful injustices—is that the Government at least appear to wish to take action on those scandals, albeit very slowly. They appear to wish to make moves to address those injustices. In this case, of changing the state pension age with little or no notice, with the devastating consequences that it has brought, the Parliamentary and Health Service Ombudsman has been moved to say:

“It is extremely rare that an organisation we investigate does not accept and act on our recommendations.”

It added that it has “no legal powers” to enforce compliance. A failure to comply with the ombudsman’s recommendations represents a constitutional gap in protecting the rights of citizens who have been failed by a public body, and in ensuring access to justice.

By laying this report, the PHSO has asked Parliament to intervene, to agree a mechanism for remedy and to hold the Government to account for its delivery. Here we are. We are holding the Government to account, while they and the incoming Labour Government enjoy a cosy “do nothing” consensus, sacrificing WASPI women on the bonfire of austerity that they have built together in a deliberate and conscious way.

For the Parliamentary and Health Service Ombudsman to issue such a statement is unprecedented, but it illustrates how shocking it is that this Government, supported by the loyal Opposition—loyal in ways we could only imagine—appear to be trying to ignore, obfuscate and gaslight their way out of this crisis, and it is a crisis for the women impacted. Neither Labour nor the Tories in government have even accepted the principle of financial redress for WASPI women. How do I know that? Because when the Secretary of State made a statement shortly after the long-awaited publication of this report, he made no mention of redress or compensation, but instead listed how great it currently is to be a pensioner in the United Kingdom because of the sheer munificence of the UK Government. The shadow Secretary of State’s response to that statement studiously avoided mentioning compensation as well, instead delivering a patronising yet supine eulogy on treating pensioners with dignity. Empty words do not pay bills, and no one is fooled by that nonsense.

I thank the hon. Lady for giving way. I think all of us in this Chamber have spoken to our WASPI women. I have Barbara and Lynn from Hartlepool here today. They informed me earlier that every 13 minutes a 1950s woman dies. That 280,000 is growing as we speak.

I thank the hon. Lady for that point. All she does is emphasise how desperately urgent this matter is. Every 13 minutes a WASPI woman dies, so how many will die while we are having this debate? Another half dozen? Who knows? It may be more than that.

There are no more hiding places. It is time for swift compensation to be delivered to these women who have already endured far too much hardship and distress. The redress that they are accorded must reflect that suffering and there must be no barriers to accessing it for any of the women affected. No one can any longer deny the rightness of their compelling case. It is time to pay up. It is time to deliver. As the Minister and the Labour leadership must surely know by now, these women are not going away.

It is my hope that when the Minister gets to his feet he will have something meaningful to say to the House today, and to all the WASPI women who have already waited too long for justice. Perhaps he can at least set out some kind of timeframe for when the Government will bring forward redress proposals for those impacted. It is a travesty to drag this injustice out one moment longer. I hope the Minister agrees and does the right thing by this generation of women, or will these women continue to suffer while his Government pontificate? I hope not, but I say today to the Minister, and I say today to the WASPI women who are listening both at home and in the Public Gallery that the SNP unequivocally stands with you. We will not abandon you, as others have done.

It is a privilege to speak in the debate. When my constituents who have made a complaint come to see me, we quite often get to a stage at which I recommend the ombudsman to them. I regularly say to them, “Have faith: ombudsmen quite often find in favour of the complainant.” Ombudsmen are there for a purpose. We cannot merely support the institution of the ombudsman when it makes a convenient finding for the Government of the day. We have to accept its decisions if we are to have an ombudsman. We all know that trust in politics, politicians and MPs is at something of a low point at the moment, no matter what party we are in. I think that is very unfair, because most people in this House, of all parties, are decent people doing their best for their constituents and working very hard, so that reduction in trust really worries me. The response of the Government and Parliament to the ombudsman’s report is really important, because it touches on the issue of trust in our institutions, which have been through a very difficult time.

I warmly welcome the thrust of my hon. Friend’s argument. For the benefit of the record, I draw his attention and that of the House to paragraph 459 of the report, which states:

“For most sample complainants we consider the primary injustice is that they were denied opportunities to make informed decisions about some things, and to do some things differently, because of maladministration in DWP’s communication about State Pension age. That is a material injustice.”

I am grateful to my right hon. Friend. What he says is accurate. He quotes from the report; it was in July 2021 that the ombudsman found maladministration. In the report on 21 March, it said that that had led to an injustice. Like my right hon. Friend, I will quote briefly from the ombudsman. It said of the Department for Work and Pensions that

“in 2005 it failed to take adequate account of the need for targeted and individually tailored information. In 2006, DWP proposed writing directly to women individually to let them know their State Pension age had changed, but it then failed to act promptly. We found that if DWP had made a reasonable decision about next steps in 2005, and then acted promptly, it would have begun writing to affected women by December 2006.”

My right hon. Friend and other Members will have seen that in the back of the report, there is a table showing what should have happened when.

I, too, have constituents who wrote to me to say that they were very close to the age of 60 at the time. Some had worked all their working life, since the age of 15 or so. They had made all their plans on the basis that they could get their pension at 60, and they literally found out about the change from colleagues in the workplace, sometimes very shortly before they thought they were due to retire.

Will the hon. Gentleman give way?