The following Statement was made in the House of Commons on Thursday 16 April.
“With permission, I will make a Statement on the Government’s renewed women’s health strategy.
The NHS was founded on the principle of equality and the right care for everyone, whenever they need it, but there is no getting away from the fact that it has failed to live up to that founding promise. For too long, women have been left to navigate a confusing system, fighting to get the basic care they deserve, and underrepresented in health research. Above all, women’s voices and choices have been dismissed, and it is truly shocking how often women have been ignored when telling medical professionals about their pain. From pelvic mesh to endometriosis, we are expected to put up with pain as our lot in life, as if it were normal. But it is not normal, and since coming into office this Government have taken a number of measures to improve women’s health.
We have taken action to bring down gynaecology waiting lists, introduced menopause questions into routine health checks, made the morning-after pill available for free at high street pharmacies, stood up a rapid and independent investigation into maternity services, and introduced Jess’s rule, so that GP teams have to ‘reflect, review and rethink’ if a patient presents three times with the same or escalating symptoms.
The blunt reality is that the NHS is failing women and girls on even the most basic measures of healthcare. Indeed, we do not treat all women equally either. The wealthiest 10% of women live almost 10 years longer than the poorest 10%, while the most deprived spend over a third of their lives in bad health—something I see starkly in my constituency of Bristol South. Disabled women experience poorer outcomes, and we should recognise the additional disadvantage faced by Black and Asian women, who face the double discrimination of racism and misogyny all at once.
Our renewed women’s health strategy will address those and other glaring injustices. It will give women and girls faster care from a health system that actually listens. It will make it simpler and faster for them to access the care they need the first time they ask for it, and it will make sure that the latest innovations work for women, ranging from reproductive and maternal health to menopause and chronic conditions. Of course, every day women are receiving outstanding, compassionate care from our dedicated NHS staff, but being ignored, gaslit, humiliated and disrespected are all too common experiences for far too many. More than eight women in 10 say there have been times when healthcare professionals did not listen to them. Our mission is to dismantle the culture and ingrained behaviours that allow that medical misogyny to fester and grow, and that starts by listening to women.
Women’s voices and choices are the golden thread that runs through this renewed strategy. Their voices will be heard, as we work to reduce variation in how GPs listen to and respond to women, using patient survey data in a quality improvement programme. Their voices will be heard as we capture whether women have been treated with respect, kept informed, and involved in decisions about their own care. Their voices will be heard, as we co-develop new standards of care for procedures such as hysteroscopy, so that every woman has informed consent and a real choice over her pain relief.
Yesterday, my right honourable friend the Secretary of State announced that we will do the first trial of a scheme known as patient power payments, which will cover gynaecology services. Women will get a say on whether the NHS provider should get full payment for the services women receive, based on the quality of their experience. It means that if a woman is not happy with her experience, a portion of the tariff paid to that provider would be redirected to fund improvements in the same services instead. In other words, women will have the power to kick medical misogyny where it hurts: in the budget.
All this is building on the evidence and expertise that informed the original strategy. I wish to acknowledge the intended ambition of that work, not least because it was based on the contributions of thousands of women. However, the changes that were promised have not translated into consistent improvements in access, quality of care or outcomes. Take gynaecology services. The waiting list for gynae care was north of 600,000 when we took office. Today that figure is finally moving in the right direction, but we cannot make as much progress as we would like because the system simply was not designed with women in mind.
I pay tribute to Baroness Merron, who has led this work on behalf of the Government. As she made clear in her foreword, this system was not designed in such a way—to be fair to Nye Bevan, in 1948 he was largely thinking about working men who were dying early in their 60s from the awful consequences of poor work, with some support for maternity services. We need to change that. We will support integrated care boards to introduce a single point of access for all non-urgent referrals to gynaecology and women’s health services, to speed up access. We will redesign the most common clinical pathways for heavy periods, menopause and urogynaecology, to remove unnecessary delays. Women with fibroids and endometriosis will be listened to at first presentation. They will be seen faster, and offered clear information through our new virtual hospital, NHS Online.
Women’s health pathways are being prioritised in NHS Online, and menopause and menstrual health services will be among the first to go live when it becomes operational this year. There will be a relentless focus on reducing women’s pain, improving standards, and reducing variation in both procedural and chronic pain management, including for chronic pelvic pain. We will launch a new programme to help young girls grow up understanding their menstrual health and know when to seek help.
From gynaecology to pain relief, our renewed strategy takes forward the work of the previous Government, and goes further and faster to fill the holes they left. It has only been made possible by the record £26 billion in funding for the NHS that was secured by my right honourable friend the Chancellor, the first woman to hold that office. All that will be underpinned by an NHS that finally listens with respect, dignity and compassion to the voices and choices of every woman and every girl, every time. That is not least with the creation of the women’s voices partnership, which is a new space for organisations representing women, giving them a direct line to Whitehall to inform national decision-making. The partnership will have a particular focus on those women who are most excluded from traditional services, and through it we will ensure that women’s voices help to shape the long-term direction of NHS reform.
Unlike the original strategy that was based on an outdated model of care, this renewed strategy maps across the three shifts in our 10-year plan for health. The shift from sickness to prevention will mean that women can better understand and act on their risk of conditions such as breast cancer and diabetes. The shift from hospital to community will mean services designed around women’s lives, with much faster access to diagnosis and treatment. The shift from analogue to digital will mean that women will avoid long waiting lists for painful conditions through NHS Online. Within two years we will launch a new challenge fund, backing the most promising women’s health technology start-ups, with a focus on tackling health inequalities in community settings. We are embedding new sex and gender policies into studies through the National Institute for Health and Care Research, so that findings are genuinely representative and no woman is left behind by science.
As every woman hearing this Statement knows, to fully exercise power over our lives we need to be at the top of our game, both mentally and physically. We also know that women’s health has been neglected for too long. It therefore falls to this Government to restore the founding promise of our National Health Service, and to deliver the right care for everyone when they need it. From the classroom to the clinic, our renewed women’s health strategy promises a fairer, healthier future for women and girls everywhere, acting on women’s voices and choices, transforming NHS performance in services that matter most to women, supporting all women to live healthier lives, and creating an approach to research and development that works for and empowers women. We are designing the system to fit around women’s lives. This will not be a strategy that sits around gathering dust on a shelf, because women are counting on us, and we will not let them down”.
My Lords, I thank the Minister for tabling the Statement. I am sure that the ambitions for the renewed women’s health strategy will be supported by noble Lords from all Benches. I know that the Minister recognises that women have too often felt unheard, as conditions such as endometriosis and chronic pelvic pain go underdiagnosed.
There was emphasis in the Statement on listening to women and tackling entrenched inequalities. This is, of course, welcome. We support the focus on a shift from treatment to prevention and from hospital to community, as well as the ambition to unlock the potential of digital innovation through NHS Online. I also thank the Minister for acknowledging that these initiatives build on work undertaken by previous Governments.
However, many women will judge this strategy not by its intentions and words but by whether it leads to tangible improvements in their day-to-day experience of care. All Governments announce grand strategies, but sometimes fail to deliver. While many of these individual announcements are welcome, I hope the Minister will allow me to ask for further clarity on a few points.
First, on waiting times and access to care, it is encouraging that waiting times for overall gynaecology have begun to move in the right direction, but many women are still waiting too long for diagnosis and treatment. We know what that leads to—a range of conditions, often worsening outcomes and poor quality of life. Can the Minister tell us what the department is doing to speed up the whole pathway from when the patient first presents through to treatment? How will it ensure that there is greater transparency for patients, so that they know where they are in the queue and how long they really have to wait, rather than estimates?
Secondly, the strategy rightly places an emphasis on listening to women and acting on their experiences. I am sure that noble Lords across the House share that objective. However, experience suggests that, unless you have clear structures for accountability, good intentions do not always translate into change. How will the department ensure that any feedback gathered in a patient consultation is not just perfunctory but consistently acted upon, and that it reflects a diversity of women’s experiences? There will be a range of experiences; it will not be the same for all women, especially for those who face additional barriers to being heard.
My Lords, I thank the Minister and I, too, welcome the women’s health strategy, as it includes many important objectives. In communities up and down the country, we have seen the devastating toll of sustained failures to invest in and deliver better women’s health. Women’s lives, families and economic productivity are damaged when they do not receive treatment in a timely way. Indeed, this also happens when menopause difficulties are ignored. This is because vital services remain understaffed and underfunded, while women and girls go without the care they need.
In 2022, we had the previous women’s health strategy, which had similar important goals to this one with similar delivery mechanisms and the same reliance on local systems to make it happen. Yet four years on, the problems remain stubbornly in place, with half a million women suffering long waits for gynaecology, patchy access to services, women reporting that they are not listened to, women not being given pain relief when they need it and serious conditions diagnosed too late. These facts must give the Government pause for thought that perhaps things need to be done differently this time.
Medical misogyny is still a perverse and unacceptable norm in the health service and that requires a culture change, which is notoriously difficult to achieve. How does the Minister’s department plan to go about it?
This strategy is being implemented when the NHS is already stretched and ICBs are facing cuts while, at the same time, taking on some of the responsibilities of the disappearing NHS England. Now we also have soaring inflation, due to Trump’s war in Iran. In this climate, can we reasonably expect the strategy to deliver meaningful change? I really hope so.
Although the issues affecting women’s health generally are numerous, the NHS failures in maternity services are the most widely reported and deeply shocking. Review after review has uncovered the same failures across the country: a failure to listen to women, a lack of time for training, inadequate staffing levels leading to staff burnout, a lack of proper assessment, poor management of risk and a failure to learn lessons when things go wrong. All this is leading to a rise in perinatal mortality, with the figures showing inequality between different groups, such as those on lower incomes and some ethnic minority groups. How will that be tackled by the strategy?
I thank the noble Lord and the noble Baroness on the Front Benches for their warm welcome for this renewed women’s health strategy. It represents a major shift in this country and, as the noble Lord, Lord Kamall, said, it recognises the fact that women’s voices have not been heard. It is shocking, although sadly not surprising, to know that some eight out of 10 women report not having been listened to. The noble Baroness, Lady Walmsley, talks about a culture change. The biggest culture change that we can make is to embed women’s voices into women’s healthcare, and that is exactly what we will do.
This strategy gives women and girls voice, choice and power over how they receive their healthcare. When we say that we are transforming care as part of the 10-year health plan, we mean it. I absolutely agree with the noble Lord that strategy is one thing, but delivery is another.
I was asked why this is different from the 2022 strategy. Let me first acknowledge the importance of the 2022 strategy: it was the first time we had a women’s health strategy. I spoke to the women’s health ambassador, Dame Lesley Regan, about this, and she told me that, with this renewal, we have embedded women’s healthcare in the NHS in a way that has never happened before. I have been moved and struck by the responses I have had from stakeholders, women, parliamentarians—the list goes on—because their voices were heard.
I will pick up some of the points; I am sure that a number of the points raised will come up. The matter of waiting times is key. They have improved, as the noble Lord, Lord Kamall, said—the number of patients on gynaecology waiting lists is down by over 25,000 in the same period—but there is much more to do. If I had to make just one point about this women’s health strategy, it would be that this is not the end of it but the start of the continuum of work we have been doing. How will we drive down waiting lists? I am very excited to say that, when we launch the NHS online hospital next year, we will prioritise gynaecology pathways. It is one of the limited number of pathways that there will be.
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I will give your Lordships a couple of examples from my time in the department. I wonder what progress has been made. I remember when a young official came up to me and told me about her friend, a young Black lady, who had lost her baby. When they asked for the investigation and the paperwork, it had magically disappeared. How do we make sure that that sort of incident does not happen again, that there is real accountability and that there is no gaslighting, particularly for women from ethnic minority communities?
Another example comes from when I spoke to the baby loss charity Sands. Of course, we value the work that the noble Baroness, Lady Amos, is doing on maternity care. I recently received an email from a lady whom I met at Sands, which said: “For almost three years, my case was handled by the same caseworker. Of course, sometimes I questioned their competence, but at least the caseworker knew my case and they knew about things. And, despite being advised that my complaint was at its final stages, I’ve just been told that it’s been reallocated to a new case handler. Someone has to relearn the case, but has not yet been given a date for when that case will be heard”. I wonder what the Minister’s department can do to ensure that people who have suffered terribly, and are still suffering physically and emotionally from what has happened, really get the justice that they deserve.
Let us move on to patient safety and redress. The Statement refers to unacceptable experiences of women harmed in the past. As the House will be aware, the recommendations of the Hughes report were intended to provide redress for medical interventions such as the pelvic mesh, sodium valproate and hormone pregnancy tests, but many women are still waiting for some form of redress or help. Often, they are racking up bills, such as taxi bills to go to appointments, and many of them are still in pain.
When I was in the department and I was being asked the question, in the Minister’s place, I would go back to the department and ask what we are doing about this. The first answer I would be given was that I should leave it to the responsible Minister as I was the Minister responsible for technology, innovation and life sciences. When I probed again over time, I was told by one official that the Treasury does not like to write blank cheques. That is understandable—the Treasury is the guardian of the national finances. I used to ask whether anyone was doing any work on how much this would cost so that we could then present to the Treasury the cost of providing some form of redress.
The Hughes report suggested £20,000 each for mesh victims and £100,000 for sodium valproate victims. We welcome the fact that 100 of the 10,000 women who suffered from the pelvic mesh issue have received some payout from manufacturers. What about the others? I am told that many women missed out due to limitations for civil claims. What can the Minister’s department do to help those poor women who are still suffering and make sure that more women receive redress as quickly as possible? As a result of the Hughes report, we now know that it is not a blank cheque. We know that there will be negotiations between the Department of Health and the Treasury. Can the Minister update us on those discussions so we can better understand whether these women are finally going to achieve some form of justice?
Going forward, we need not only to make up for the mistakes of the past that have occurred under all Governments but to address the outstanding issues, making sure that those women who suffered are receiving long-term support and learning the lessons so that if, sadly, this ever happens again, we know how to address those issues and give the appropriate care, compassion and redress to those who suffer.
Overall, there are a number of different issues covered by the women’s health strategy. I know some noble Lords will be concerned that, although it is wonderful to have a grand, overall strategy, what about the individual interventions that we need from the departments, clinicians and others? How do we deliver on all those various issues that women suffer from to make sure that patients across the country—whatever party they support or however they feel—particularly female patients, believe that the renewed women’s health strategy will finally deliver a safe system of health for all of them and justice for those who have suffered in the past?
That is why the Liberal Democrats recently launched our maternity secure package to make Britain the safest place in the world to give birth. We want every maternity unit in the country brought up to a good or outstanding level of safety. That could be done by guaranteeing one-to-one midwifery and specialist doctors on every unit. Will the Minister consider incorporating these proposals into the new strategy?
On medical misinformation, many people now get their health advice online, particularly via social media. Long waits for NHS services and GP appointments are pushing people into getting their so-called information this way, but advice on those platforms does not adhere to clinical standards or guidelines, which is leading to rampant medical disinformation, with sometimes disastrous results. There is some evidence that this is a particular issue in women’s health, where gaps in scientific knowledge and public awareness are being exploited. Does the Minister have any plans to tackle that?
It is possible to fight back. In order to be helpful, we are calling for the following for the Minister’s consideration. The first is a new kitemark for health apps and digital tools that are clinically proven to help people to lead healthier lives, regulated by the GMC. The second is a big effort by the NHS, with a ring-fenced budget, to dominate the health advice social media ecosystem and algorithms, with clinically approved information in plain English. That could improve patient care and save staff time and costs. The third is a new verification requirement for any social media account claiming to be written by a medical professional.
I have a few more questions before I finish. In line with the 10-year health plan’s objective to make care more local, is the Minister confident that women in every area will benefit from a family health hub, as promised, without the threat of closure or cuts, especially in this time of reduced resources for ICBs?
How will the new system linking feedback from patients to provider funding work? Will the results for each unit be made public? Will improved staffing be funded to achieve the promise that women no longer face long waits for diagnosis for conditions such as endometriosis? Will we be able to hear from the Minister in the education department about the promised menstrual education programme to ensure that girls are better equipped to recognise the difference between healthy and unhealthy periods, and will the programme be evaluated by the girls receiving it? Finally and most importantly, will women themselves be involved in developing the implementation plans for the new measures in the strategy and coproduction of their communication with other women?
We are prioritising gynaecology for treatment in surgical hubs. We are piloting gynaecology pathways in clinical diagnostic centres, which are now in place up and down the country. We are increasing relative funding to incentivise more gynaecology procedures, as and when they are clinically appropriate. Those things are very practical and, alongside shorter waits and more convenient gynaecological care for patients, they will make that shift not only in practice but in culture.
One way in which this strategy is different from the 2022 strategy is in its considerable emphasis on measuring impact, which noble Lords have asked for. If we cannot measure something, we do not know what it is. There are three overarching measures of success: reversing the decline in healthy life expectancy, which was seen to decline in the 2010s; improving healthy life expectancy in the poorest regions to at least 61 years of age; and reducing the time that women spend in poor health, particularly for women experiencing the greatest health inequalities. That will be measured in the short, medium and longer terms. I would be happy to provide further information if required.
Women’s voices are a key focus, again in both practice and culture. We are establishing a women’s voices partnership, which means that women’s organisations, particularly those representing the more marginalised, will be able to influence national decision-making. We have described it as a direct line to Whitehall; in other words, this is not the end of the conversation. We have consulted very widely and will build on what was done with the 10-year health plan—that will continue. This has been welcomed.
In particular, we are introducing patient power payments as a trial. We will see how this goes, and I look forward to monitoring it. It will link provider funding to women’s experiences, particularly in gynaecology services, and whether a service is found wanting. The noble Lord asked about including those who are often excluded, and I absolutely agree with him. Again, culturally—to the noble Baroness’s point—women will not just have to come forward with a complaint. They will be asked, “What is your experience of care?” That is crucial. It may be that the care was excellent but the experience was terrible, and I think many of us will know about that. If that is the case, the provider will have money withheld. As I said to a former Health Minister, how do you make real change? You do it through finance, funding and systems. The money will be withheld, but it will come back into the improvement of those services. So women will not lose out, but that provider will have its feet held to the financial fire.
On the important matter of redress, we are carefully considering the work done by the Patient Safety Commissioner, and I am glad that she welcomed the women’s health strategy. I re-emphasise my deep sympathy with those who have been harmed, and I recognise the harm to those individuals and the families. We continue to look at the recommendations for redress and, as soon as we are able to make a comment, we will of course do that. In view of the time, I will just say that reducing inequalities is hard-wired throughout the women’s health strategy.