Real stories speak so powerfully, and that is obviously an issue we need to address. I will make some progress now.
I applaud the Work and Pensions Secretary for her mission to get 880,000 eligible people on to pension credit in time to receive the winter fuel payment. After people complete the 243-question application, there is a nine-week wait to process it. I know that the Secretary of State will change that in time, but it just shows what she is up against and how years of neglect have handed her a broken system. Charities say that that cannot be done in time. There is a reason why 37% of those eligible have not claimed pension credit: it is complex; there is pride; some people have dementia and complex needs; and others simply find the thought too stressful. But I ask people to please sign up.
With the winter fuel payment, people had some cover; now, they are exposed. Of course, many do not need it, but for those that do, it is a lifeline. According to the University of York briefing I had on Sunday, 47% of recipients spend it directly on their energy.
The Energy Security and Net Zero Secretary is again showing his leadership by driving down energy costs through his renewable sprint, with GB Energy and the retrofitting of homes. In the light of the report from the Committee on Fuel Poverty, highlighting how progress to achieve fuel security slowed under the last Government, he completely gets the opportunity of power. I simply urge him to achieve a social tariff, so that the oil and gas giants, profiteering to the tune of tens of billions, are made to help those wrapped in jumpers and blankets.
When we scrutinise the medical evidence, we see that the cost gets greater. The elderly cannot retain body heat. When the body is cold, it fights harder, causing hypertension, heart attacks and strokes. As blood pressure rises, hypothermia creeps in. As infection biomarkers show, viruses prey on the weakest, and respiratory illnesses are exacerbated by cold, damp air. If people choose heating over food, the lack of calories causes its own challenges. If a person has dementia, the situation is more complex, because some cannot judge their temperature. Other diseases, such as cancer, demand keeping warm.