War Pensions and Armed Forces Compensation Scheme Payments

I beg to move,

That this House believes that the current process for claiming War Pensions and Armed Forces Compensation payments is not fit for purpose and urges the Government to launch an independent inquiry into the system’s failings.

I thank the Backbench Business Committee for selecting this subject for debate and the Leader of the House for arranging time tonight in a timeslot that is not normally allocated for Back-Bench business. That is very much appreciated after the debate was moved from last Thursday.

In recent years, many of us have become disconnected from the idea of war. It is becoming something that happens far away to people we do not know. We might try to keep on top of the news, but the human stories are often lost. However, the war in Ukraine has reminded us that armed conflict is not just something remote and abstract; the sad truth is that it can happen anywhere when political processes break down or when leaders put their egos above human life. Ukraine has reminded us of another truth: wars are not fought by armies; they are fought by individuals each with a life as complex as our own. When we hear the stories from Ukrainian civilians leaving behind their careers and families to take up arms to defend their country, we see the human face behind every member of those armed forces. When we hear the stories of teenage Russian conscripts surrendering in tears, we see that under each helmet is a complex and unique individual.

Whether or not we agree with the motives of a conflict, or disagree with the concept of war in principle, that all takes second place to our ability to recognise the humanity in every individual, and veterans are central to this. Many veterans have seen the very worst of humanity, so it seems only right that when they return home they should be greeted by its very best: compassion, recognition and respect. They have given all for their state and it is only right that the state, in turn, should give its all for them. That is the key principle in why it is so important to compensate veterans fairly. It is about recognising our duty of care to help them to live a full and dignified life post service, and doing so with respect to their individuality. Schemes such as war pensions and the armed forces compensation scheme are absolutely critical in delivering our duty of care to solidify our commitment to veterans by pledging that whatever injuries, mental or physical, someone receives during their time in the forces, or whatever existing condition was worsened, the burden of that harm should be carried by the state, not by the veteran. It is absolutely correct in its simple recognition that whatever harm was incurred in the name of the state is the state’s responsibility.

That is not asking for much; in fact, it is the bare minimum that we can do to show that we respect these veterans for what they have done to support all of us. Yet the reason we are here today is that at the moment, at least, that bare minimum is not being met. The Government are not yet recognising the duty of care towards veterans. They are not offering to freely and unconditionally carry the financial burden of their injuries. They are not respecting veterans. Yes, war pensions and the compensation scheme exist, but the way in which they are being administered is a national scandal that should have us all hanging our heads in shame. The process, as it stands, operates in a way that discourages veterans from pursuing their claims. It is loaded with presumptions that veterans are not entitled to compensation, making them prove eligibility beyond any reasonable standards. It is a process that is inherently distrustful, presuming that veterans are trying to swindle the system. It is mired with complicated terminology and legalese, with little signposting for those who need it most.

I speak as someone with a one-third war disability pension. When I left the armed forces, I had a medical, and that signposted me to get the disability pension. People do not necessarily have to wait until they get a condition such as post-traumatic stress disorder.

I hear what the right hon. Gentleman says, and I will come to that point, but we see a lack of transparency and serious questions about conflicts of interest. As a result, the process pushes veterans into poverty, ill health and, sadly, even suicide.

I was first made aware of the seriousness of the issue by my constituent Garry McDermott, a former lance corporal with the Royal Scots who left the armed forces in 2003. As a result of his time in service, he had been diagnosed with complex PTSD, and he suffers from a variety of physical health issues including with his hips and his knees. Those injuries were caused or worsened by his time in the service of his country, but, when he returned home and sought compensation, he found that the country was not willing to serve him.

Garry has been fighting for more than a decade for the Government simply to recognise their duty of care towards him and pay him what he is due under his war pension. Time and again, they shirked responsibility by denying a link between his injuries and his time in service. His physical health has severely deteriorated over the past decade—he now needs a new knee and two new hips—due to trauma induced by carrying 80 kg bags during his time in service. That was confirmed by his Army medical files, yet he has been refused an increased payment. Medical advisers at Veterans UK have denied the link between Garry’s time in service and his injuries time and again. Damage to his teeth from his time in service was noted as “poor dental hygiene” by Veterans UK. Damage to his toes was said to be due to fungus. One time, his ability to go for a run to support his own mental health was held against him. Whenever he put in a claim, he was made to feel like he was trying to cheat the system and not worthy of the Government’s support. He was not claiming for millions of pounds or thousands of pounds—these are claims for an extra £22 a week.

Mistreatment of one veteran is bad enough, but Garry is one of thousands. The true scale of the scandal became clearer when I raised his case at business questions only a matter of months ago and was told:

I commend the hon. Member for Midlothian (Owen Thompson) for securing this debate. When he asked me to speak, it was hard to refuse. There are reasons for that. First, I am a veteran myself, along with my good and right hon. Friend the Member for Beckenham (Bob Stewart). I am a co-chair of the all-party parliamentary group on veterans and also have the privilege of chairing the Armed Forces Bill Select Committee. I have a vested interest in this important issue.

The first thing I want to say is that there are 2.2 million veterans or thereabouts in the UK. The fact is that they are not all mad, bad or sad: the vast majority live life perfectly successfully and happily, and are doing very well indeed. I do not know many officers or soldiers who are sleeping under Waterloo bridge, but we cannot deny the problem because we know that there is one.

My point is that although the vast majority of veterans are being looked after and doing really well, a percentage of them have an issue. Whether that is 5% or 8% depends on what we read, but some among us are identified as being in bad health and there is no question at all but that we have a moral responsibility to help those who have served in our armed forces. That is a no-brainer, and it must happen. But maybe there is a disconnect in respect of what they expect of us in society and what they are not getting.

The armed forces compensation scheme is a good scheme that has much to be commended. It is a great scheme, and I commend those volunteers who work within it—the assessors, medical staff, and all those who make it happen and do the best they can to improve the lot of our veterans. Yes, there are some examples of where the scheme has not provided sufficient care for those in need. We heard a bit about that earlier, and inboxes for all MPs are a barometer of what might be lurking out there. I feel fortunate in Bracknell, but I know other colleagues are not so fortunate with what they get in their inboxes. That encourages us to action, as we have to make the appropriate interventions.

There are situations where veterans can be penalised if they are getting better, and a lot of the assessments come down to the day on which someone is assessed. Are they having a good day or a bad day? Are they showing an improvement this week? There is an inconsistency with the assessments, and we know that some veterans have been wrongfully assessed. Mental health problems can go under the radar. Some veterans do not want to present with mental health problems, and they keep things to themselves. I commend Op COURAGE, the fantastic new initiative being led by the MOD and the Office for Veterans’ Affairs. It is brilliant. We had a read-out last week at the all-party group on veterans, and the stuff that is happening is really good. We are moving in the right direction.

I congratulate my hon. Friend the Member for Midlothian (Owen Thompson) on securing this important debate, and I start my contribution by paying tribute to the veterans from my constituency of Airdrie and Shotts, which has a long military history. We must do all we can to support those who have made immense sacrifices.

As my hon. Friend stated, the current process for claiming war pensions and armed forces compensation scheme payments is simply not fit for purpose. It drives many veterans to give up on their claims. The process is complex, there is a lack of transparency, and they are very often faced with extended delays. Those issues have led to a severe deterioration in the mental health of many veterans. They have driven many into poverty and increased the risk of suicide. It is currently believed that there are thousands of individuals suffering such issues while awaiting a final decision. This issue is not an isolated factor impacting the mental health of our veterans. In fact, it raises wider issues around the military’s treatment of the mental health of veterans, along with occupational wellbeing such as pensions.

There is an issue very specific to one of my constituents. Over a significant period of time, she has been writing to her elected MP—me and my predecessors—for Airdrie and Shotts. She spoke to me recently about her son. She told me that her son joined the trade and supply branch of the forces in May 1988 and remained in service for a number of years. He was in consultation with doctors over his back pains. However, doctors repeatedly dismissed his pains and appeared unsympathetic. Despite protesting that he was unwell, he was placed back on to normal duties. He was deployed again and took part in a number of exercises with full kit, despite those back pains. When he arrived back in the UK and spoke to doctors, they again dismissed his claims that the training had exacerbated his pain and said that a previous car accident was to blame. At that time, my constituent’s son was unable to sleep without prescribed medical treatment. This specific case goes further and I am short of time, but the story of my constituent and her son really does get to the heart of how we treat our veterans in terms of their wellbeing, be it their mental health or their occupational wellbeing, such as receiving pensions.

I congratulate the hon. Member for Midlothian (Owen Thompson) on his tenacity in campaigning on this issue for some time. I also congratulate him on securing this debate and on his introduction to it, which exposed the injustices and the flaws in the current system. I have had experiences of the system through one constituent in particular, but it is clear that he has uncovered a whole range of systematic flaws. Those who have served our country and made sacrifices deserve a system that is fair and supportive to them. He was right to say that we should consider it a matter of shame that we do not have that, and I pay tribute to his work in this area.

I want to talk about my experiences with the system—particularly in relation to a constituent of mine, David Cottrell, whom we discussed in an Adjournment debate more than three years ago—and why there are still issues today. I recognise that covid-19 has caused delays in dealing with claims, but that does not excuse the delays and the errors that have been made by Veterans UK in losing documents on two occasions and taking more than six months simply to copy paperwork. My constituent does not feel as though his claim and subsequent appeal are being treated fairly when he sees that happening regularly.

I know that the Royal British Legion is calling for the direct lodgement process, which is available in Scotland, to be extended to England and Wales. That would allow appeals to be sent directly to Her Majesty’s Courts and Tribunals Service, rather than having to go through Veterans UK. In the legion’s experience, direct lodgement is more efficient. That is of little surprise given that the customer journey, as it is called, via the current route represents a 13-stage process with the involvement of Veterans UK. Direct lodgement would also provide reassurance about the independence of the tribunals service, which is currently lacking, particularly for my constituent.

It is good to follow the hon. Member for Ellesmere Port and Neston (Justin Madders). Perhaps there will be a certain type of reply to his final question, because I asked the Minister this morning about the Army’s future soldier programme and how it engages with those in what we weirdly call the “ordinary ranks”. I think the answer to him will be the same as the one to me about veterans engaging in this process—I got a less than effusive response this morning.

The reason I wish to speak in this debate and congratulate my hon. Friend the Member for Midlothian (Owen Thompson) is because I know the case of his constituent Garry and because, having been on the Defence Committee for a number of years—it is always good to see its former Chair, the right hon. Member for New Forest East (Dr Lewis,) with us—I wish to follow up on a couple of issues. Not only that, but my nephew is a member of the Royal Engineers and is now extending his time in the armed forces, and I am delighted for him. As the Minister will know, he was my brother’s commanding officer for at least one of his tours of Afghanistan, my brother being a reservist; so much of the backbone of the armed forces is in the reserves, but we will come on to that in a wee minute. I may also take up the points made by the hon. Member for Bracknell (James Sunderland) about chairing the Select Committee on the Armed Forces Bill last year. Was it last year?

2021.

It was 2021, yes. The hon. Gentleman had to do that online, and I congratulate him on that. A range of issues similar to those faced by Garry, the constituent of my hon. Friend the Member for Midlothian, consistently came up; here we are in the 21st century and members of the armed forces of the United Kingdom of Great Britain and Northern Ireland require us to stand and have these debates. They require us to stand and say how wonderful it is for charities to support them—charity! I find that extraordinary. I am more a fan of the Danish model, where a member of the armed forces, no matter their rank and how long they have been in the armed forces, receives the same treatment as every other citizen, because the treatment is that good that they do not need anything different and they do not need to rely on charity.

I know that many of the charitable organisations that support members of the armed forces—there are a lot of them—do a power of work and have done for a number of years. Many of them have done this for a very long time, such as the Royal British Legion, Poppyscotland and others. When it comes to issues such as war pensions and armed forces compensation pay schemes, I wonder to myself, “Is it really up to charities or even the body itself, the war pensions armed forces scheme, to be part of this process, to the exclusion not only of veterans, but members of the armed forces themselves?” That comes back to the crux of the matter.

I know that Conservative Members will disagree with what I am about to say, but I am glad that the Labour party decided at the last election to agree with the SNP on the requirement for an armed forces representative body. That is the missing cog in this wheel. We see that time and again. For example, if we go back to the extraordinary report led by the hon. Member for Wrexham (Sarah Atherton), through the Defence Committee, on women in the armed forces, we see that a clear clarion call about the treatment of women was that women in the “ordinary ranks” were not being listened to. We see the exact same thing when it comes to terms and conditions or the future armed services programme: no one is listening to the ordinary ranks. I am in disbelief that we are still going through old conundrum.

I congratulate the hon. Member for Midlothian (Owen Thompson) on securing this debate. It is a pleasure to speak in it, just as it is to follow the hon. Member for West Dunbartonshire (Martin Docherty-Hughes), who is certainly the soldier’s champion on union issues. It is very important to have the ordinary soldier represented in this place. It is nice to see in the Chamber the chair of the all-party group on veterans, the hon. Member for Bracknell (James Sunderland), and I thank him for all he does for veterans. I also look forward to the Minister’s response. I know that, deep in his heart, he has a love for and an interest in veterans, and he is in post because he does it well. However, we have to highlight the issues that need reiterating and we look to him for a helpful response tonight, as we always do.

I declare an interest as a former part-time soldier in the Ulster Defence Regiment and the Royal Artillery for some 14 and a half years. I also pay special tribute to my Strangford constituents, who have always been strong supporters of all the services—especially the Army, as well as the Royal Air Force and the Royal Navy.

Members will be under no illusion about my view on our armed forces. I am supremely proud of them and supremely embarrassed about their treatment by this so-called grateful nation. It is critical that we remember the importance of the armed forces compensation scheme, which was born out of the need to support large numbers of service personnel and their families as a result of the fatalities and injuries sustained in operations in Iraq and Afghanistan. Thankfully, the military are not as exposed operationally now as they were then, although if Putin continues as he has started, we may find that we have a need for their training, services and sacrifices once more. Regardless of the machinations of that despot, however, the scheme is still critical.

The lasting impact on soldiers is incredibly clear, and I have many constituents who have post-traumatic stress disorder. I know them all well but I know one particularly well, and he is absolutely on edge with the talk of war and in regard to whether he would ever be called back into service. How many more are retraumatised with the scenes on our screens at present, reminding them of the last war on terror that we entered into and the dreadful price that they still pay for their service?

I thank my good friend for giving way. Although he has not mentioned this, I remind the House that one heck of a lot of people were damaged in Northern Ireland. It was more than all the other wars put together, actually, and we must not forget the Northern Ireland veterans who are still suffering. They need to be looked after just as much as someone from Iraq or Afghanistan.

The right hon. and gallant Gentleman reminds us all of the conflict and the 30-year war against the IRA in Northern Ireland, where he and others in this Chamber served gallantly and expertly for us. He is right that there are many in Northern Ireland who still live those battles every day and fight the demons that attack them. I served alongside many people on whom the trauma of what they saw, what they endured and the friends they lost left a lasting impression; unfortunately, some took their own lives. That is a salient reminder of what the right hon. Gentleman is saying, and I know that from his own experiences he can confirm it better than most in this Chamber. I thank him from the bottom of my heart for all that he did for us in Northern Ireland.

One of my concerns is that when the scheme was envisaged, the number of beneficiaries was not accounted for in the mechanisms designed to deliver the scheme, which has resulted in unacceptable delays in sorting out payments. The additional pressure of trying to jump through the hoops is putting more strain on those who are already physically and mentally suffering. That needs to be addressed completely.

I thank charities such as SSAFA, the Royal British Legion, Help for Heroes and particularly Beyond the Battlefield, a charity in my constituency that will have the first centre in Northern Ireland dedicated especially for veterans to go and stay. I have invited the Minister to come along and open it, probably in May, and I very much look forward to that.

The scheme appears to focus on one-off payments, but the reality is that many who have suffered life-changing injuries have conditions that are evolving and deteriorating and that necessitate coming back to the scheme for additional payments. That has not been well handled; reassessments appear to be taking too long and are often hamstrung by an over-complex process in which veterans and their families have been placed at the periphery, not the heart. Instead of being about the outcome, it is all about the process, which is the wrong way round.

I congratulate my hon. Friend the Member for Midlothian (Owen Thompson) on securing this important debate. I think that most of us who have spoken this evening understand that the system needs some reformation.

It is of course at times like these, when we see the desperate scenes of the war in Ukraine, that we realise that conflict is never very far away. I wish to pay tribute to the efforts of our armed forces, in the knowledge that military service does not come without cost. It can mean life-changing injuries, it can mean complex mental health issues, and it can, sadly, lead to death. It is for that very reason that the war pensions and armed forces compensation schemes exist. The state has an undeniable responsibility to care for those who have protected it, as my hon. Friend the Member for Midlothian made clear when he said that the burden of the harm should be carried by the state and not by the veteran. Providing compensation is the very least we can do for those who have given so much.

My hon. Friend the Member for Airdrie and Shotts (Ms Qaisar) highlighted the issues experienced by her constituent, whose son sadly took his life. She also talked about the Scottish Veterans Fund, which the Scottish Government have set up. This is an important commitment to the health and wellbeing of our veteran community. My hon. Friend the Member for West Dunbartonshire (Martin Docherty-Hughes) said that he found it extraordinary that charities were still filling in the gaps where the UK Government were missing. He never misses an opportunity to talk about the armed forces representative body. The hon. Member for Strangford (Jim Shannon) described it as a union, but with the specific difference that members of this body would not have the ability to strike that we see in many other countries. In that respect, it would be much more like the Police Federation. It would, however, allow members of the serving and veteran communities to raise issues, although not through their superiors or those in their immediate line of duty.