Veterans UK and Veterans Welfare Service

7. What steps (a) Veterans UK and (b) the Veterans Welfare Service are taking to support veterans.

17. What steps (a) Veterans UK and (b) the Veterans Welfare Service are taking to support veterans and their families.

On Thursday I had the great pleasure of visiting Lancashire and in particular Veterans UK at Norcross. I met some really great people who provide a range of support to our veterans. One of the biggest impediments to progress is around data. Consequently, we are putting £40 million into a transformation programme that will digitise our existing processes, enabling our staff to provide more effective and efficient support to our personnel and veterans and substantially improve their experience.

Our veterans and their families have made an invaluable contribution to securing our freedoms and our nation, but broadly only about a quarter are in receipt of a pension that entitles them to support from the veterans advisory and pensions committees across the UK. First, will the Minister join me in paying tribute to the work of VAPCs in supporting veterans? Secondly, will he support my private Member’s Bill on 24 February, which seeks to extend their remit and expand the cohort of veterans to whom they can offer assistance?

I am very grateful to my hon. Friend. VAPCs provide a wonderful and unsung service, as did the war pension committees before them. Of course I look forward to 24 February, and I will give his Bill my wholehearted support.

Those prepared to make the ultimate sacrifice to keep our country safe should not have to rely on benefits to get by. How does the Minister plan to help veterans reliant on universal credit to acquire the skills they need to access well-paid employment?

The hon. Lady will be aware of the career transition partnership. She will be aware too of the special arrangements for veterans who are unfortunately ill or injured to get them into civilian life in a seamless way and provide them with the skills they need for the rest of their lives. It is important to understand that all servicemen and servicewomen are civilians in waiting. They all return to the communities from which they are drawn, and throughout their careers they have preparation to enable them to do so in as seamless a fashion as possible with the skills that they need.

The Minister will know that the all-party parliamentary group on veterans is currently running a survey of the experience of veterans across the UK when claiming compensation, war pensions and other fiscal support from Veterans UK. That survey closes tomorrow. Will he please agree to meet me to discuss its findings and, depending on what they are, will he also agree in principle to any measures that better assure the outputs of Veterans UK?

I am grateful to my hon. and gallant Friend for his chairmanship of the all-party parliamentary group on veterans and for the survey that he has undertaken. I am very much looking forward to the results of that survey. He will be aware that the MOD does a variety of surveys and canvassing, to ensure that we are giving our serving personnel and our veterans and their families what they need to pursue their careers and to ensure that their lived experience is positive. I am very much looking forward to what his group has to say, and of course I will meet him.

The Minister will know and appreciate that mental ill health disproportionately affects veterans and their families. The cost of living crisis is putting even more pressure on access to mental health services, according to veterans’ charities. The Labour party has committed to a £35 million investment in veterans’ mental health. I ask this sincerely of the Minister: will he match that?

First, I have to correct the hon. Gentleman. He is not right to say that veterans, or indeed defence personnel, are more likely than the general public to suffer from mental health problems. The reverse is the case. However, it is absolutely essential that we do all in our power to promote the mental health of our men and women. That is absolutely right, and he will be aware of a number of projects, including Op Courage and throughout peoples’ careers, to promote their mental health. We will continue to do that, but he needs to understand that defence is a positive experience for the vast majority of people who experience it.

I call the shadow Minister.

The initial headline findings of the independent review of the armed forces compensation scheme state that

“the process is overly burdensome and even distressing for the claimant due to unreasonable timeframes and a lack of transparency.”

That is but one of a number of concerns raised about the compensation scheme, all of which veterans across the country have been telling us about for a long time. Veterans, who have made huge sacrifices to keep our country safe, deserve far better from this Government. Can the Minister tell the House when the full report will be published and what he is doing to ensure its findings will be acted upon swiftly?

The hon. Lady is referring to the quinquennial review, which has published its interim findings and will publish its definitive report in the spring. She is right to highlight some of the findings of that report in its interim form, and of course we will take into account all of those—[Interruption.] If the hon. Lady will allow me, we will take into account all of those in the spring, when the report is published. One of those things is to ensure that the system is less adversarial than it has previously been, but we have to understand that a lot of the delay is baked in because of the need to obtain proper, full, comprehensive medical reports.