That the Grand Committee takes note of the Report from the Economic Affairs Committee Universal Credit isn’t working: proposals for reform (2nd Report, Session 2019–21, HL Paper 105).
My Lords, I rise to introduce the Economic Affairs Committee report Universal Credit isn’t working. In the first paragraph of their response to the report, the Government say that they are
“surprised by several of the Committee’s observations with regard to Universal Credit … In particular, in contrast to the title of the report, the effectiveness of UC as a comprehensive benefits system has been admirably demonstrated in response to the pandemic.”
I pay tribute to the department for the way in which it dealt with the Covid outbreak and the speed with which it was able to put people on universal credit, but I have to say that the rest of the response from the Government shows that they are remarkably tin-eared.
In introducing the report, I begin by thanking our outstanding clerk Adrian Hitchins and our policy analyst Will Harvey for the splendid support that they gave to the committee to enable us to produce this report, which at long last has been given time to be debated. So much time has passed that I am no longer the chairman of the committee, but we have an excellent new chairman in the noble Lord, Lord Bridges, from whom I am looking forward to hearing later in the debate.
When the Government announced plans to introduce universal credit in 2010, the scale of their ambition was largely greeted with approval in Parliament and among commentators. However, support seeped away as universal credit was rolled out. The way that universal credit has been designed and implemented appears to be based around a kind of idealised claimant and it has features that are harming many of the most vulnerable people in our country. It is certainly linked to the exponential growth in food banks and it is probably also linked—although rent rises are a feature—to the dramatic increase in rent arrears. Many claimants reported to our committee that they find the system incomprehensible. Overall, it is fair to say that universal credit’s reputation has nosedived.
The Government’s response indicated that they were surprised by the title of the report, as I said. A couple of recommendations were accepted, although one of them was actually rejected and has now been accepted. Indeed, this very afternoon, the Government have been taking credit for reducing the taper for universal credit, which is a welcome measure. Nevertheless, during our inquiry, which was completed in July 2021, most witnesses thought that universal credit should not be abolished because of the severe disruption that this would cause for millions of people and thought instead that substantial reform was required in order to make it fit for purpose.
Change cannot come soon enough as far as I am concerned. The country is facing a major assault on living standards as a result of soaring inflation, tax increases, rising mortgage costs and savage fuel and energy price increases. The Chancellor’s decision to cut universal credit by £20 a week at this moment is simply indefensible. Conservatives believe in securing a safety net below which no one can fall and it is hard to see how millions of families in this country will manage in the months ahead. The conflict in Ukraine is forecast to put up energy and food prices substantially. Inflation is expected to rise to 8% this spring and perhaps even higher later in the year according to the Bank of England, which has consistently underestimated the rate of inflation and the impact of its policies of quantitative easing.
My Lords, I congratulate the committee on a first-class report and commend its then chair for having championed some of its recommendations, even today, notably concerning the withdrawal of the £20 uplift. The departmental response was, though, depressing, with what the then chair described in a letter to the Secretary of State as “perfunctory replies” to some of its “most urgent recommendations”. Although I noted numerous “do nots” and the occasional “acknowledge” or “note” in the response, the word “accept” was notable by its virtual absence. Thus, over one and a half years on, the problems identified by the report remain and some have got worse.
I have frequently quoted the report, in particular with reference to the benefit cap, which has still not been reviewed; the two-child limit, which is dragging more and more larger families into poverty; the already referred to five-week wait, which is not solved by repayable advances, especially given the level of other debts recuperated from weekly benefit; and the implications, especially of the single household payment, for victims and survivors of domestic abuse, ignored in the Domestic Abuse Act.
I will highlight just two areas now that stem from two of the valuable sets of principles framing the report, which were ignored in the DWP’s response: that universal credit should
“provide claimants with adequate income”
and
“provide security and stability—income must be predictable”.
These principles, and many of the report’s criticisms, were echoed by participants in two more recent studies but were found sadly lacking in their experiences of relying on UC. One participant in the Covid realities research, to which I referred yesterday in my OQ, said that
My Lords, I am very grateful for the opportunity to discuss this report from the Economic Affairs Committee. The contributions we have heard from the former chair of the committee, the noble Lord, Lord Forsyth, and the noble Baroness, Lady Lister, have explained the detail of what has actually gone wrong with the universal credit system.
First, I am very concerned that the report was issued in July 2020 and that we are discussing it in this Chamber only in March 2022. Given that the Government’s formal response was sent 18 months ago, it is very hard to see what has held up such a debate—and, inevitably, some facts and figures have changed. When the Minister replies, perhaps she might just explain why we have had to wait this extraordinary length of time to have a debate on this absolutely vital matter for so many.
However, we should be very grateful to the noble Lord, Lord Forsyth, for enabling a Private Notice Question to be placed on the Order Paper of your Lordships’ House on the very day of the Spring Statement. Doing so has drawn out a number of facts. One is that, as I interpreted the Minister’s response in the Chamber a few minutes ago, the Government have done no affordability assessment, and nor has anything been done as an impact assessment more generally. That is very serious, as in most cases impact assessments are part and parcel of what the House of Lords is asked to consider.
Many responders to the committee’s inquiry said that universal credit was not necessarily broken. The noble Lord, Lord Forsyth—indeed, the report—says that it commands broad support in principle as a structure, but it does need reform. It is hardly surprising to me that some things went wrong, simply because it was such a major change to the benefits system. Inevitably, some things do not work as well as you want them to. However, as the noble Lord, Lord Forsyth, identified in his introduction, the rise in the use of food banks is a direct consequence of what has happened with universal credit. The noble Lord was absolutely right in his initial remarks to comment on why the Government said that they were surprised by the recommendations in the report—because so many of those recommendations are absolutely justifiable. So I will add my own surprise that the Government were surprised in their response to the committee’s recommendations.
My Lords, I first add my thanks to the Economics Affairs Committee for producing this excellent report. As is often the case with a Select Committee report, reading it is not only enlightening but deeply informative. I have learned a great deal from it, for which I am grateful.
I too pay tribute to the noble Lord, Lord Forsyth, for his tenacity, such as when securing the intervention in the Chamber earlier. It was so interesting that the concerns were being raised from every Bench. I hope the Government Whips and others are listening to the profound unease coming from every quarter of the House; it is not going to go away. I have experience of working across two relatively well-off counties. I used to work in the Black Country, but nowadays I have responsibility for Hertfordshire and Bedfordshire, which are fairly wealthy, by and large. The concerns coming out of parts of Watford, Stevenage and Bedford are uniform: we are facing a serious challenge.
I have to confess to noble Lords that some of the material in this report was new to me. I am ashamed to say that I had not realised, until reading it, that universal credit is being used by the Government as a vehicle to recover debt. I was glad to be able to raise that earlier although I do not think the Minister understood the point I was making, because we received no answer. This is deeply disconcerting, not only because it will not deliver what the Government want. Simply taking pennies off the poor at a time when Her Majesty’s Government have written off £16 billion in Covid business loans due to errors and fraud—which led to resignations from the Front Bench in our own House—is quite extraordinary and unrealistic.
As a general principle, I am absolutely committed to recovering debts. If the Government deem it necessary to pursue these historic tax credit debts from UC claimants, I hope they will broach other debts with the same level of vigour. I think we have no choice but to support the recommendation that we look for a Jubilee-style “Reset the Debt” policy, which would be just a small first step to addressing the serious and growing problem that we face.
I am grateful for this opportunity to discuss this important topic. I will focus on one particular aspect of universal credit: housing benefit. I should first say that I work part-time for Business in the Community on levelling up left-behind towns, in places such as Bradford, Rochdale and Sheffield. Each of these towns has their own unique strengths and challenges. In passing I should say that I am delighted that Bradford has just been shortlisted for City of Culture, which would give the city a tremendous boost.
The place on which I want to concentrate is Blackpool, which, according to Zoopla, provides a gross annual yield to buy-to-let investors of 8.6%, the second best in the country. So far so good, but now let us look at the living conditions in those buy-to-let houses. Blackpool has about 4,000 private rented units in the centre of town, the legacy of bed and breakfasts that did not keep up with the more modern hotel accommodation that is now available. Many of these B&Bs have been converted to houses in multiple occupation and those HMOs are located in eight of the 10 most deprived wards in England. Life expectancy in this area is the worst in England.
Some 80% of these tenants rely on housing benefit or universal credit. While tenants in social housing can rely on the decent homes standard, there is currently no quality assurance for a private landlord receiving housing benefit. Therefore, if you are motivated only by money, or indeed absent and unaware of local conditions, the incentive is to squeeze in as many people as possible, leading to those profitable yields that I mentioned. Not only are these people crammed in, but the conditions are appalling. It is estimated that one in three of these buildings has a category 1 hazard. This type of hazard is defined as
“the most serious harm outcome … for example, death, permanent paralysis, permanent loss of consciousness, loss of a limb or serious fractures”.
My Lords, I start by congratulating my noble friend Lord Forsyth and the committee on their excellent report. I had zero hand in it and agree with it entirely. It is always difficult to follow my noble friend Lord Forsyth on occasions such as this, because I feel that I am repeating everything he has said—he is so eloquent at summing up reports.
I am not going to go through the entire list, but it strikes me as an incredibly comprehensive critique of how universal credit should be improved. Reading the Government’s response, I too was very disappointed by its tone and substance—and, like the noble Lord, Lord Shipley, I was surprised by the Government’s surprise.
Something more fundamental than this strikes me. As we just saw in the Chamber, this entire area of policy, especially the issue of the £20, is uniting Members on all sides of the House. This area of policy needs a fundamental reassessment, for reasons that I will come on to, but especially for the reasons the report sets out: the five-week wait for the first payment; fixing the level of awards for three months; rebalancing the sanctions regime; the abuse of universal credit to recover debt, as the right reverend Prelate mentioned; and, perhaps most important of all, making the £20 a week uplift permanent. All these recommendations seem to make perfectly eminent sense—and that was the case when the report was published.
Let us remember, as the noble Lord, Lord Shipley, said, that the world is now fundamentally different. Back then we were in the first phase of the crisis called Covid and inflation was still seen as under lock and key, or thereabouts. Oil was at $40 a barrel. Today, we have heard that prices are rising at the fastest rate for 30 years and oil is at $120 a barrel. It really is the case that the past is a foreign country; we did things differently there.
My Lords, I am delighted to follow the noble Lord, Lord Bridges, who, as he has just demonstrated, is an excellent successor to the noble Lord, Lord Forsyth, as chairman of the Economic Affairs Committee.
We are finally able to debate our report on universal credit, in the bijou location of the Moses Room, 20 months after its publication. Other noble Lords, not least the noble Lord, Lord Shipley, have remarked on this unacceptable delay—if not necessarily the relegation of the debate to the Moses Room. For me, there is perhaps one silver lining to this cloud, which is that I find myself the only speaker this afternoon, apart from the noble Lord, Lord Forsyth, who was an EAC member when the inquiry was held, so I feel that I can be permitted to say a few words about the chairman as well as echoing his tribute to the work of the staff, special advisers and witnesses who guided us through this exceptionally complex and difficult subject.
The noble Lord, Lord Forsyth, led the committee from the front and none of us could match the burning sense of injustice about the Government’s policies that he articulated in the meetings and subsequently, as his introduction today has demonstrated. It is a little-known secret that to commemorate Sir Bernard Ingham’s description of the late Lord Biffen as a “semi-detached” member of the Thatcher Cabinet, the Conservative Whips in your Lordships’ House vote annually on the Bernard Ingham award for semi-detachment. I am told that the noble Lord, Lord Forsyth, has won this so many times in recent years that he may well own the trophy in perpetuity, although I think that there are promising signs that the noble Lord, Lord Bridges, may give him a run for his money.
It would not be right to thank the many witnesses who gave oral or written evidence without noting the particular contribution of Sir John Hills, professor of social policy at the LSE, who very sadly died not long after the report’s publication.
My Lords, one of the great advantages of being a non-affiliated Peer is that I am always placed last on the list. I want to take a different stance from that taken by most noble Lords. I agree with all noble Lords that this is an excellent report and I have learned a lot from reading it. I have studied poverty in various ways in the UK, India and other places for much of my career in economics. There is one unfailing thing that one can say about these things: to those who have, more shall be given, and from those who do not have, what little they have shall be taken away.
Debt recovery procedures are much tougher on the poor than they are on the rich. In 2008, when the stock market collapsed, all previous discipline of balanced budgets was abandoned and money was printed like there was no tomorrow to give the banks, which had lost money, and everybody else lots of money so that they could re-establish the value of their property. The consequence was that, when universal credit had to be implemented, there was no money, surprisingly. It was therefore created in an atmosphere where it was said, “We don’t have any more money for all this”. So the poor, as always, were the last in the queue.
I want to take a slightly different stance from that taken by most speakers. Why is the political economy of welfare, if I may so call it, so mean to the poor? This is not just about universal credit, although I would say that it is especially horrible to the poor. For a long time, we have had a tradition that the poor should be treated with suspicion. The poor will be suspected of being lazy and shiftless and if they are ever unable to prove that they are seeking work, that will immediately lead to some kind of punishment by taking their benefit away.
It is interesting that the noble Lord, Lord Forsyth, who has shared with us his committee’s great report, quoted the Theory of Moral Sentimentsand cited the Chancellor. During the pandemic, I have written a book about why political economy is so misanthropic. Adam Smith was all right; he was generous in his attitude towards the poor and how the whole purpose of an economy was to create wealth not only for the few but for the many, if I may coin a phrase. It was with the Reverend Malthus and Ricardo that economics became very mean. When Malthus invented his completely fake theory of population growth, it was to make sure that the poor were not given more money because, if they were given it, they would breed more people and therefore it is useless to give people more money. David Ricardo put that in his theory of how there should be an iron law of wages. We then had the poor law reform in the 1830s and so it continued.
5:28 pm
20 of 41 shown
Of course, the basket of items used to calibrate CPI inflation does not begin to measure the actual inflation that many of the poorest families in the country experience. Scandalously, many of these very poor families have higher electricity charges through pre-paid meters. Benefits are due to rise by 3%, resulting in a substantial real-terms cut to income as essential bills escalate. Since our report was published, the Government have increased the work allowance and reduced the taper rate, as I have alluded to, to ensure that working universal credit claimants can keep more of their earnings. This is very welcome, especially since it supports the original purpose of universal credit to incentivise work. It still means that some of the lowest-paid people in the land are facing an effective marginal rate of tax of 55%—I note that the Chancellor has started to call the reduction of the taper rate a “tax cut” but, if it is a tax cut, it is an effective marginal rate of tax of 55%. That is 10% higher than people earning over £150,000 in taxable income. As if things were not tough enough, deductions from universal credit awards have left some claimants with an income that is substantially lower than their essential needs. Surely the DWP should be required to conduct affordability assessments before making deductions from awards.
Scandalously, universal credit is being used by the Government as a vehicle through which to recover debt. Most of this is comprised of around £6 billion of historic tax credit debt. Many people who owe this money are unaware of it. Certainly, the original receipt of an overpayment may have been outside of their control. The recovery of the money is leaving many households with an income that is well below what is needed to get by on, even before the current cost of living crisis. We called on the Government to write off historic tax credit debt that is owed by universal credit claimants. It should be treated as a sunk cost. Who really believes that this money is ever going to be repaid? Why create so much misery and anxiety among people who are extremely vulnerable in many cases?
The five-week wait for the first universal credit payment is the main cause of insecurity for claimants. Many people have nothing on which to fall back during this period, when their needs are most acute. The wait entrenches debt, increases extreme poverty and harms vulnerable groups disproportionately. The Department for Work and Pensions has introduced some measures to mitigate the most harmful effects, but these fall well short of what is needed. In the view of the committee, the DWP should introduce a non-repayable, two-week initial grant for all claimants. This would provide some security to claimants, mitigating the timing problems in relation to housing costs, and would make repayments of advances more manageable.
The way in which universal credit payments are calculated is based on a monthly assessment period and is designed to mimic the world of work. I ask the Committee: on which planet are these people living? Most people about whom we are concerned here are not used to be being paid on a monthly basis with index-linked pension plans, like the civil servants who have produced this scheme. However, it can result in substantial fluctuations in income month to month, which makes it extremely difficult for claimants to budget. This is impractical and fundamentally unfair and it should be resolved. We recommend that the DWP fixes the level of awards at the same level for three months. If claimants experience significant falls in income or disadvantageous changes in circumstances during this time, a mechanism should be introduced to enable them to have an early reassessment.
Paying awards on a monthly basis does not reflect the lived experiences of many claimants. It forces them to fit the rigid requirements of the system and causes unnecessary budget and cash-flow problems, both for those out of work and for those who are used to receiving wages more frequently. All claimants should be able to choose whether to have universal credit paid monthly or twice monthly.
Moreover, the way universal credit is paid as a single household payment should be revisited. Access to an individual income is important for maintaining balanced and equal relationships and, in more distressing cases, for reducing the risk of financial coercion and even domestic abuse. The DWP should review the option of a separate payment by default, drawing on the review carried out, I am pleased to say, in Scotland.
The conditionality requirements on claimants who can look for or prepare for work should be rebalanced. The extent of conditionality has increased significantly over recent years, too often to the detriment of claimants. Less emphasis should be placed on obligations and sanctions. Instead, there should be more support to help coach and train claimants to find jobs or to progress in their current roles.
The UK has some of the most punitive sanctions in the world, but there is very little evidence that they have a positive effect. Removing people’s main source of support for extended periods risks pushing them into extreme poverty, indebtedness and reliance on food banks. Furthermore, there is a great deal of evidence that sanctions, and the threat of sanctions, are harmful to claimants’ mental health.
We recommend that the Government publish an evaluation of the impact of conditionality and sanctions on mental health and well-being. Furthermore, we recommend that the DWP evaluates how the current length and level of sanctions facilitate positive behaviour change and how they lead to sustainable work outcomes. The DWP should also expedite its work on introducing a written warning system before the application of a sanction. Sanctions should always be a last resort.
Our report was an appeal for the Government to act now. That was in July; it is now even more important. Universal credit needs an immediate increase in funding to match the cost of living crisis, reform in its design and implementation, and improved support for claimants to find and prepare for work.
In his Mais lecture last month, the Chancellor quoted the opening paragraph of Adam Smith’s Theory of Moral Sentiments, which I am sure everyone in the Committee will have read. I will remind them of what it says:
“How selfish soever man may be supposed, there are evidently some principles in his nature, which interest him in the fortune of others, and render their happiness necessary to him, though he derives nothing from it except the pleasure of seeing it. Of this kind is pity or compassion, the emotion which we feel for the misery of others, when we either see it, or are made to conceive it in a very lively manner.”
In the difficult months ahead, may these words be his guiding light. I beg to move.
“the title ‘social security’ is laughable. We have never felt so insecure”
and the report referred to
“chains of insecurity and uncertainty”.
Likewise, an ESRC-funded study of couples on UC, carried out by a team that included the committee’s specialist advisers, found that in particular the monthly assessment of earnings, the whole-month approach to changes of circumstances—under which circumstances on a single day decide entitlement for a whole month—and monthly payment all contributed to insecurity, instability and lack of predictability. These issues were all raised by the report, as the noble Lord said, but given short shrift in the department’s response.
With regard to adequacy, the report argues that UC should be set
“at a level that provides claimants with dignity and security”
and pointed out that the £20 uplift
“shows the original rate was not adequate”.
Well, the evidence of its inadequacy was mounting even before the cost of living crisis, but, despite that, as we have heard, claimants now face a cut of more than 4% in the real value of these inadequate benefits over the coming year. Women as the shock absorbers and managers of poverty will bear much of the brunt of this cut. As the Minister knows, I feel strongly that there has to be an additional uprating, preferably in April but failing that in October. If a second uprating requires emergency legislation, so be it; this is an emergency. Additional funds to local authorities for discretionary support, announced today, are no substitute for the security provided by weekly benefits that meet people’s needs. In the longer term, we need a proper review of the adequacy of benefits—as the report sort of calls for.
I hope that the noble Lord will excuse me if I spend the rest of my time on an issue that is not explored in the report but is highly relevant to its recommendations on support with claiming, namely migration to UC. I recently attended a meeting of the UC all-party parliamentary group, of which I am an officer, and we heard evidence about the issue of migration that made me realise that I for one had taken my eye off the ball of migration, which now threatens to hit and bruise badly many claimants. I am grateful to the Child Poverty Action Group, of which I am honorary president, for its help on this.
First, the CPAG reports growing concerns among advisers about the “lobster pot” aspect of natural migration, which means that there is no going back once a UC claim is made, even if it proves to be to the claimant’s detriment. It and other charities recently called on the DWP to allow test claims so that the many households—including, for instance, many of those with disabled children—that turn out to be worse off on UC after making a voluntary claim can return to the legacy benefits system. Alternatively, they suggest that they could be covered by the transitional protection that will be available under managed migration, now called Move to UC. Could the Minister give us the department’s response to this recommendation?
Turning to Move to UC, the process of managed migration was supposed to be based on the outcome of a three-stage pilot. This was, understandably, paused at the start of the pandemic after just eight months, during which I understand that fewer than 13 households were confirmed as having made the move to UC. The purpose of the pilot was, according to Neil Couling of the DWP, to develop a
“measured approach to roll out, ensuring the system works for everyone.”
But, instead of continuing the pilot as originally promised, the DWP now says that it has gleaned a “considerable amount of learnings”, sufficient to proceed. Those learnings have not been made public and it is hard to be confident that the department has the necessary information from such an attenuated pilot.
Proceeding without the level of testing originally envisaged, or proper reflection and scrutiny, puts claimants’ well-being at risk. As the DWP has acknowledged, those who fail to respond to an official notification about migration will have their benefits stopped, threatening increased vulnerability and possible destitution. To ensure that this will not happen, can the Minister assure us that further piloting will take place so that the DWP can design a process that we can be confident will work? Will she publish the evaluation of the pilot, such as it was, without further delay and give an assurance that the department will fulfil the commitment to publish the evaluation strategy for the pilot? Finally, can she also assure us that Parliament will have the opportunity to scrutinise the managed migration/Move to UC regulations before the cap allowing no more than 10,000 claimants to be migrated to UC is lifted?
I can understand why the department wants to get on with it after the time lost during the pandemic, but surely it is more important to get it right. I therefore support the CPAG’s call for a pause in the Move to UC programme until it has been properly piloted, the evaluation has been published and Parliament has had a chance to scrutinise the plans. Can the Minister also say when the department envisages being able to publish take-up figures for UC, because, as the report points out, the promise of increased overall generosity rests on higher take-up? This higher take-up has been promised to flow from the supposed simplification of combining most means-tested benefits into a single award. The response to the report’s recommendation on publication of take-up figures simply said that
“The Department does not publish estimates of UC take-up rates”
and implied that there were no plans to do so. Well, I hope I read that wrong and that there will be plans to do so. We need to know when that will be possible. I understand why it may not be possible now, but it has to be possible at some point.
Finally, what is the Government’s response to the principle enunciated by the committee that UC
“must … reflect the lived experience of claimants—they must be at the heart of its design and involved in devising solutions to problems”?
This is a principle that was raised in yesterday’s OQ and that the Scottish Government have taken to heart, but I have yet to see evidence that the UK Government have.
As the committee said, universal credit should not undermine
“the security and wellbeing of the poorest in our society.”
I understand, as I guess we all do, that the report was issued at a very worrying time for a lot of people as the pandemic threatened their livelihoods. Like the noble Lord, Lord Forsyth, I recognise that the Government produced temporary and permanent welfare measures to the value of around £9 billion during the pandemic. In the Budget last October, low earners were able to keep 8p more for every £1 earned, and the work allowance increased by £500—and the pressure on the taper issue did have an impact.
The report congratulates DWP on its response to the pandemic and the huge increase in workload that the department had to manage, helped by digital working and automated processes. However, as the committee said, the underlying problems with universal credit remain. Some new claimants are not used to monthly pay. A fortnightly payment option would help them. The five-week wait for new claimants is too long and creates insecurity. The committee’s two-week grant recommendation seemed to me to be a very wise and helpful proposal, but the Government have turned it down. I still do not fully understand the audit reasons they have for so doing, because there are ways around that, which the committee proposed.
The Government say that an applicant may be able to get a universal credit advance if they are unable to manage during this five week-period. I hope that the Minister might be able to tell us in her reply what evidence from research undertaken by the DWP the Government have that that advance system is working fairly and reasonably for those who receive universal credit. As the committee rightly identified, the principle at stake is that the system should not cause shortfalls in income for individuals. As the noble Lord, Lord Forsyth, said, sanctions should be applied only as a last resort. The DWP should do affordability assessments before making deductions from awards. As a principle, someone’s income should never be lower than their essential needs.
We have heard about the cut of £20 per week; there has been a huge amount of debate around it. In my view, it was a gross error. I was hoping that something further might be done about it today, but I fear that that has not happened. More than 5 million low-income families lost just over £1,000 from their annual income, creating severe financial hardship for many people. What this revealed was that the real problem with universal credit is low incomes; that issue is fundamental to understanding the crisis around universal credit. With the current inflation rate heading towards 10%, an uplift under CPI of 3.1%—the Minister will recall our discussion of that uplift in Grand Committee a couple of weeks ago—simply will not do.
Crisis seems an appropriate word to use in this situation. Rent costs, housing costs, energy costs, food prices and transport costs are all rising. Food bank use has been rising and is clearly going to rise further and further. Household finances are much more difficult for the low paid because they have so little money. We need a real living wage, not the national living wage. The Government talk of the national living wage, but they have to talk about the need for a real living wage. It is true that many universal credit recipients are in work, but many people see adjustments being made to their hours of contract. It does not help when people get their hours cut, never mind a low hourly rate; in the end, this is about the income they receive.
I repeat that the five-week wait is the primary cause of insecurity in universal credit as it
“entrenches debt, increases … poverty and harms vulnerable groups disproportionately.”
Those were the words used by the committee, so there is an opportunity for the Government here. We will not get more than a few months into 2022 without needing to do something further.
In that respect, I ask the Minister about the proposal to close so many DWP offices. I seek an assurance from her that this will not in any way impact the support of clients who need help. A few days ago, there was an announcement that 42 DWP offices were to be closed across the UK. Apparently, 13 will be full closures while 29 are to be closed and relocated. There are offices being closed in Stoke, Southend, Peterborough, Chesterfield, Aberdeen, Kirkcaldy, Barrow, Bishop Auckland, Doncaster and Burnley—taking jobs out of these communities.
The Minister, David Rutley, said that the closures
“will not impact on jobcentres and the customer-facing interactions”.—[Official Report, Commons, 17/3/22; col. 1032.]
Can the Minister explain exactly what a customer-facing interaction is? What are the implications for the agreement and contract that the Government have with Citizens Advice, which comes to an end a year from now, in March 2023? Under the help to claim system that has been running since 2019, Citizens Advice in partnership with Citizens Advice Scotland has given people independent advice. I understand there has been an investment in that of £21.3 million. If it would be helpful for the Minister to write later, rather than respond in detail now, I want to be reassured about the impact on people for whom digital or telephone contact may be very difficult. If they were able to go to a local office, will they be able to continue to go to that office to secure help?
That is all I want to say at this stage, but I think we will come back to this matter several times this year. I hope the Government and the Chancellor understand that this issue is profoundly serious. I said that two weeks ago, when we talked about the use of CPI at 3.1% for the benefit uplift, when inflation is heading towards 10% this year. For those on low incomes, that position is simply unsustainable.
What is true of the notion of pursuing claimants is equally true of the sanctions regime, which, as the report mentions, is one of the most punitive in the world. The findings of the report in this regard largely mirror those of the 2015 study by Christians Against Poverty, which stated that there was little evidence to suggest that the UK benefits sanctions regime made a positive contribution to helping people find work but that it did help in discouraging those who were unemployed from applying to the benefits system. I fear that the new shortened sanctions regime introduced earlier this year is merely an extension of this logic: an aid to get people off, and further discourage them from accessing, UC. However, the whole point about UC is that it is for people who have no other place to turn to. That is why it is vital that Her Majesty’s Government can categorically prove that sanctions help facilitate claimants in finding work and that the Government are open and honest about their purpose and effects.
I move now to some general points. The most fundamental question is whether universal credit is enough to live on. Leave alone the details of the system; there is simply a fundamental, pressing question when we face the levels of inflation that the noble Lord, Lord Shipley, has just mentioned about whether it will enable people to weather the current economic storm. Can the Minister assure us that Her Majesty’s Government are looking at what would be appropriate increases in universal credit, as this huge storm comes together? It is simply hitting people now. I had a meeting this morning with someone from my diocese who yesterday visited the food bank in Broxbourne. Parts of Broxbourne are fairly well heeled, but they had seen a doubling in the number of clients in the past year; it has really hit them badly.
This report goes beyond a simple discussion of the amounts of universal credit that individuals receive and details the design flaws and tensions within the scheme. We all know that it is hoped that UC should be a transitional pathway to lead people into stable, long-term employment and financial independence. We all think that is the best way forward. The problem is that we are trying to do it at a time when much of this poverty is to do with in-work poverty, as repeatedly and consistently raised by different people.
Regardless of the lived circumstances, I echo the report’s concerns on the substantial fluctuations in month-to-month income due to the monthly assessment period and the huge difficulties that that is causing people. When visiting and meeting people in different parts of my diocese, I have been struck by how much this has been raised, as if it is almost impossible to make any plans. That then rolls out in all sorts of areas of public policy. For example, not being able to plan means that we cannot do the detailed work needed to ensure that people can live on a balanced diet, so that we can address the huge problems caused by eating inappropriate foods and obesity, which have knock-on effects such as diabetes and other problems.
I totally support the report’s recommendation to fix the level of awards for three months, to provide longer-term budgetary stability and encourage people to work without any pecuniary downside. Extending the assessment period might allow individuals to experience what one hopes is the dignity of labour as a platform on which to build their employment prospects. I hope that the Government will take on board some of the report’s recommendations so that we can attend to the disparities and produce a fairer and more just benefits system, which accords with Her Majesty’s Government’s own vision of a system that will help people to move into work in the long term and find themselves in a position where they can be full and contributing members of society.
I am delighted to say that two Secretaries of State had the chance to see these dreadful living conditions for themselves last week, during the Conservative Party’s spring conference. The Government have now announced a package of interventions. These include beefing up the council’s inspection and enforcement team and investing through Homes England to create more liveable neighbourhoods.
I am truly delighted that the national Government have focused on Blackpool as an exemplar of how to level up. But the issue remains that tens of millions in housing benefit goes to these HMO landlords and, without any requirement for decent standards, there are plenty in Blackpool who will do everything in their power to avoid the expense and hassle of upgrading their properties. It is imperative that, as soon as possible, the Government bring in legislation which means that substandard landlords are not eligible for housing benefit payments, mirroring the decent homes standards that were introduced in the social housing sector in 2000.
The levelling up paper aims to reduce the number of “non-decent homes” by 50%,
“with the biggest improvements in the lowest performing areas.”
I would like to suggest an addendum: “and no non-decent homes will be funded by public funds provided through housing benefit or universal credit.”
As we look ahead, we see energy bills rising by 50%-plus in April alone. As we heard in today’s Statement, households are facing the biggest fall in disposable income per person since the 1950s. Meanwhile, the backdrop to this is that the tax burden is on track to be at its highest since the 1950s, while debt is at its highest level since the 1960s. It is worth noting, as this is the backdrop to all the policies that we are addressing, what that means. As we heard in today’s Statement, interest payments are set to hit £83 billion in the next fiscal year. That is a record level—more than is spent on schools, the Home Office and the MoJ combined.
So wherever I look on the economic dashboard, I see the lights flashing red. As the noble Baroness, Lady Lister, and the noble Lord, Lord Shipley, said, this is an emergency. At times in politics we are apt to use the word “crisis” in a slightly flippant way. But this is a crisis, and it really is one for those who are on the lowest incomes. I think all of us here share a sense of responsibility and a sense of wishing to take real and urgent action to address that.
As the OBR warns today, and as my noble friend pointed out, benefits are going up by 3.1% in April, but inflation is set to average at 8% in 2022-23 as a whole. Before today’s Statement, low-income households face a real-terms cut in income just six months after the £20 per week cut to universal credit. Let us remind ourselves what all this amounts to. The Child Poverty Action Group’s analysis shows that families’ universal credit will fall in value by £570 per year on average. The Joseph Rowntree Foundation has calculated that 400,000 people could be pulled into poverty by this real-terms cut to benefits. Families with children in poverty will face £35 per month in extra energy costs even after the Government’s council tax rebate scheme is factored in.
That is before we get to other issues that we should be concerned about. One that I am very concerned about is the rising cost of food. Wheat prices are already up 40% this year alone. That is before we get to the threat of another hike in energy bills in October. Citizens Advice forecasts that 14 million households will struggle with their bills. That is one in four adults. Let us put all that together: we cannot continue with business as usual.
I absolutely applaud some of the measures taken today but, as the document from the OBR makes clear, total tax and benefit changes in today’s Statement offset only about a third of the overall decline in real per person disposable incomes. That assumes that this crisis does not deepen further. Although I welcome some of the measures in today’s Statement, I cannot help but think that we are giving with one hand and taking back with the other, creating a piecemeal system that is extremely confusing.
I ask a simple question, building on what others have said: why are the Government not taking the simpler and more straightforward approach of using the welfare system and reforming it to help those on low incomes and committing to the policies set out in this report? I know that the Minister will argue that the increase in work allowance and the cut in taper are an effective tax cut. We heard that from the Chancellor on Sunday. But what does she say to the Resolution Foundation, whose analysis shows that around three-quarters of families—that is 3.6 million—on universal credit in 2022-23 will be worse off under the new regime than they would have been absent the last Budget changes but if the £20 per week uplift had been retained? That is question one.
Secondly, picking up on what my noble friend said, what does the Minister say to the finding that the overall marginal effective tax rate for universal credit families earning over the work allowance will be 70% in 2022-23? This is the same rate as experienced by families receiving tax credits from 2003-04 to 2010-11. How does this 70% marginal tax rate square with the Government’s assertion that they will ensure that “work always pays”?
Finally, as I said in the Chamber earlier, I fear that we have lost sight of one of the best ways to help those on low incomes, which is to provide them with jobs and job security. I have to repeat what I said in the Chamber: the rise in national insurance is absolutely a hammer-blow to many of the people we are talking about whom we wish to help and the businesses that employ them. Of course I welcome today’s announcement regarding thresholds and likewise I welcome the employment allowance, but I note that today the Institute of Directors has commented that this measure is marginal for employers.
We have to consider what the national insurance rise will do, not just for employees but for employers. Let us consider the sectors that will be worst hit, which are the ones that have been worst hit by Covid: distribution, transport, hotels and restaurants. How will this measure help them create jobs? How does it help them encourage investment? How does it make them more competitive? How does it help them to keep their costs low? I hate and dislike everything about this tax rise. It is taking us in the wrong direction. But the key point that is relevant to this debate is that it exhibits a lack of strategy and a lack of principle that bedevils this Government. It does nothing to help those on low incomes who need that job security.
The question for my noble friend the Minister, who I fear might get a bit of a tough time this afternoon, but I know she can take it, is whether the Government are really doing enough to help those on low incomes. Are they really rising to the moment? Do they still see this as business as usual or are they treating it as the emergency that it really is?
I will concentrate my remarks on a couple of big-picture questions; other speakers have already raised highly effectively many of the specific recommendations in the report and the universally disappointing response from the Government. First, is it right to see universal credit as the basis of in and out of work benefits for the foreseeable future? The report’s summary states that
“we received overwhelming evidence that Universal Credit should not be replaced with a new system, not least because of the severe disruption that this would cause for millions of people.”
Although I continue to feel a nagging worry that this could be an example of sunk cost fallacy after 10 years of tortuous migration from legacy benefits—still not completed—I at least tentatively support this conclusion. My suspicion is that the digital platform on which universal credit is based should and will survive but that, by the time the reforms advocated in the committee’s report and others from different sources have been implemented by possibly a more enlightened Government than this one, the system will be largely unrecognisable from that which currently prevails.
One of the recommendations of the report was that childcare should be taken out of universal credit. Picking up on the remarks of the noble Baroness, Lady Valentine, we had a vigorous debate about whether housing benefit really fitted within universal credit. In the end, we concluded that it should not be moved, but I think that a universal credit system would still work effectively with four or five of the legacy benefits incorporated, not the current six.
I turn now to my second main question. Can any system give the support that the noble Lord, Lord Forsyth, so eloquently argued that we, as a civilised society, should give to those in financial distress? I vehemently support the noble Lord’s condemnation of the Government’s decision not indefinitely to continue the £20 per week uplift that was introduced for the period of lockdown when many households’ outgoings may have decreased.
However, as every psychotherapist might say, “Maybe we should move on”. I will move on and ask the fundamental question: what amount is necessary and fair for any household to live on? Professor Jonathan Portes, who was the chief economist at the Department for Work and Pensions from 2002 to 2008, wrote last year:
“The overwhelming case against cutting Universal Credit: not the pandemic, but the extraordinary cuts to unemployment-related benefits over the last four decades.”
In the period from 1979 to 2019, average out-of-work benefits fell from 25% of average earnings—hardly a licence for luxurious living—to less than 15%. Even if the temporary uplift in universal credit in 2020-21 and the suppression of some earnings may have reversed that trend in those years, the relative normalisation of the economy now will inevitably see new lows tested.
The furlough measures introduced by the Government in response to the pandemic and related working restrictions were rightly and generally praised. These provided for furloughed employeesto receive 80% of their previous earnings, capped at £30,000 per annum. Can the Minister explain to your Lordships why she thinks that, if 80% was the right level of income support under the furlough scheme, 15% of average earnings is a justifiable level of support for unemployed people in normal economic conditions? I am not saying that 80% is a sustainable level in the long term, but surely 15% is far too low.
It may or may not be a coincidence that today’s debate coincides with the Chancellor’s Spring Statement, with what I can only regard as a stunt of an income tax cut in two years’ time—and I admit that perhaps the inventor of stunts of that sort was my right honourable friend Gordon Brown. The general tone of today’s Spring Statement seemed to be, “I’m all right, Jack”. Unless and until the Government reform the system of universal credit in the way in which the committee has advocated, we will face a period, to adapt JK Galbraith, of
“private affluence and public poverty”.
The logic was simple. There are so-called paupers who cannot work due to physical reasons, but they are all right. Then there are the poor, who are to be suspected because they are capable of working but likely to be lazy and shiftless, so the maximum meanness ought to be exercised in compensating the poor—you have to make them work. Finally, under the great and rational Benthamite rule, workhouses were created so that the unemployed would be in those, and nowhere else, to be strictly supervised by the poor law commissioners. Bentham wanted the children of the poor to be employed from the age of four as apprentices, so that they would learn that work was their fortune.
We have continued like this. I remember when we had the idea, before universal credit came, that if a single person was poor they would get so much but if it was a couple, they would not get twice that: they get less than twice because somehow the poor do not need as much money as the rich. That of course led to people living apart. Then people had to spied on by their local council in case they were cohabiting, which was not so much a sin as an economic crime, and so on.
We have this attitude, and it has not gone away. During the 2010 to 2015 Government, corporation tax was cut because cutting corporation tax or income tax is always good and beneficial to society. However, as far as the poor are concerned, cutting it is good for society because that is where we have to save money. This sort of logic has continued. I do not know how one can move the political and economic system from appreciating that announcing a 1p cut in tax in 2024 will get you applauded in Parliament. However, had he said that he would restore the £20 cut in universal credit, he would have done much more than was expected of him.
Anyway, I want not so much to ask questions but to make a couple of points. How does whatever minimum entitlement we have decreed for universal credit compare with the poverty levels that the European Union has laid down? The World Bank has a measurement of poverty for the third world; it is around $3.50 per day per person. The EU standard is 60% of median income; I may be wrong by a few percentage points but 60% of median income is the EU poverty level. Is the universal credit entitlement below or above the poverty line?
I should also say that, as soon as I started studying these things, I found these arrangements so complex that you need a PhD to know what is going on. I remember that there used to be a very fat book published by the Child Poverty Action Group in the 1960s to help people make their way through the variety of benefits and things, with all the conditions and exceptions and this and that. Why do we make the poor work so hard for the pittance we give them? Why can we not simplify the matter so that people get their money in a certain, predictable way? After all, as someone else said, we are not giving them much money compared with how much we have lost in fraud. It is nothing; it is a pittance. Although we were right to give money for furlough, we did not give a similar amount of money to the poor.
So we need a political rethink of why we do what we do. Why is the logic always misanthropic in our political economy, or whatever you want to call it? I hope that reports like this one will make us think that we have to change our attitude completely and not expect the poor to be more patient, more frugal and more rule-obeying. The fault, dear Brutus, is in ourselves and not in the poor.