Ukraine Refugees: Mothers and Dependent Children Arriving in the UK

On the question of safety, Barnardo’s is reporting about two safeguarding issues every week, mostly related to homelessness or being threatened or bullied by hosts. There are also issues arising from the Government’s welcome decision to allow eligible children and minors under 18 to come to the UK without a parent or guardian. We know that local government leaders have expressed concerns about the potential for children to come and stay with adults they may not know well. This calls for appropriate vetting and the right range of support services, including ongoing checks of children’s safety and well-being. What have the Government done to address this?

With regard to health, we know many families are affected by complex trauma requiring professional support. Families in hotels say the food they are offered is not meeting their diet and health needs, and health professionals have reported that children have lost weight.

On schooling, Barnardo’s has seen instances of children’s applications to school being rejected because of fear of disruption. Will the Minister look seriously at the call from Barnardo’s for funding to support rolling out the ICAM programme to support children affected by migration?

Finally, with regard to the path to self-reliance, many Ukrainians are educated to degree or professional level but are struggling to find work because their qualifications are not recognised. Will the Government look at this as a matter of urgency?

Last month, on 23 June, which is celebrated every year as International Widows Day by the United Nations, the Loomba Foundation and Barnardo’s announced a scheme to help 1,000 Ukrainian families in the UK with their immediate practical needs, by giving them vouchers that can be redeemed in Barnardo’s shops to purchase such essentials as toys, nappies and clothes. So we are playing our part as best we can, but it is only the Government who can connect the dots and ensure that the inevitable gaps are plugged.

It is on this basis that I ask the Government to help identify where things could be better and to redouble their efforts with all concerned to make improvements. The central concern I raise is whether we are doing enough to look at problems that lie ahead. As the Government have frequently reminded us, this conflict may continue for years and we are in it for the long haul. Some of our host families are now one-third of the way into the hosting period to which they have committed, and an unknown number may not be able to continue beyond that. Cases of relationship breakdown between host and refugee families are likely to increase when the original commitment period comes to an end. The Liaison Committee in the other place heard yesterday that 660 Ukrainian households in this country are now homeless. Some host families are asked to make longer commitments of up to three years for refugee families with children, but the responsibility ceases when a child reaches the age of 18, and it is not clear what support is available for them at that point.

If families are moved on, whether at the end of the six-month commitment period or later, it is essential that continuity of childcare and schooling, employment and language support services is fully considered before they are relocated. We rely on local authorities to provide the safety net when things go wrong, but are the resources made available sufficient to address sudden rehousing needs when we already have Syrian and Afghan families accommodated in hotels?

In summary, the Government and local authorities are to be commended on the great efforts made to support Ukrainian refugee families, but we must be alert to the gaps and prepared for what comes next. I hope therefore that the Government will address our concerns in the areas I have outlined.

The noble Lord, Lord Loomba, talked about people finding it difficult to make ends meet. We all know that we are going through a real cost of living crisis and that Ukraine is a contributory factor. Several times a week, there are references in the Chamber to the great quantities of grain that cannot be transported across the Black Sea and taken to people in some of the poorest countries in the world. However, if those who are coming to our country are not being adequately supplied with what they need, I hope my noble friend the Minister, who I know is a man of great sensitivity and understanding, will tell us what is being done to try to bridge those gaps—because gaps there clearly are.

The noble Lord, Lord Loomba, referred to some of the problems of safeguarding and of people who exploit the young and frail, particularly children. We all know—we have read the stories—about single, middle-aged men being anxious to take in young Ukrainian women. I do not ask for a precise figure, but I ask my noble friend how many examples there are of that and how typical it is. I hope it is very untypical.

We have had some very good stories about schools. I know that in my own county, Lincolnshire, and others, young Ukrainian children without a smattering of English are being absorbed into school communities and made very welcome and looked after, in a moving and proper way. How typical is this? Have there been many problems reported?

Although it strays slightly beyond the debate and the scope of the Question from the noble Lord, Lord Loomba, I declare a particular interest, in that my son is much involved in a project for twinning universities. The Government have been extremely helpful on this. The noble Lord, Lord Loomba, referred to young people with qualifications being able to use them, so I want to know how my noble friend the Minister and the Government see this prospect. I know that it was referred to at the G7 and that there is much hope for it. It is so important that, at a time of destruction and desolation, those in the very fine Ukrainian universities feel more than adequately helped by our country and our universities. There are some remarkable examples of thoughtful generosity in that regard. This is so important if we are, as the noble Lord, Lord Loomba, mentioned—and he is right—in for a very long haul.

We have to be realistic about how this will end, and I am just a little concerned here. It is right that we should be supplying armaments and other things, but there have been disturbing reports of our own stock of arms being significantly reduced in consequence. It is important that we are realistic when we talk about aims. The borders that existed on 24 February must be maintained because, without them, in a sense we are all defeated. However, we have to be very cautious in talking about regaining the Crimea and so on. That is important, especially if this drags on for two, three or four years—I hope it does not, but it could.

I wind up by saying again that I am very grateful to the noble Lord, Lord Loomba, not just for introducing the debate in the calm and measured way he did but for what he and his foundation have done. It is an exemplary attitude on his part and one from which we can all derive proper inspiration. I hope that when my noble friend the Minister winds up, he will be able to give us some encouraging numbers and facts.

The application has to be carried out for each individual; you cannot do a group or family application. I know that we have had some questions about that because the Minister and I have exchanged some views on it. One of my families had application forms and they were split; the child was granted an application and the mother was not. There is no way that a mother is going to be able to take advantage of a visa for her children unless she can accompany them. The girl in question is aged two at the moment—three next week.

In response to a question on 31 March, the Minister apologised and said that when he had claimed that the forms were in Ukrainian, in fact that was not the case. It may be easiest if I quote from Hansard. He said:

“If that is not the case, I apologise to the noble Baroness. That is certainly in train and she is absolutely right to ask that question.”

What was in train was making sure the application forms could be accessed in Ukrainian or Russian. He finished by saying:

“I am very happy to contact her separately with a progress report on that.”—[Official Report, 31/3/22; col. 1775.]

So far, there has not been a progress report. It is really important that we get this right. The noble Lords, Lord Cormack and Lord Loomba, both talked about us being in this now for the long term. The people needing help, refuge and sanctuary will become only a greater imperative, so I hope that we can make this part of the process a little easier and less stressful.

The option saying that the English sponsor can take on this role, and that you can fill out the forms in English on the part of your guest, is just not acceptable. I did not know my family beforehand; the hosts and the family often do not know each other. You are asking for an exchange of personal details with strangers. It is one thing once they arrive and you meet them face to face. Immediately, a social worker is in contact and that is a very different situation. But to expect such an exchange of intimate details at such an early stage is just not acceptable. Anyway, for a lot of the English sponsors the form is quite difficult to fill in. To upload the documents, et cetera, is really quite a process; I hope we can do something about that.

I am going to move on quickly and talk about the money at the start. While £200 per individual is really welcome, it is just not enough. As I understand it, it is for “immediate costs”, which implies for the first week or two, or maybe even the first month. The fact is that even three months down the line, claims for universal credit still have not happened and that is the next source of their own income. The last thing they want to do when they are so full of gratitude is to admit that they need help with immediate costs such as food.

I took the family straight to a supermarket—I said, “Lidl or Tesco?”. They are professional people. She is a qualified accountant in Ukraine and I think they really felt they could stand on their own feet. But on the first visit to Tesco, when they looked at the prices in the shop they were horrified. They left without buying anything; it broke my heart. They actually bought just one essential carton of lactose-free milk for the son. They knew that they had to make their money last and stretch, and they needed to find out what other options were available before they could do that.

Regarding the £200, can we look at whether we can get that universal credit and access to jobs in place sooner? It would be really helpful. They want to work, in spite of all the stresses involved in not having any back-up support for childcare without the family and friends network that they are used to in Ukraine. They are really willing to work, but that would really help.

Before you can apply to the jobcentre you need a national insurance number, and before you can have that you need a bank account. Before you can have a bank account, you need a UK telephone number. These are significant steps, each requiring quite a lot of process and application, with waiting periods in between. The way the system is set up, they cannot stand on their own two feet as soon as they would like to.

Food banks have been a lifeline for them. They do not like to ask me for things. They had a full fridge and some basic items when they arrived, but they have found food banks a lifeline and I have to say that food banks have really stepped up to the mark. I hope the Government are providing help and support there, particularly for food banks that are getting waste food from supermarkets delivered to them so that there is fresh food and not just tins of beans and bottles of ketchup. They can get real food from food banks and those food banks need support.

On jobs, I have already mentioned the care duties. Signing on at the jobcentre is becoming quite a big thing among the Ukrainian refugee families, because their experience has been that jobcentres want too much, too quickly. They want them available for work all the time, yet they have children to look after and grandma to look after. They have children in school, which is great, but they are under stress, things are going wrong all the time—hospital visits, doctors’ visits, et cetera. She cannot hold down a job, much as she would like to, yet they also have financial pressures. My family, with the best will in the world, has not yet been able to access universal credit.

For background, the Ukrainian family attended the British visa office in Warsaw on 27 March, with the host family’s sponsorship forms completed—not without difficulty, as was noted by the noble Baroness, Lady Sheehan. A month later, on 25 April, the host family contacted their MP via email to ask for assistance. I have to tell the Minister that the Home Office contact number given for assistance is more or less useless, as those answering are unable to advise on specific cases.

The family received an acknowledgement and update from their MP on the same day, advising that the grandmother’s application was approved on 25 April and the mother’s on 13 April, but that the children’s application would take longer as they were travelling independently of their parents. That comes to the critical point of recognising the importance of a family as a unit in this process.

The host family clarified the situation with the mother—understandably, this caused her a great deal of distress—and responded to their MP on 26 April, confirming that the children were her biological children. Once again, the Home Office helpline was unable to take any information and/or discuss any particulars, so the Ukrainian family had to attend the visa office in Warsaw and resubmit their information. The Home Office took some 14 days to respond to the MP’s subsequent inquiry on their behalf.

Another month passed. On or around 25 May, the Ukrainian family was called to the embassy to get their visas. The host family booked their flights and they arrived at Luton on 31 May, more than 60 days after their application process was started. The initial entry visa is for six months, and a subsequent visit to the Home Office is required to gain a British residency permit. They had used their savings to live in Poland and arrived in the UK with no financial means. Since arrival, they have attended the Croydon Home Office department to gain their British residency permit. One for the grandmother has been received so far, allowing her to remain until 31 December 2024. Again, they have not been treated as a family.

Let us look at the support on arrival in the UK. The host family is resident in East Sussex, which has thus far provided a free laptop and found places for both children relatively quickly at local schools, on which it should be congratulated; it is an essential step, and the family is very grateful. But it has not yet received the £200 initial payment, or the host family its £350.

As the noble Baroness just said, to apply for universal credit the family needs bank accounts; this is the guidance provided by East Sussex County Council. The host family applied to NatWest on 7 June to open two accounts, one in the name of the mother and one in the name of the grandmother. All relevant forms were completed in the NatWest branch in Tunbridge Wells, which advised that the bank account would be opened in five to 10 working days.

On 21 June the host family contacted the NatWest customer service centre to ask NatWest to contact them, because they had not yet received confirmation that the bank accounts were opened. The manager returned their call on the following day, advising that she had not been in the branch and would make inquiries and come back. No response was received. After several chasing emails, the host family spoke to their own premier banking lead, who chased his colleague, who then rang to say that the account approval had not gone through as they had pages missing from the application or had not provided passport information. In such circumstances, it is perfectly possible that the passports were not internationally recognised, but they were sufficient to enter the UK. In this case the banking system was not capable of addressing or dealing with that, so the host family provided the passport information again on 30 June.

There is no way of making contact with the bank directly other than via email, and to this day the host family has not had a response save to hear that staff are too busy dealing with branch matters. These customers should surely be a priority, and the host family is at a loss as to who to speak to next. This reflects very badly on NatWest. Surely, along with so many other organisations and businesses, it should recognise the priority that needs to be attached to Ukrainian refugees.

The family arrived on 31 May but has not had one penny of financial support to date. Under current rules, universal credit will not be backdated. There is an important point about UK sponsoring families needing to use substantial personal means to support Ukrainian refugees for at least three months after arrival if the experience of the host family is typical. I ask the Minister to look at this. It is very important to reflect on how the Government can provide the substantial means to support those Ukrainian families and to consider doing so for, say, three months.

Finally, I want to mention the experience of some other local families who have taken in Ukrainian refugees. Families who have successfully received universal credit are required to attend jobcentres in the local area, at least once a month, to be available for work. East Sussex is a rural and geographically spread area. Single mothers have been asked to attend jobcentres in Bexhill and/or Haywards Heath, some 30 or so miles from where they live, noting that the nearest available jobcentres are, in fact, in Kent. With no financial means, beginning to learn some English only gradually and with only a rural bus service, this is nearly impossible for them to do independently. This is causing much stress and anxiety, and in some cases has deterred families from seeking universal credit. I ask the Minister whether consideration could be given to staying the requirement for up to three months to allow them to gain some independence and financial collateral.

I always try to finish on a positive, and they have received free bus passes from Brighton and Hove for one month, but they have to get to Brighton in person to receive them. They also have free use of Freedom leisure centres for three months, which is a very good thing from my perspective on life.

I hope my noble friend the Minister takes this speech as constructive. Perhaps he will allow me to add names to this case study, in writing to him. I ask him to respond positively and swiftly on some of the key policy issues that I have touched on and are behind this. In doing so, I thank my noble friends and colleagues from both sides of this Committee for listening. It has been a privilege and pleasure to hear the three speakers so far. I am sad that I have not been able to match their knowledge and experience or the outstanding work they have all done in this sector.

In going to claim universal credit, they are being given help into work, but we have again heard about the difficulties around that, including difficulty getting to the jobcentre. Many of these refugees have degrees or postgraduate qualifications, yet some of their experience is that the jobcentres just want to put them into whatever job is available, including perhaps jobs on extremely low pay that nobody else wants to do, which is very difficult for them.

In addition to the concerns that other noble Lords have expressed, on 27 June CNN reported that 660 Ukrainian households had sought homelessness assistance from local authorities between 24 February and 3 June, although a quarter of local authorities have yet to provide any data. A translator working for a local authority called one single woman and said, “You have nowhere to live; they are evicting you tonight”. She turned down a place at a homeless hostel because of fears for her safety. After fleeing war, arriving in a foreign country as a woman on your own and then being offered a place in a homeless hostel is not ideal.

Although councils have access to a rematching system allowing people in situations where the relationship has broken down to be matched with another sponsoring family, charities claim that the facility came late and remains inconsistent and difficult to access. Half of those who sought homelessness assistance are now in temporary accommodation. These refugees are already traumatised and fearful. Another refugee who suffered days of bombardment and a terrifying close encounter with a group of armed Russian soldiers in her home said that her experience in the UK was worse. She is reported as saying:

“It upset me so much that I felt I was going through more stress right now, when I understood I had to pack my bags, than I did in my basement in [Ukraine].”

Can the Minister explain what support local authorities have been provided with to help those suffering such trauma? Why is no coherent rematching scheme in operation?

UK hosts were asked to commit to hosting Ukrainian refugees for only six months. What arrangements do the Government have in place for September when that initial commitment ends? Byline Times on 5 July reported concerns that there is little understanding of the trauma that families have been through or the worries about relatives left behind. What arrangements are the Government putting in place for when the £350-per-month payments to hosting families end after 12 months?

What plans do they have to take account of the increase to the cost of living, predicted to be in excess of 10%, on host families and refugees, particularly those unable to access universal credit? My understanding is that the £200 that my noble friend Lady Sheehan referred to is an initial payment that each refugee receives on arrival to tide them over and enable them to get essential items before universal credit kicks in. Are there any plans to increase that in line with inflation? Can the Minister also confirm that benefit recipients will benefit from the increase in line with inflation that is rumoured to happen later this year?

Many refugees are apparently concerned that the Government will not take responsibility if increasing numbers of Ukrainians become homeless either because a rift develops between them and their host family or because the host can no longer afford to keep them. What can the Minister say to reassure Ukrainian refugees, particularly mothers with dependent children?

Despite the Government insisting that the Homes for Ukraine scheme and family visa scheme would ensure that refugees had housing, both are leaving people struggling when arrangements break down. Many local authorities are treating Ukrainian families as homeless rather than attempting to rematch them with new hosts, leaving them in hostels and hotels, just as happened with Afghan refugees. Of the 145 failed Homes for Ukraine placements, only 20 were rematched with a new host. One refugee recently commented:

“We lost our home in Ukraine and when we came here we thought that we were safe, but actually we weren’t and we lost our home for a second time.”

The British people have shown amazing generosity in stepping up in their thousands to provide the care and sanctuary that these people, many of them families with young children, needed and deserved in such awful circumstances but the Government have failed miserably to play their part. Ministers were warned about the risk of refugees becoming homeless on the day they launched their sponsorship scheme, but they were more interested in grandstanding in television studios than in doing their jobs to protect vulnerable people. The Government must urgently set out a plan to support councils to find safe homes for these families. Currently, councils receive no data on, or funding for, people who are coming under the family visa scheme. Some of those families present as homeless once they have arrived, but we are asking that they should be all rematched with a sponsor under the Homes for Ukraine scheme. Urgent work is needed on how councils can work with government and the community, faith and voluntary sectors so that those offering their homes can be quickly matched with a family in need.

We have had some really powerful interventions, as I mentioned, none more so than the experience of the noble Baroness, Lady Sheehan, in hosting two families. We also heard from the noble Lord, Lord Moynihan, about the process issues in relation to getting universal credit.

I have a few questions of my own in relation to data collection and communication when it comes to liaising with councils and how they are adopting and approaching this issue. I want to ask the Minister about the current state of affairs, about a functioning Government and the new Secretary of State for Levelling Up. What are the plans in relation to the transition to support these vulnerable people who are facing daily issues right now—not in a few weeks, a few months, or in October? In relation to councils’ funding and training, how are they supported? It is an unprecedented situation to see them dealing with this, with people arriving in panic and in emergency situations.

The noble Baroness, Lady Sheehan, talked about the challenges of the application process. What feedback are we getting from users of the application process about how they are experiencing it? How are the Government attempting to make that process better and more efficient?

My final question is on PTSD, post-traumatic stress disorder. As we are seeing families witnessing some horrific scenes because of the conflict, how are we supporting the well-being and mental health of the refugees? I look forward to hearing from the Minister.

I will go through some of the points the noble Lord brought up; they duplicate some of the other points, so I ask noble Lords to be patient with me. I am working closely with the DfE on qualifications. It has been brought to my attention, and I know there are ways. We are having to persuade professional bodies about qualifications in Ukraine, often in areas where we really need people—for example, nurses and professional people, as the noble Lord, Lord Paddick, said—so I am not oblivious to that, but I am afraid that efforts with professional bodies are rather slower than I would like them to be.

The noble Lord made quite a few points, and generally asked me to be alert to the different gaps in the system. It would perhaps help in my response to him and to some of the other comments made if I could go through the gaps that I perceive, remembering that we are all learning as we go.

The visa issue was mentioned by a few noble Lords, and the noble Lord, Lord Paddick, was very critical of the situation in his first interventions with me. I say that not critically; it is a question of fact. It was very difficult, as was said by various noble Lords, including my noble friends Lord Moynihan and Lord Cormack, that visas were taking far too long. I have made various undertakings to bring that down; I said I hoped to bring it down to 48 hours and within 14 days. I set that myself. We are not supposed to talk about targets because they are easy to shoot down if they are not achieved, but in my mind, and publicly, it was a target.

The visa system has changed. I do not know if any of your Lordships have seen it or tried it, but we now have an app-based system for visas, called AUK2; it is an automated system that eradicates the need to go to visa centres. For example, the biometric tests can now be done on phones. As to why it did not happen before, I am not a technical person but I can say that the system was not meant for this volume of people—it just was not. In the majority of cases now, people do not have to visit visa centres. I have tested this myself—I should say I have used people to test it—and, for non-complex cases, it takes sometimes two days, but certainly two to four days. That is far more acceptable than it was. Nevertheless, we can improve that.

I include my failure, despite my best intention, to comply with my undertakings to the noble Baroness, Lady Sheehan, on interpretation. It is very difficult, but we have improved the guidance on Russia and Ukraine. I accept her points, but I can only do what I can do. If the noble Baroness feels that I have let her down, I fully accept that criticism.

I would like to go on to positive things, but will address some of the negative things mentioned by noble Lords. Again, noble Lords should not misunderstand me; I take them in a positive way, and this is how we improve. Checks were mentioned by my noble friend Lord Cormack and others. What kinds of checks do we do? Why are families put into inadequate housing? He asked me for some numbers, and the number of unsuitable housing cases that have been reported to us is 55, on the question of sponsorship, and 280 in the case of family reunion. Our checks to find that out form part of what the local authority is paid for, at £10,500 per refugee. I am sorry; I keep looking at the clock—I will be as quick as I can, but I could go on about this kind of thing for hours. We have checks and balances within that system, but it sometimes fails. However, the scale of this is quite minor.

Homelessness is a big point that was brought up by many noble Lords, including the noble Lords, Lord Khan and Lord Paddick. I am very conscious of it. The actual number of cases is now comparatively small, but significant in my working: there are approximately 600, split 400 and 200 between the sponsorship and family schemes. The whole emphasis is to keep these people away from the homelessness register. Every week, I meet with local authorities. Councillor Georgia Gould, of the same party as the noble Lord, Lord Khan, and I have a very good relationship. She is one of a group I meet to discuss precisely the problem of how we stop people getting on the homelessness list.

One way is to improve the rematching process that was mentioned by the noble Lord, Lord Paddick, and others. It is quite new. At the moment, the local authorities are doing it themselves, with our guidance, but I hope to expand that as the six months come to an end. The noble Lord, Lord Paddick, and every Member who contributed to this debate asked what happens after six months. That is very important, and a big part of it is rematching. We are at three months now but soon, at the four-month stage, we will be writing to people to say, “Thank you very much for agreeing to do this for six months. Would you like to continue?” Otherwise, we will have to do rematching, and we will make it as quick as we can.

There are other ways of dealing with the problems that particularly the noble Lord, Lord Khan, mentioned. On what we are actually doing to help local authorities, they all have problems with homelessness and everything like that. It is true to say that we cannot create properties that do not exist. I think even the noble Lord, Lord Khan, would accept that the Government’s many powers do not include those in the short term. The plan that we are working on is getting more people into the private rental sector. How do we do that? Quickly, we are looking at schemes to help them with the deposit so that they can do it and, moving on from that, with an advance of the rent, et cetera, to get them working. I am going as speedily as I can through all these different points.

Points were made about banking and were brought up again in quite a few of the contributions. I am pleased to say that a number of banks will accept Ukrainians without all the stuff they cannot do—the credit records, proof of address and all those things. Those are in the guidance provided to refugees. It is on the internet and they are given a physical, paper welcome pack. I am afraid I cannot remember what banks they are but a number of them will do this for Ukrainians.

On the question about universal credit and £200 not being enough, that is a problem and we are really trying to speed up on it. The lights are flashing but—