I beg to move,
That leave be given to bring in a Bill to establish a passenger charter for disabled land transport passengers setting out their rights, the legal obligations of transport operators, complaints procedures, passenger assistance schemes and accessibility requirements; and for connected purposes.
This week, our Paralympic heroes return from Tokyo, basking in glory and adorned with medals after a stunning fortnight of gruelling competition and thrilling battles, yet amid all the cheers that they arrive home to, many will also be greeted by the same barriers that disabled people face day in and day out. More than one in five of our constituents live with a disability—more than 14 million in total. Disabled people deserve every opportunity to live their lives to the full, but they face particular challenges simply getting around, for the purpose of work, socialising or everyday necessities.
Our public transport system is poorly integrated and can be a frustration for many of us, but far more so for disabled passengers who may take longer at interchanges, and may need help or support in embarking or disembarking or to recognise destinations. For disabled passengers, predictability is at a premium and up-to-date information is essential, as they may need to plan well in advance for even a relatively simple journey.
To provide a snapshot, here is the experience of Charles, as related to Scope, the disability equality charity. He said:
“Like many disabled people, I rely on public transport. Travelling can be a frustrating part of my day, especially as someone who has a limited amount of vision remaining. I’m the proud owner of a guide dog called Carlo. He's very excitable and eager to be outside for walks and adventures. Carlo fundamentally gives me my freedom and ability to visit new places, but without public transport, we’d both be stuck. I was brought up using public transport and try not to depend on anyone to drive me places, so I’m quite confident and independent. My biggest challenge with public transport is the amount of time involved with planning. A trip can take me double, or even triple the time to travel. Not to mention, having to leave almost an hour early in case of the usual delays or cancellation of services.”
Beyond the necessities of using public transport, for many disabled people, it is a point of pride to be able to do so, a demonstration and unlocking of their ability to lead independent lives. We should be determined to make our transport as accessible as possible. However, according to a 2019 survey of disabled people for Scope, 30% said that difficulties with public transport had reduced their independence, and as many as four in five said that they felt stressed or anxious when planning or carrying out such a journey. It is worth emphasising that the survey was pre-covid, so did not even take into account the additional fears that disabled people will have faced in travelling on public transport over the past couple of years—not least those unable to wear masks, who have often been unreasonably challenged about this.