Storm Arwen: Power Outages

To ask the Secretary of State for Business, Energy and Industrial Strategy to make a statement on the current situation regarding power outages caused by Storm Arwen.

As the House will know, the Secretary of State updated Members last week on how we are continuing to work to ensure that power is restored to people’s homes following Storm Arwen. We have provided a named contact for MPs, on request, for each network operator, which I was delighted to do personally with the right hon. Member for North Durham (Mr Jones) on Friday morning.

Storm Arwen was the worst storm in over 15 years in terms of the disruption and damage caused. Those most badly hit have been in northern England and Scotland, and some have now been without power for over a week. That has made life incredibly difficult and stressful for many residents, and I want to assure them that help is there.

On Wednesday, I visited County Durham and on Friday I visited Aberdeenshire to see first-hand some of the devastation caused by Storm Arwen, and yesterday the Secretary of State was also in the north-east of England. I thank the engineers, the emergency workers and our armed forces who are on the ground for their incredibly hard work and perseverance in challenging conditions. We have removed the compensation limit to allow customers affected to claim up to £140 per day if they are without power.

I am glad to say that 99.8% of those affected by the storm have had their power supply restored so far—but this is not good enough. It is completely unacceptable that about 1,600 of them were still in this position as of this morning, although the situation is improving each hour. The remaining areas affected are in the north-east of England, predominantly the Wear valley surrounding Eastgate, where I was on Wednesday. I have been assured by the network operators that all efforts are focused on having power restored to those households in the next days.

First, I am disappointed that the Secretary of State is not here today to address us on this very important issue.

There is something seriously wrong with Northern Powergrid—not with the engineers and individuals who are out restoring power but with the management and senior management of that company. The Secretary of State, during his visit, said that he met, as I know the Minister met, local managers, and I thank the Minister for his phone call on Friday morning. But in the past 10 days I have had constituents in Craghead, Stanley, High Handenhold, Edmondsley and parts of Chester-le-Street without power. Some have now had it restored, but Blackhouse, Edmondsley and parts of Craghead are still without.

I ask the Minister to go back to the power company, as it cannot give the assurance that he has just given to those communities: it says on its own website that there is no date yet for restoring power in parts of my constituency. Constituents have had to experience sub-zero temperatures in terrible conditions. That has been made worse by Northern Powergrid.

On the night of Friday 26 November, I understand that internally the company issued an emergency for County Durham. That was not transmitted to the local resilience forum until Wednesday 1 December, which only became apparent to the county council and other resilience forums when an enterprising council officer started plotting on a map how many homes were affected. What has made the situation worse is Northern Powergrid’s communications, which raised people’s expectations that power was coming on, so people have stayed in homes when they should not have done. Likewise, information now is still not good. I was even told last week by an employee of Northern Powergrid, “Just ignore what is on the website—it’s complete nonsense.” If they are saying that, what confidence can my constituents have in that information? The communication has been appalling and made things worse.

I thank the right hon. Gentleman for those further questions, and for his concern. It was good to have a chance to give him an in-person update on Friday morning on the situation in County Durham and particularly in relation to North Durham, and to pass on contact details for Northern Powergrid.

The Secretary of State gave a statement last Wednesday from this very Dispatch Box. He was in the north-east yesterday and is currently on an urgent call with Phil Jones, who heads up Northern Powergrid.

On the responses, I agree with the right hon. Gentleman that the communications have not been effective. I said to Phil Jones in person last Wednesday that the communications were not good enough, particularly in the first few days. I was joined by my right hon. Friend the Member for Berwick-upon-Tweed (Anne-Marie Trevelyan), who gave directly to him the frustrations she had had, including that there had been no social media response. I think those messages landed well with Northern Powergrid.

On Wednesday, I also visited the call centre at Penshaw, and I agree with the right hon. Gentleman about the incredible work being done in those call centres. I remember meeting Nicola Chipp, Dave Rose and many others who have been putting in long shifts in that call centre. For the first 48 hours, it was quite difficult to get into the call centre in the storm’s aftermath, but some incredible efforts are being put in there.

A lot of engineers have come from right across the country. When I was there on Wednesday, 200 engineers were there—there are even more today—ensuring that those last properties get reconnected. In terms of reconnection by tomorrow, that is the assurance given by Northern Powergrid. Hundreds of generators have been deployed in the area. Finally, on the independent assessment, what the Department for Business, Energy and Industrial Strategy and Ofgem do after these events is conduct an independent assessment and a lessons learned process, which is exactly what we did following Storm Desmond seven years ago.

I congratulate the right hon. Member for North Durham (Mr Jones) on securing this urgent question, and I thank the Minister and the Secretary of State for visiting my constituency over the past week. There are some real issues here about the relationship between energy companies and the local resilience forums. The Civil Contingencies Act 2004 and its associated regulations in 2005 set out the guidance for how energy providers should engage with local resilience forums, but we need to know from Ministers what assessment they have made of the communications from Northern Powergrid. Does the law need strengthening if it is not passing information over quickly enough?

To make another quick point, we welcome the Ofgem review, which should be a helpful step in the right direction, the fact that the £700 cap has been removed and the doubling of the daily allowance for my constituents. However, many of them in the run-up to Christmas will have spent a huge amount of their own cash on going into hotels or other accommodation and on extra food. Will the Minister put the Government’s shoulder to the wheel to ensure that Northern Powergrid gets that compensation to my constituents as quickly as possible? The run-up to Christmas is an especially expensive time of year for people, and they need to have that money.

I commend my hon. Friend, with whom I spoke on Tuesday and Wednesday. It was a pleasure to visit his constituency. At Ireshopeburn, I saw the generator being connected to the community centre by engineers from across the UK, including from UK Power Networks in south-east England. I saw the relief centre at St John’s Chapel and I was in Eastgate, so I saw things first hand in his constituency.

To answer my hon. Friend’s question about our assessment of the comms, I have already mentioned that the comms from Northern Powergrid were not good enough in those first days. I am sure that that will be part of the review process that the Government will do with Ofgem as part of the response to all these storm events. On Northern Powergrid, we put the experience of many Members of the House and their constituents in those first few days firmly to Mr Jones, and I think that that message landed.

I thank the engineers, the Army, the emergency services and, most of all, local people in affected areas for their heroic response to the crisis. It is totally contemptuous for the Business Secretary to be available for a photo opportunity yesterday but not to be available today to come to the House to account for the Government’s performance. That simply adds insult to injury for communities in the north of England that have been badly let down by the power networks and by central Government in their crisis response and oversight of the system.

I will ask the Minister some questions. Some 10 days into the crisis, why has the Government’s emergency committee Cobra still not met to co-ordinate the response? Over the weekend, a local Conservative councillor in Durham said:

“if this happened in London…or in the south-east, everything would have got thrown at it.”

Are people in the north not entitled to think that he is right and that they have been treated as second-class citizens? Why did it take a week for the Army to be called in when Members on both sides of the House were calling for that at the start of last week? Why are thousands still without power when the Secretary of State told us last Wednesday in the House that people would be reconnected by Friday? Will the Minister now apologise to communities in the north for the Government’s performance?

The Minister said today, as the Secretary of State said yesterday, that he wants to learn lessons, but we have been here before. After the 2013 storms, multiple reports were produced—I have them here for him—that identified problems of communication, the vulnerability of the network and the complacency of the companies. After that event, during which 16,000 people were cut off for 48 hours, customers were told that they could expect to see “significant improvement”. This time, however, the performance has been far worse. Is not the only conclusion that the Government have been asleep at the wheel not just in the last 10 days but for the best part of a decade?

Let me deal with each point in turn. It would not be fair to say that yesterday was a photo opportunity. The Secretary of State visited the armed forces, engineers, local residents, the relief centres and so on. It was most definitely not a photo opportunity, but an opportunity, as I discovered in County Durham on Wednesday and in Aberdeenshire on Friday, to thank those who had responded. Engineers had come from Northern Ireland and the Isle of Man to assist and we felt that it was right to go and thank them for their efforts. The Secretary of State is on a call at the moment with the Prime Minister and the head of Northern Powergrid.

On the response, the point here is that the mutual aid system is in place between the distribution network operators. The right hon. Member will know from his time as Secretary of State the importance of the mutual aid system—the NEWSAC, or North East South West Area Consortium, system—whereby different companies across the United Kingdom provide help to each other when a storm comes in. That is why engineers can be deployed right the way across the country. That is the most effective thing, because restoring power involves quite dangerous, health and safety-intensive work to restore overhead power cables, and those are the people one needs to be able to do the job.

The right hon. Member says it took a week to bring in the Army, but it is for the local resilience forum to say what the needs are locally. As soon as the local resilience forum in Aberdeenshire and that in Durham gave us the call, the Army was deployed very quickly indeed. He talks about investment, and I mentioned earlier that £60 billion has been invested in the network over the last eight years.

I learned at first hand on Wednesday in County Durham and on Friday in Aberdeenshire about the particular nature of this storm. There was the unusual wind speed and the fact that, rather than the prevailing south-westerly winds, the wind came in from the north-east, which makes a big difference for the power network. There was also the nature of the icing and the accumulation of icing on cables, which was a particular part of the storm. One of the engineers I spoke to in Durham on Wednesday described how he had experienced this particular set of circumstances only once before in his 35-year career in the industry.

I thank my right hon. Friend for his visit to Aberdeenshire on Friday, particularly to probably one of the hardest places to get to—I am not saying that Banff and Buchan is a hard place to get to—when we went to visit the engineers on the ground in a wooded area just outside the village of Methlick in my constituency. I think they really appreciated the visit from my right hon. Friend, and we certainly appreciated the work that they have put in.

I associate myself with my right hon. Friend’s remarks in his opening statement thanking those engineers as well as the resilience partnerships and emergency services. Will he join me in also thanking the local communities, individuals and community groups that have come out in force and shown community spirit, as they have done throughout the covid pandemic as well?

On the communications issue that a number of hon. and right hon. Members have raised, can I urge my right hon. Friend to make sure that the review that has been announced by Ofgem will look not only at the lessons learned and what went wrong with communications during this storm, but at what we can do in future to reach out to those who have become overly dependent on social media and handheld devices, and how we can go back to how we managed to communicate, say, 20 years ago?

I thank my hon. Friend for that, and it was invaluable to have his assistance on Friday when visiting his community in Banff and Buchan. I met the SSE engineers at Methlick, and this is also a good occasion to thank in particular Mike Coull from the Little Kitchen, who has been working flat out to provide free fish and chips to the community affected in Methlick. I thank my hon. Friend for everything that he has done to keep his constituents posted and to make sure he fulfils his role here in the House, scrutinising the UK Government.

It was also a pleasure in particular to meet in Aberdeenshire those who had come from across the UK to assist. I was talking to one of the engineers who had come up from Liverpool, and there was a genuine professional satisfaction in coming from right the way across the country to help people in their time of need. I saw that from right across the UK, and I think people were very thankful for that. I also join with my hon. Friend in thanking the local communities.

On the review, of course people have become more dependent on electricity. Generally, that can be a good thing for us, particularly with electric vehicles and electricity as a source of power, but we also need to recognise that greater dependence means a greater responsibility, which I am sure will be part of the joint BEIS-Ofgem review coming up.

I, too, pay tribute to the fortitude of those who have been affected and the fantastic community support that has been provided, as well as to the workers doing the work and challenging the elements. However, the reality is that it is completely unacceptable for people to be without power for 10 days, and it is unacceptable for the Minister to stand here and say it is unacceptable—and that communications are unacceptable—without telling us what he is doing to sort out these unacceptable conditions.

With so many faults—way more than were predicted by modelling—what discussions have the Government had about whether the modelling is robust enough? What assessment are they making of the robustness of the network itself, of the recovery plans, and—we knew the storm was coming—of whether people understood the effects of the storm and other factors, such as trees being felled by the wind?

Customers and Parliament were given dates for when electricity would be restored, but those have proven to be wrong, so what assessment have the Government made of how the electricity companies have undertaken that work? It is quite clear that they did not have a grip of the situation. Was all the technology deployed that could have been deployed, such as drones and other remote working devices? Was sufficient tree-clearing equipment and labour deployed in the aftermath?

The Minister spoke about the mutual aid, but that clearly has not been sufficient to resolve the situation. It is quite clear that the Army should have been deployed more quickly. Why did the Government not offer the use of the Army? What compensation will be provided to customers, particularly hospitality business, and how will lessons learned be conveyed to Parliament? The Minister spoke about lessons learned from Storm Desmond. Why were those lessons not sufficient?

As I mentioned, I spent Friday in Aberdeenshire seeing the situation on the ground. I was joined by Chris Burchell, the managing director of SSE, and I put him on the spot about his communications. I think they were better in the first few days than those of Northern Powergrid, but it has been a difficult time for everyone concerned.

On the calling out of the Army, the hon. Gentleman will know that that is a role for the local resilience forum, the Grampian local resilience partnership. On Friday I also met Jim Savege, the chief executive of Aberdeenshire Council, who I think chairs or leads the local resilience partnership. He was very satisfied, I think, with the response of the Army and others. I met the 3 Scots when I was in Aberdeenshire; I understand that 45 Commando and the 39 Engineer Regiment have also been deployed. I am sure the hon. Gentleman will join me in thanking them for the work they have been putting in to help the community.

In terms of assistance—the NEWSAC scheme and the ability to deploy engineers from right across the United Kingdom—the hon. Gentleman may wish to reflect on the message from the industry about the importance of the UK response in being able to deploy people. A lot of engineers were deployed in Scotland; 630 were deployed from elsewhere in the UK. These are highly qualified, highly capable, very technical people. Two hundred and eighty-five of them came from the rest of the UK to Scotland, and 400 are currently in the north-east of England. I particularly want to minute my thanks for the efforts they have put in right across this United Kingdom.

I thank the right hon. Member for North Durham (Mr Jones) for securing the urgent question, and I thank Ministers for their extensive engagement over this horrendous crisis.

I associate myself with the concerns raised by my County Durham colleagues—not least the shock that I think we all felt at learning in a meeting with Durham County Council on Friday that the communications from Northern Powergrid had meant that the response from the local resilience forum was slowed by about five days. That meant we could not get boots on the ground or house-to-house support for the people who needed it. Five days wasted—that is an absolute disgrace. We really need to ensure that we hold Northern Powergrid’s heels to the flame for that one.

I reiterate what my hon. Friend the Member for North West Durham (Mr Holden) said about ensuring that compensation will be paid before Christmas. It is a difficult time financially for so many, so if Ministers could add pressure on Northern Powergrid on that point, I know that it would be much appreciated by all those who have been affected.

I have two quick questions. First, what preparations are the Government undertaking, in conjunction with local resilience forums, for Storm Barra, which is going to hit over the next few days? Secondly, on the BEIS and Ofgem review, will the Minister expand a bit on what the consultation will look into, in terms of the infrastructure and its resilience? Will he also say whether the review will look into emergency provision to ensure that enough support—things such as emergency generators—is available to those who are hit in these horrible crises?

I thank my hon. Friend for her engagement with me and the Secretary of State on behalf of her constituents, and in particular for making meetings at relatively short notice. I agree that communications from Northern Powergrid were simply not good enough. I have reflected on that and we put that across strongly to Phil Jones.

On when compensation will be paid out, as I understand it, most is paid automatically, but it does take some time to process. I am told that it may take up to three months. I hope that it can be quicker, and I am sure that we can put that view across to the company.

It is not my job to be a weather forecaster, but we expect Storm Barra to hit the island of Ireland in particular. On preparations, an established process is in place whereby the NEWSAC committee would assess the likely landfall of the storm in the UK and start making preparations, often in conjunction with Ireland. I should also minute that engineers from the Republic of Ireland were in the UK helping out last week.

On reviews and resilience, previous reviews have of course led to important reforms. The 105 telephone number was created as a result of a previous review, as indeed was the NEWSAC network of mutual aid throughout the United Kingdom. Such reviews are strongly empowered, and while I would not want to prejudge what a review would look at, two things that I would expect it to look at carefully are communications and the resilience of the network in particular places.

I have to say that I am absolutely astonished that the Minister just gave an assurance that help is there, but went on to say that compensation will be available within three months. People in constituencies like mine, people in the north and people in Scotland—people who have been devastated by Storm Arwen—cannot wait three months. Let us be honest: it is an insult to the people who have been badly affected. Will the Minister look at ways and means of channelling much more financial support into badly affected constituencies so that the people at the bottom who have been devastated by this can receive compensation, not just for power cuts but for devastation to property, loss of property and so on?

I thank the hon. Member for that contribution. I understand the passion that he feels, but a lot has been done on the ground. I saw for myself the provision of accommodation by hotels, inns, pubs and so on, as well as the provision of food and hot meals—everything from a cup of tea in a community hall. There has been a huge community response right across the affected regions. We have also worked closely with the British Red Cross in providing relief to people on the ground.

It is completely unacceptable that some people are still without power. I think that 99.8% of people have now been reconnected, but it is an unacceptable time for the 1,000 or more people who are still not reconnected. The Secretary of State, the Prime Minister and I have all said that. We obviously need to learn the lessons, and an established process is in place for that. I have already pointed out how previous such storms have led to really strong improvements to the system, and I would also expect that to be the case this time.

I am sure that my right hon. Friend will agree that it is quite rich to hear criticism from Scottish National party Members after it took the Scottish First Minister four days to even comment on the fact there was an issue in the north-east of Scotland, given that the power went off. I join him and my hon. Friend the Member for Banff and Buchan (David Duguid) in thanking the workers from Aberdeenshire Council, the emergency services, the armed forces and, of course, the Scottish and Southern Electricity Networks engineers who did a power of work to restore electricity to north-eastern Scotland.

Although a lot has been said about the resilience of the energy network and a review of that, will the Minister join me in looking into a review of the communications network? Part of the problem last week seemed to be that whether someone was able to report faults or was offline in their area depended on which mobile network they were on, so I ask for his support in calling for a review from Ofcom of the mobile communications network.

I thank my hon. Friend for his invaluable assistance on Friday in Aberdeenshire. I do not think he and I will ever forget meeting the engineers who had been working up to 17-hour shifts just outside of Kemnay. They had been at that all week, including with help from right across the UK. My hon. Friend makes a very good point about the communications network. We have become more dependent on electricity and networks. I am sure that that will be part of the review to see what lessons might be learned and whether there can be other ways to approach the communications problem in future.