Social Security Benefits: Claimant Deaths

Motion made, and Question proposed, That this House do now adjourn.—(Michael Tomlinson.)

Thank you, Madam Deputy Speaker, for granting an Adjournment debate on such an important issue.

The first duty of any Government is to keep its citizens safe, particularly the most vulnerable among us. This evening, I want to discuss the deaths of vulnerable social security claimants since 2014. That those deaths have been linked to the actions of the Department for Work and Pensions is a matter of grave concern. It shows abject failure on the part of not only the Department, but the Government. Ministers set policy and the Department implements it, so both are culpable. However, this is not just about what policies are implemented but about how they are delivered, and that relates to the culture in the Department. [Interruption.]

Order. May we have a little bit of quiet? We cannot hear what the hon. Lady is saying.

Thank you, Madam Deputy Speaker. I shall speak up.

As I was saying, the leadership determines the culture in an organisation. In a Department, that culture is determined by Ministers. It is a question not just of the policies and their implementation, but of the tone and culture that are related to their delivery.

We know that the Government’s health assessment process and sanctions regime leave sick and disabled people in fear and dread as they wait for the inevitable envelope to drop on their doormat inviting them to participate in a work capability assessment or a personal independence payment assessment, or possibly both. More than three quarters of claimants who appeal against assessment decisions telling them that they are fit for work have those decisions overturned, and that is because these are poorly people. We also know that in 2013 the death rates among people on incapacity benefit or employment and support allowance were 4.3 times higher than those in the general population, an increase from 3.6 times higher in 2003. That showed the level of sickness and ill health in that group of people.

Peer-reviewed research published in the Journal of Epidemiology and Community Health estimated that, between 2010 and 2013, work capability assessments were independently associated with an additional 590 suicides, 280,000 cases of self-reported mental health problems, and 725,000 antidepressant scripts. Not only are those assessments not fit for purpose; they are actually doing harm.

I congratulate the hon. Lady on her assiduity. She has made a name for herself in the House not only on behalf of her constituents, but on behalf of everyone affected by this issue. Does she agree that, in this day and age, for anyone to die in stress while awaiting rightful help and aid from the Government should be deemed nothing short of obscene and disgraceful, that the shame of it has an impact on every person who takes a seat in this place, and that what we need is an urgent change in the present system?

I could not agree more with the hon. Gentleman. He is absolutely right. This shames us all. These are the most vulnerable in our society, and, as I shall go on to show, evidence is revealing that policies driven by the Government are having this impact.

Over the last 10 years, five reviews of the work capability assessment have repeatedly raised issues relating to the assessment process, from the loss of medical records to blatant lies in assessment reports. Nearly 3,500 individuals shared their experiences for the purpose of the Work and Pensions Committee’s 2018 reports on ESA and PIP assessments, which was an unprecedented public response to a departmental Select Committee inquiry. Tonight, however, I want to raise a number of cases which have been in the public domain, and in which the Department’s processes to safeguard vulnerable claimants have been an abject failure.

On 23 January this year, Disability News Service brought to public attention the death of Errol Graham in 2018. Weighing just 4½ stone, Errol’s body was found eight months after his employment and support allowance had been stopped. He was 57 years old. His social security support was cut off in October 2017, just weeks after he failed to attend an appointment for a DWP fit-for-work assessment. He had been on incapacity benefit since 2003, after his father—whom he had cared for—died. He was reassessed as unfit for work in 2013, and was on ESA when the DWP called him for a retest in 2017, as, according to a letter from the Department,

“the claimed level of disability was unclear”.

The inquest heard that it was standard DWP procedure to stop the benefits of a claimant marked on the system as vulnerable after two failed safeguarding visits. It made two visits, on 16 and 17 October. Errol’s ESA payment, due on 17 October, was stopped on the same day. There was no formal requirement for DWP staff to seek more information about Errol’s health—for example, from his GP—or about how he was functioning before ceasing his benefits, and the inquest heard that they had not done so.

I congratulate my hon. Friend on securing this important debate. It is now more than 18 months since Errol Graham starved to death and more than eight months since the inquest into his death. At that inquest, the coroner asked for robust policy and guidance for DWP staff to prevent future deaths, yet the Department’s serious case panel is not even expected to consider the systemic issue identified in Errol’s case until next month. Does my hon. Friend agree that this inaction makes it hard to believe the Secretary of State when she tells me that the Department took Errol’s tragic death very seriously?

I totally agree with my hon. Friend. I shall go on to show that this has been going on for years now, and that nobody has responded. Systematic errors are coming out in repeated coroners’ reports and other reports, yet there is still no action.

I commend the determined way in which my hon. Friend has pursued this issue consistently over a long time. She has talked about the coroners getting in touch with the Department. Does she share my concern that, as was shown in the National Audit Office’s recent report, there is no systematic way at the moment of compiling what coroners say about suicides and other cases that they report to the Department on?

My right hon. Friend hits the nail on the head. There are systemic failures within the Department and they have to be addressed. This is just not good enough.

Jodey Whiting, who was from Stockton, died on 21 February 2017. She was a vulnerable woman with multiple physical and mental health illnesses, which left her housebound and requiring 23 tablets a day. That meant that she was entirely reliant on social security support. In late 2016, the DWP began to reassess Jodey’s entitlement to ESA. Jodey requested a home visit as she rarely left the house due to her health, and she had made it clear in her reply that she had

“suicidal thoughts a lot of the time and could not cope with work or looking for work”.

Despite this, the DWP decided that Jodey should attend a work capability assessment in January 2017. Unfortunately, Jodey missed that appointment and, on 6 February, the DWP decided to stop the fortnightly ESA payments that Jodey relied on. She was immensely distressed to learn that her last payment would be made on 17 February. With the help of her family, Jodey wrote to the DWP to explain the severity of her health conditions and to ask the Department to reconsider the decision to terminate her ESA, but that did not happen until after her death. She also received letters informing her that her housing benefit and council tax benefit would be stopped because they are linked to ESA. She told her mum, Joy, “Mam, I can’t walk out of the house, I can’t breathe, how am I going to work?” Jodey took her own life just three days after her last ESA payment on 21 February.

The Independent Case Examiner concluded that the DWP was guilty of “multiple” and “significant” failings in handling Jodey Whiting’s case and found that the DWP failed to follow its own safeguarding rules five times in the weeks leading up to the suicide. In addition, a report by psychiatrist Dr Trevor Turner says that Jodey Whiting’s mental state was likely to have been “substantially affected” by the DWP’s decision to remove her out-of-work benefits for missing a work capability assessment that she did not know about. The case is now the subject of an appeal to the Attorney General for a new inquest, and I know from speaking to Jodey’s family today that they are desperate to know when they may hear from the Attorney General.

The hon. Lady is referring to a number of names. When someone comes to my office or to the office of another MP talking about anxiety, depression or suicide, we always say to ourselves, “These people need help.” Is it not time for the Government to instruct office staff that action must be taken when they hear someone threatening suicide or meet someone who has tried to commit suicide?

Absolutely. I thank the hon. Gentleman.

This is unforgivable. These are people’s family members and we are failing them. We must not let this continue.

My hon. Friend will probably have seen, as I did, the comment in the recent National Audit Office report on suicides that internal process reviews, which are perhaps not carried out as frequently as they should be, are often carried out when a claimant takes their own life, but the Department does not know whether the lessons from those reviews are implemented. Does that not point to another dramatic change that is required here?

My right hon. Friend is spot on. There are so many learning points that we should have already picked up on, and I will go through them in a minute.

I will finish the list if I can. Shaun Pilkington died in January 2014, and Terry McGarvey died in February 2014. This is not an exhaustive list, but it shames us all. This inaction shames the Government. I have raised this so many times over the past five years, and there has been no change whatsoever.

For years now, there have been warnings that the Department’s safeguarding policies are not working. In 2014-15, as a member of the Select Committee on Work and Pensions, I asked for an inquiry on sanctions policy. From this inquiry, the Committee recommended:

“DWP should seek to establish a body modelled on the Independent Police Complaints Commission, to conduct reviews, at the request of relatives, or automatically where no living relative remains, in all instances where an individual on an out-of-work working-age benefit dies whilst in receipt of that benefit. Such a model, operated within the purview of the Parliamentary and Health Service Ombudsman, should ensure that the role of all publicly-funded agencies involved in the provision of services or benefits to the individual is scrutinised, so that a learning document can be produced setting out how policy, and the service delivery pathway, can be improved at every stage.”

In their formal response—[Interruption.] Would the Minister like to intervene? I believe there is something he finds amusing about this.

No, there is not.

Okay. I just saw a bit of a smirk.

It was not.