Service Complaints Ombudsman: Annual Report 2018

I am pleased to lay before Parliament today the service complaints ombudsman’s annual report for 2018 on the fairness, effectiveness and efficiency of the service complaints system.

This report is published by Nicola Williams and covers the third year of operation of the reformed service complaints system and the work of her office in 2018.

The findings of the report and the new recommendations made will now be fully considered by the Ministry of Defence, and a formal response to the ombudsman will follow once that work is complete.

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