Service Complaints Ombudsman 2020 Annual Report on Service Complaints System

I am pleased to lay before Parliament today the service complaints ombudsman’s annual report for 2020 on the fairness, effectiveness and efficiency of the service complaints system.

This report is published by Mariette Hughes—her first as Ombudsman—and covers the fifth year of operation of the reformed service complaints system and the work of her office in 2020.

The findings of the report will now be considered fully by the Ministry of Defence, and a formal response to the ombudsman will follow once that work is complete.

[HCWS60]