My hon. Friend is absolutely right. I was quite prepared to be pragmatic about this issue if the reality was that the staff member would be able to help for the exact same number of hours, but that is simply not the case.
Another issue raised by my constituents was safety and security. They said that they were very concerned about solo and elderly travellers, and people travelling late into the evening. Recently, I picked up a family member a couple of times who had been away to do a course and was using the train service to do that. I would not like to think that at 8 o’clock on a winter’s night there would be no member of staff at the station.
On its website, TransPennine Express stated:
“This more modern approach to customer service will mean the traditional ticket office is no longer required as our staff will be able to help customers purchase tickets on the concourse”.
In its impact assessment specifically for Scunthorpe, it said that
“customers will experience a more visible staff presence at stations”.
I struggle to understand how that can be the case when the staff will be there for only half the amount of time they are there at the moment. To me, that just sounds like nonsense. They are warm words from TransPennine Express, but you have to get up a little earlier in the morning to sneak something like that past the residents of Scunthorpe.
Scunthorpe ticket office is not unused: nearly 32,000 tickets were sold there last year, and an awful lot of residents rely on its services to buy their train tickets. I know that the decision has been taken by the current TransPennine Express management, but the Government are not fully removed from influence over it. I feel that it is my duty as a constituency MP to represent my constituents’ views on this matter, and push the Government to ensure that ticket offices remain open. Closure would undermine the efforts that the Government have made to improve customer service on our railways. This comes after a period when we have received a substandard level of service in Scunthorpe. Closing the ticket office would be an obvious backward step.
I hope that the Minister has taken on board the views of my constituents, and will do all that he can to ensure that we keep ticket offices open. I thank the staff who work at Scunthorpe ticket office. This must be a very worrying and difficult time for them. They do a fantastic job, and my complaints are no reflection on them. They do a wonderful job, and I express my sympathies to them at this time.