Santander Closures and Local Communities

I beg to move,

That this House has considered the effect of Santander branch closures on local communities.

It is a pleasure to see you in the Chair, Mr Davies. I thank the Backbench Business Committee for providing time for the debate and express my sincere gratitude to the hon. Members for North Tyneside (Mary Glindon), for Angus (Kirstene Hair) and for Barrow and Furness (John Woodcock) and to my hon. Friend the Member for Central Ayrshire (Dr Whitford), who all joined me as co-sponsors of the application. Like many other hon. Members, they face the closure of Santander branches in their constituencies. It is a testament to the widespread anger in the House that we have come together on a cross-party basis to campaign against those closures.

I thank my hon. Friend for giving way so early in his speech, and I am delighted that he has secured the debate. He mentioned the anger, and I want to emphasise that the anger in my constituency has been exponentially increased. When Santander closed its Linlithgow branch last year, it encouraged customers to move to Bathgate—the very branch it is closing this year. That is farcical, and a true betrayal of elderly pensioners, who are less likely to use online banking.

Absolutely. My hon. Friend makes a powerful point. Many of us share the concern that the present round of closures may not be the last, and he makes the point eloquently.

I acknowledge the fact that senior Santander staff have joined us in the Public Gallery today, and I hope they will take to heart the serious concerns we express on our constituents’ behalf. I should also declare an interest because not only is the Parkhead branch in my constituency earmarked for closure, but I am a Santander customer and it is my local branch.

I am sure there will be some interventions, and I shall be happy to accommodate them to allow colleagues to put their concerns on record. My speech covers four main areas. First, I am concerned for the almost 1,300 Santander staff whose branches are due to be closed, and who face a deeply uncertain future. Secondly, I shall consider the local impact the proposals will have in the east end of Glasgow, where the branch at Parkhead Forge is due to close. Thirdly, I shall address some of the issues about reliance on the post office network. Fourthly, I shall focus on access to cash. Finally, I shall seek support from the Minister in making direct representations to the bank.

As I mentioned, when the closures were announced, my immediate concern was for the almost 1,300 Santander staff in the 140 branches in these islands. I know from speaking to staff at the branch at Parkhead Forge that the announcement on 23 January came as something of a bolt from the blue. When I met Santander executives the following week, I was disappointed to learn that although about a third of the staff may be redeployed, a deeply uncertain future remains for the other two thirds. Given that there are almost 6,000 fewer bank branches and building societies in the UK compared with 2010, those staff cannot exactly just move their skills to another local bank. That is obviously a key problem. Other banks have abandoned high streets and shopping centres, closing thousands of branches and abandoning the customers who stood by them during the financial crash. Abandonment is exactly what Santander proposes in the east end of Glasgow.

The hon. Gentleman makes a good point about the insensitivity of the one-size-fits-all letter that everyone was sent. We are losing two branches in my seat—not only in Acton High Street, which recently lost NatWest and HSBC, but in west Ealing, where we have lost Halifax and Lloyds. Our streets are being turned into ghost towns. The recommendation in Acton was to go to the post office. That has closed too. Where are people meant to go?

Absolutely. The hon. Lady makes a powerful point. I intend to come on to the recommendation that people go to the post office, because the argument is weak and does not stand up to scrutiny. She is right to point out the mass exodus of banks from high streets. Banks are a major part of the local economy, and it does not do them any good if they abandon the high street.

The closure of the branch in Helensburgh in my constituency means that the nearest Santander branch will be 25 miles away in the west end of Glasgow. I have serious concerns about the so-called impact assessment, which has been carried out only after the announcement. Does my hon. Friend share my fear that it will be little more than an exercise in justifying a decision that has already been made?

Absolutely. My hon. Friend does a power of work in his capacity as chair of the all-party group on rural poverty. He speaks powerfully about the impact the closure will have in his rural constituency. In my constituency, customers are not quite being asked to go 25 miles, but the point is well made, and I hope the Minister has taken it on board.

As I outlined in my Adjournment debate on this very subject last week, the impact on rural Lanark will be devastating for the local economy and the high street. Does my hon. Friend agree that banks should do more to consider the economic impact?

Absolutely. That is one reason why I am delighted to see the hon. Member for Ceredigion (Ben Lake) here for the debate. His private Member’s Bill looks specifically at the impact of such closures, particularly on rural communities. My hon. Friend’s point is well made.

The hon. Gentleman is being extraordinarily generous in taking interventions. Does he agree that if local impact assessments are done, they are ignored, and not just by Santander? Banks want to force people into online banking, and the real threat of that is that they will move towards allowing algorithms, not human beings, to take decisions. It is not just the high street that goes, but the personal interaction and the ability to appeal to a human being if things go wrong.

Absolutely. That fits nicely with the next point I want to make, which is about impact assessments. The bank concedes that only half of the customers who use the Parkhead branch use online, mobile or telephone banking services. The data concerning digital exclusion in the east end is widely available, so it beggars belief that Santander has overlooked it and still plans to pull down the shutters on a branch that serves some of the most vulnerable and isolated people in the country.

I want to turn now to the issue of reliance on the post office network to deliver banking services. Having asked the Minister about it during Treasury questions a couple of weeks ago, I can almost anticipate his response: that Santander customers can just do their banking at the post office. I think my hon. Friend the Member for Lanark and Hamilton East (Angela Crawley) felt frustration about that during her Adjournment debate last week.

I have a background in the Post Office. All we see is closure after closure, and now that WHSmith—the worst retailer on the high street—is taking the contract, it could also close post offices. The excuse given by the banks—that if they close down, people can use the post office—needs to be looked at seriously.

Absolutely. The hon. Gentleman, my constituency neighbour, hits the nail on the head. There are flaws in the argument that the post office network can just replace local banking services.

My hon. Friend is making a great speech. The branch on Renfrew High Street in my constituency is also earmarked for closure, and Santander suggested that customers use the post office network or the branch in Paisley. However, as many people will know, given the representations we have made, the fees the banking industry and Post Office Ltd pay postmasters to carry out this function are ridiculously low and unsustainable. The contracts are currently being renegotiated with the banks. Does my hon. Friend agree that the banks need to step up to the mark and pay post offices fairly for carrying out their banking functions?

That is an excellent point, and one I intend to come on to later. My hon. Friend has been a doughty campaigner on this issue, not only in terms of post offices, but in fighting a good campaign against the Royal Bank of Scotland closures in Renfrew, and we should pay tribute to that.

My hon. Friend is being incredibly generous in giving way. Before we move on from the role of the Post Office, I would like to share some information I received this morning. In a letter to me on 24 January, Santander assured me that it was working closely with post offices near closing branches to keep them informed and supported. This morning, the Post Office wrote to me saying that, due to commercial sensitivities, Santander does not share customer numbers with it, and therefore that it

“is exceptionally difficult to model the impact…on any given branch without having information on numbers and amount of cash withdrawals”.

Does my hon. Friend share my concerns about the veracity of an impact assessment that encourages customers to use the Post Office’s services, when Santander does not even share basic information with it?

Herein lies the issue that hon. Members on both sides of the House want to raise today. The Government’s line so far has been, “Oh, well, it’s fine—we’ll just shunt this issue on to the Post Office.” I am grateful that a number of hon. Members are homing in on the question of the Post Office, because that is the key weakness in Santander’s argument. First, there is a capacity issue because, given the rate at which banks are closing, we are expecting post offices to adapt to a significantly higher number of counter transactions within the same constraints as previously.

I am sorry to interrupt the hon. Gentleman yet again. I completely understand why the focus of this debate is on Santander, but from the point of view of the Government’s response, is Santander not taking the hit for a whole range of other brands that have been gradually leaving the high street over the past few years? Santander is almost the last man standing, so it is getting more adverse attention than it perhaps deserves. The blame the hon. Gentleman rightly attributes should be spread across all major banking brands and not just attached to this one.