Rural Mobile Connectivity

I beg to move,

That this House calls on the Government and service providers to help improve mobile connectivity in rural areas.

I start by thanking the Backbench Business Committee for granting time to hold this vital debate and for granting us a second opportunity to do so, as the debate had to be postponed earlier this year because of overrunning Government business. I declare my interest as chair of the all-party parliamentary group on digital communities.

As MP and resident of one of the most rural constituencies in England, I know from first-hand experience how frustrating it is to try to call the office or family members from a mobile phone. Whether at home, travelling around by car, out in the countryside or—more rarely, I have to say—travelling by train or bus, there is always a significant chance that we will not be able to make a phone call or connect to the internet.

This has a very real impact on my constituents’ lives. Stories of people being forced to sit in the loft or stand in the one spot in the garden with signal, regardless of the weather, would sometimes verge on comical if they were not so serious. For constituents waiting for their GP to call or for their disabled daughter to say they have made it to work okay, or for constituents in their 90s who have been left without power or heating, this situation is not funny at all. In the words of Terence, a disabled 80-year-old veteran:

“What is really annoying is that I am paying the same amount for my unreliable mobile service that someone in an area with good mobile signal pays.”

This week, I asked people to share their mobile signal experience with a single Facebook post. Within a day, 400 people had commented to share how awful it is in their area; whether they were in St Martins or Selattyn, in Welshampton or Woore, it was the same incredibly frustrating story. As one constituent said:

“Finding 4G is like striking gold.”

It is not just North Shropshire where reliable signal is such a rare commodity; it is the same in rural areas up and down the country. Elderly residents in sheltered accommodation are forced into digital isolation, out of contact with their families. Others have forked out for the privilege of playing provider bingo. As another constituent told me:

“Our adult daughter has a disability and learning issues, so having a good signal is imperative to us. Because of this, all three of us are on different networks (EE, O2 and Vodafone) so that we can ‘work the system’ and find the best signal available, at additional cost to us.”

That might have been acceptable 20 years ago, when mobile phones were a novel piece of technology and people could rely on letters and landlines, but in 2026, when landlines have been switched to digital and Royal Mail reaches the house once a week or even once a fortnight, it is simply not good enough. Mobile phones are an essential part of daily life, yet huge swathes of the country are being forced to cope with a substandard service. People have to put up with not just awful coverage but being gaslighted by companies telling them that their signal is just fine.

One of the biggest issues that comes up time and again, in my work as both MP for North Shropshire and chair of the all-party parliamentary group on digital communities, is the mapping data provided by the industry to Ofcom, which is often false. In July, the River Severn Partnership advanced wireless innovation region, which is funded by the Department for Science, Innovation and Technology, conducted the UK’s largest independent survey of mobile coverage in partnership with Streetwave, supported by over 30 councils through the use of their bin lorry routes. The report confirmed a significant difference between Ofcom’s view of mobile network capability and the real-world experience endured by those of us in rural areas.

Ofcom stated that 1.45% of geographical areas were considered areas without “good” voice capability from at least one of the four network operators, while the River Severn Partnership showed that it was 15.33% of postcodes. That is a huge difference.

I am grateful to the hon. Lady, a fellow Shropshire MP, for giving way. Part of my constituency used to be her constituency, and she will know that there are lots of small rural businesses that rely on connectivity, not just broadband but cellular connectivity and being able to take and make telephone calls. Will the hon. Lady join me in calling on the Minister—as I previously have done—to ensure that Ofcom requires greater transparency and integrity in the data that the mobile companies are providing to all our constituents and, more importantly, that Ofcom is more robust and takes action when it thinks that the data is not as accurate as it could be?

The right hon. Gentleman, my constituency neighbour, makes an extremely good point. The quality of the data is critical. One of the recommendations of the APPG is exactly that: to ensure that data is reliable and that Ofcom can challenge it where they know that it is inadequate.

There is a huge difference in which areas are considered to be without “good” voice capability. Ofcom disputes Streetwave’s findings because of the methodology that it used, but the experience of those of us who live in rural areas suggests that it is Ofcom that is wrong. It is no good telling people that their service is good when their own phone is telling them that it not. Unless Ofcom establishes clear requirements to define the quality of service that networks must deliver, how can we ensure real regulatory accountability?

Put simply, Ofcom and the Government must do more. I welcome the Government’s recognition of the need to improve coverage reporting in the statement of strategic priorities that it published yesterday, but at the moment we do not have the information that we need.

I do not know about you, Madam Deputy Speaker, but I think people in rural areas are sick to death of being told to believe that they have never had it so good, discounting their own daily experience. Last year, Ofcom increased the accuracy of its mapping data by zoning in on smaller areas. However, if network operators do not have accurate data about the areas that need improvement —and we think that they do not—then investment is unlikely to be put into the areas of greatest need.

The shared rural network initiative, which has delivered, I have to say, no noticeable improvement in my area, involved the then four mobile network operators spending half a billion of their money to end partial notspots, based on the Ofcom data that has now been superseded and that we all suspect is a bit on the dodgy side.

It would be wrong to let this moment pass without reflecting on the fact that EE has its network of masts as a result of significant public investment, because it got the contract for the emergency services network. Does that not impose a duty on it to do more than merely commercial negotiation in relation to other companies?

My right hon. Friend makes a good point about the use of public money and how we develop infrastructure fit for the modern age as part of a public and private operation.

Rural roaming measures have been opposed by the industry, but they were recommended by the Select Committee on Environment, Food and Rural Affairs in its 2019 report. I am convinced that if the Government are serious about enabling economic growth in rural areas, they should explore that option. My constituent Rob Paul, a consultant with vast experience of rural telecoms projects, suggests that robustly enforced financial penalties are the only thing that operators will respond to. After years of being let down, I cannot disagree.

I turn to the digital switchover. Mobile phones have been cited as the default back-up option in a power cut once the copper landline network is switched off, as has now happened over most of the UK. That is hugely concerning for people in areas prone to extensive power cuts in winter storms. As we are rural, our power is not put back online as a priority. Back-up batteries for routers will last for a couple of hours—perhaps up to 12. People in remote parts of North Shropshire are sometimes left without power for several days. Someone who is at home on their own, in the dark and frightened, might want to call someone other than the emergency services in the event of a power cut. It is crucial that people can access their mobile phone and get a reliable signal when the power is down, whoever they are.

One 90-year-old constituent told me that she purchased a phone because she was concerned about the digital switchover and wanted to ensure that she could still make calls in the event of a power cut. The mobile connection in her village of Knockin is so bad that she was never once able to use the phone. When she asked EE to end the contract, it required £293 to release her.

I congratulate the hon. Lady on securing this important debate. I represent a rural area like hers—mine is in Lincolnshire—and in some Wold villages it is appalling: there is no mobile connection. All the red telephone boxes are being closed, and it is a tremendous struggle to persuade BT to keep them open. I wonder whether we could do more work with councils such as West Lindsey on the voucher scheme and Project Gigabit to get to the last hard-to-reach areas. Through this debate, can we encourage the Government to put resources into helping district councils such as West Lindsey?

The right hon. Gentleman makes a good point. I will mention Project Gigabit and its shortcomings, but we could have a three-hour debate on the subject. I wholly agree that we cannot consider mobile coverage and broadband separately. They are two parts of the same thing: the areas with the worst broadband signal tend to have the worst mobile signal. It is a very difficult problem to resolve.

As I was saying, modern farming requires modern technology, but if the signal is inadequate it does not work. Being able to rely on broadband would also help those who work in an office, but just 50% of rural commercial buildings in North Shropshire have access to full fibre. The announcement of Project Gigabit gave us real hope, but after two years, the contract was handed back having connected just 3,500 of the planned 12,000 properties. The word I would use to describe Project Gigabit is “shambles”, as my adjectives of choice are unsuitable for the Chamber. We are still waiting for details of when the rest of the properties will be delivered, but meanwhile we continue to pay exorbitant prices for mediocre broadband because Openreach and other companies neglect to invest in our area. Across the House, Members are calling for a change in direction for rural digital infrastructure.

I am conscious of time so I will speed up slightly. Essentially, gaps in mobile and broadband coverage threaten to undermine national ambitions. My report from the APPG on digital communities highlights how co-ordinated action to address the challenges and unlock the full potential of the UK’s digital infrastructure is crucial for rural areas and for growth in the rest of the UK as well. Successive Governments have failed to grasp that. We can just look at the emergency services network, which should have been introduced in 2017. Nearly a decade on, we are still waiting for it to be properly rolled out.

The Government’s ambition is to have high-quality 5G in all populated areas by 2030, yet we rank 30th among 39 developed economies according to the Social Market Foundation. We know that we are lagging miles behind and we are still trying to make up the ground. In Shropshire, we would be grateful for consistent 4G. People who live in rural areas pay the same, or even higher, fees as people in towns in return for a second-rate service. We must be given the connections that we need to reliably access modern life.

If Members can limit their remarks to around five minutes, we should be able to get everybody in.

I thank the hon. Member for North Shropshire (Helen Morgan) for bringing forward this important debate. Mobile connectivity remains a real concern for many in rural communities, especially in my constituency of Stafford, Eccleshall and the villages. It affects how people run their businesses, how they keep in touch with family and how they keep safe, as the hon. Lady said, particularly on isolated roads and farms.

I will begin by acknowledging the great progress that has already been made in this area. My experience of the shared rural network and its extended coverage to around 280,000 homes and businesses after £500 million of investment has been positive. I recognise the importance of that investment in the difference that it has made to Staffordshire.

My constituency is about 40% rural, with 60% of people living in towns, and there is such a marked difference in the experience of connectivity. The gap is still quite stark: nearly half of rural deprived areas are not classed as 5G hotspots, compared with just 2.7% of urban deprived communities. In rural areas, only 20% of mobile masts have 5G deployed, compared with 48% in urban areas. Those figures show that although coverage may look strong on national averages, rural communities are feeling the gap and feeling left behind.

The issue is raised with me and my team regularly. Residents in Mare, Whitmore and Acton have all contacted me about unreliable mobile access, which leads to dropped calls, weak indoor signal and stretches of road with no coverage at all. That is just part of their daily lives when living in rural areas.

My hon. Friend is making an excellent speech. Similarly, in my constituency, I surveyed residents in a number of villages such as Edingale, Clifton Campville and Harlaston to ask how bad the situation was. Some 49% said that their mobile connectivity was so bad that they could not work from home or even run their business. Does she agree that this really has to be a priority so that our villages are not left behind?

I thank my hon. Friend. As fellow Staffordshire MPs, we experience broadly similar issues, and that echoes exactly what many people in my constituency have told me, particularly about working from home.

For farming businesses in particular, of which I have many in my constituency, the impact is even more clear. The National Farmers Union’s most recent survey found that only 22% of respondents report reliable mobile signal across their entire farm, and nearly one in 10 have no 4G or 5G access at all. At the same time, 98% said that mobile signal is important to their business. Here in this House, we regularly ask farmers to access schemes online, communicate digitally with our agencies and adopt new technology, yet many operate with poor or patchy connectivity. The gap between need and access is stark.

In the village of Church Eaton, residents endured years of very poor mobile coverage, at times unable to make 999 calls or receive NHS alerts, despite a mast having already been built under the shared rural network. The infrastructure was there, but it had not been switched on, which left the village in limbo and left residents—let’s be honest—really annoyed. Working closely with the determined residents—I pay tribute to them and the parish council that has campaigned on this for many years—I raised the issue in Parliament and VodafoneThree’s leadership got in contact directly to help get that site back into the company’s investment plan. I am pleased that following that joint effort and constructive engagement, the mast has been running since September, bringing reliable 4G coverage to the village for the first time, but it should not take an MP standing here for that to happen. The infrastructure was already there; the village was not waiting for it. The mast has meant stronger coverage not only for VodafoneThree customers in the village, but for customers of a wide variety of signal providers.

I want to place on the record my thanks again to the parish councils across my constituency that have worked on this issue for years. They regularly gather evidence, engage with providers and keep the issue alive. Their persistence is invaluable in making progress in this space, because as more and more public services move online, access to stable mobile and broadband connectivity become even more important.

On a point of order, Madam Deputy Speaker. For the last 18 months, the Government have been sitting on the guidance relating to gender-questioning children in schools—a very controversial subject—which the Government keep saying is coming. It has become apparent in the last half an hour that they plan to publish this guidance at 4 pm today, just moments before the House goes into recess for a week. It is hard to see this as anything other than a deliberate attempt to avoid the scrutiny of this House on an important issue. What can we do to put this right?

I thank the hon. Gentleman for his point of order. As he will be aware, it is up to the Government as to whether they want to make a statement, but I will ensure that Mr Speaker is aware.

I congratulate the hon. Member for North Shropshire (Helen Morgan) on securing this important debate. My speech about mobile connectivity in my constituency in the Scottish Borders will echo many of the remarks that the hon. Member for Stafford (Leigh Ingham) has just made—I suspect we will get a lot of consistency across the House.

In an age when digital access is a necessity, too many rural communities remain cut off, not only by geography, but by inadequate infrastructure and poor decisions by mobile phone providers. We often speak in this place of levelling up and ensuring that no part of our country is left behind. Yet for many of my constituents in the Scottish Borders, making a reliable phone call, sending a text or accessing mobile data is still a daily challenge. In some area residents must stand in a particular spot or drive up a hill just to get a signal. That is simply not acceptable in 2026.

Connectivity is about far more than convenience; it is about safety, economic resilience and tackling rural isolation. Farmers operating machinery, elderly residents living alone, small businesses processing payments and families keeping in touch all depend on reliable phone networks. When that signal fails, the consequences can be serious. Rural communities already face longer journeys to hospitals and benefit from fewer local services. Unreliable mobile coverage only deepens the divide between rural and urban Britain.

A point that has not yet been touched on is smart meter connectivity, which is a particular concern in my community. Households have been encouraged to adopt smart meters to improve efficiency and accuracy, yet in many rural areas, poor mobile coverage means that those meters cannot function properly. Constituents are left with devices that cannot transmit readings automatically, undermining confidence in both the technology and the wider energy transition. If rural households are asked to modernise, the supporting infrastructure must be fit for purpose.