I beg to move,
That this House has considered additional delivery charges in rural areas in Scotland.
In the time-honoured phrase, Mr Hollobone, it is a pleasure to serve under your chairmanship. This is a huge issue for my constituents and many others living in remote parts of Scotland and elsewhere in the UK. It has been around for a long time and, despite the best of intentions and sympathetic hearings in the past, it is hard for me, as a constituency MP, to see light at the end of the tunnel.
Let me set the scene, which I am sure will be familiar to hon. Members, by giving two examples. First, I will quote Mr Charles Macfarlane living in Shinness near Lairg in Sutherland, who gave written evidence to the House of Commons Select Committee on Scottish Affairs. He referred to
“the behaviour of businesses, most particularly couriers, in either refusing to deliver to the Highlands and Islands, or else doing so charging rates so grossly inflated as to be completely unrealistic.”
He gave two examples. The first was that delivery for an eBay item costing £10 would cost £4.80 if delivery was in the UK, but when the business hears that it is for the postcode IV27 in Sutherland, the cost goes up to £15.47. Mr Macfarlane also quoted, rather charmingly, the cost of four chair castors being delivered. The cost was £11.41 to buy the four chair castors, and the cost of UK delivery was £6, but when the business heard that it was to the highlands of Scotland, the cost went up to £15. As Mr Macfarlane says,
“click ‘Buy’ on a product on the web, put in a Highland postcode, and at a guess about 75% of the time a significant delivery surcharge will be applied, very often even when the product was advertised as ‘free UK delivery’…Then, to add injury to insult, the overcharged service from such couriers is slow and unreliable—often two or three times slower than sending it by second class post, and during this time the product may have been jolting around the Highlands in a van for up to a week before finally being delivered—I’ve had a computer hard drive be Dead On Arrival as a result, and had to wait a further time for it to be returned and replaced.”
Considering the number of emails and letters that I have received about this issue since being elected as an MP, I could fill up the entirety of my allotted time quoting, but I shall give just one more example, which particularly stands out to me. A constituent has written to me about ordering a sheet of perspex from a London company. My constituent says:
“They wanted £16 for delivery, until I told them the postcode, when the charge was revised to £212.”
That absolutely stopped me in my tracks.