Response to the Independent Review of UK Government Welfare Services for Veterans

I am making this joint statement my behalf and on behalf of the Minister for Veterans’ Affairs, my right hon. Friend the Member for Plymouth, Moor View (Johnny Mercer).

We are pleased to announce the completion and publication of the Government response to the independent review of UK Government welfare services for veterans.

We informed the House on 2 March that we had commissioned a review into the role, scope and breadth of UK Government welfare provision for veterans, including by the Ministry of Defence under the Veterans UK banner. This is the first time these have been considered in the round since the launch of the strategy for our veterans and corresponding veterans strategy action plan, and the creation of the Office for Veterans’ Affairs. On 17 July, we announced in a written statement to the House that this review had been published.

The review made 35 strategic and operational recommendations. The most significant of these include redefining the scope, time and eligibility limitations of Government services so that they are no longer available to all veterans in perpetuity; amending ministerial titles to better distinguish the roles of the MOD and OVA in veterans support; retiring the MOD’s “Veterans UK” branding; exploring greater commissioning of services within and out of Government; and moving the Northern Ireland Veterans’ Support Office into the OVA. These recommendations are supported by a series of proposals concerning improved and co-ordinated communications, and enhanced data collection and sharing.

There are several recommendations in the review that we can confirm we are actively taking forward, including the retirement of the “Veterans UK” branding name in 2024, and the transformation of how we deliver the welfare services that fall under that umbrella. This will enable a more consistent level of service to those accessing support. “Veterans” will be removed from the Minister for Defence People, Veterans and Service Families title, to avoid confusion as to who holds primacy for co-ordinating veterans’ policy across Government. MOD will continue administering service pensions and compensation, transition support and welfare support for those with service-related issues.

OVA is working to consider the options for improving Veterans’ Gateway content and the referral journey, exploring how a renewed Veterans’ Gateway can direct users to the information and support they need. In addition, MOD and OVA will continue to work together to assess opportunities for data sharing more widely across Government and other organisations across the sector. Tied into this work, MOD will examine the proposal for a new welfare case management system with the aim to create a holistic view of a welfare case and be able to share this more easily, where appropriate, with other service providers so that a veteran could be referred more effectively to relevant support across the sector.