On 1 April, Rebel Energy announced that it planned to cease trading. Following this announcement, Ofgem confirmed that it would seek to appoint a supplier of last resort to protect Rebel Energy’s customers, ensuring no disruption and continuity of service for all customers.
Following a competitive process to get the best deal possible for consumers, Ofgem has appointed British Gas as the SOLR for Rebel Energy customers. British Gas will take on supplying Rebel Energy’s 84,000 domestic customers and 6,000 non-domestic customers.
Customers of Rebel Energy do not need to take any action for now. There will be no disruption in energy supply, which will continue as normal following the switch over to British Gas on 6 April 2025. Funds that current and former domestic customers of the supplier have paid into their accounts will be protected and transferred, where they are in credit. Domestic customers will also be protected by the energy price cap with their new supplier.
Customers of Rebel Energy will be contacted over the coming days about the changes. Once the SOLR process is complete, customers will be able to switch providers or sign up for a new fixed tariff in the usual way, although Ofgem advises them to wait until the SOLR process has been completed. Customers will not be charged exit fees if they decide to switch to another supplier.
Since its introduction, Ofgem’s SOLR process has ensured supplier exits are orderly, costs are minimised and customers experience no disruption to their energy supply as they are transferred to a new supplier. Most recently, it was successfully used to protect approximately 1.8 million customers of the 28 domestic suppliers which exited the market between August 2021 and July 2022.
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