Real-Time Bus Information: North-East

I beg to move,

That this House has considered real time bus information in the North East.

It is a pleasure to serve under your chairship, Ms Bardell, and to open this important debate. I am pleased to see colleagues from the north-east here to support the motion. The Minister can rest assured that I will ask him when he last took a bus in the north-east, but I will start by talking about when I last did not take a bus. That was three days ago, when I chose to walk one and a half miles to Newcastle train station dragging a suitcase rather than wait at a bus stop for a bus that might not come. Had I been in London, I could have looked the information up on one of the many apps that show real-time bus information.

For me, the unreliability and unpredictability of bus services in the north-east is a continual frustration, but for many of my constituents, it is a blight on their life—a barrier between them and their work, their loved ones, their studies and their pastimes. It is a form of cruel and unusual punishment and, for some, a matter of life or death.

I congratulate my hon. Friend on securing this important debate. She will know, as I do, that there are constituents who are left stranded regularly—school children are left standing in the dark; people are missing hospital appointments or, as she did, having to walk; and people in the outer west really struggle or are not able to make a journey into the city centre on foot so have to save up for very expensive taxis just to get to basic necessities like work, hospital appointments and school. Does she agree on how important real-time information is so that people can rely on public transport and we can therefore grow our public transport service because it has a regular customer base who trust it?

My hon. Friend is absolutely right. Her passion highlights the importance of this issue for our constituents in Newcastle and across the north-east.

Given that so many people rely on buses, it goes without saying that bus services should be reliable. The bus service improvement plan published just last year by Transport North East recognised that poor performance affects people who rely on the bus service, especially those from low-income households without cars. As my hon. Friend said, a cancelled or late bus can mean a missed doctor’s appointment, trouble at work or even being left stranded, which makes women and girls especially vulnerable. Long waits are also challenging for many disabled people. It is clearly unacceptable and a major barrier to travelling confidently and safely.

People with cars may choose to drive instead, increasing the economic and environmental harms of traffic congestion. We want more people to travel by bus, which means making catching a bus as easy as possible. The difficulty in finding a bus to catch may be why we have seen a downward trend in local bus journeys in the north-east since 2010, and after covid-19 passenger numbers have struggled to climb much beyond 80% of pre-pandemic figures.

In March 2021, the national bus strategy described one basic way to make travelling by bus easier: better real-time information. The strategy said:

“It is too difficult for non-users to find where buses go. Information online is often incomplete, misleading or hard to locate.”

It went on to say:

“None of the most commonly-used public transport journey planning apps and websites yet provide comprehensive, accurate, England-wide local bus information”,

and:

“A number of apps and websites give inaccurate information when tested.”

This is such a hugely important debate. Bus services in the City of Durham are, quite frankly, ridiculous. To add insult to injury, the former buses Minister, who my hon. Friend refers to, is from our patch.

Exactly.

Constituents tell me that real-time data is a huge issue, making it impossible for them to accurately plan their journeys, whether for a very rare dental appointment or to get to school on time. It is even worse for those in smaller rural communities where they are often put off using public services due to infrequent or unreliable bus services. It is really affecting them, especially when they are waiting, as my hon. Friend says, for up to an hour for a bus that may or may not turn up. Does my hon. Friend agree with me that we need to see buses in the north-east taken into public control, like in Manchester?

Order. I remind hon. Members that interventions should be short.

I thank my hon. Friend for her passionate intervention. I agree with her that local accountability would be a huge improvement, which is why I am excited about Labour’s plans to give every local authority the power to franchise their buses and reverse the ban on municipal bus ownership.

This is what I would like to see: when someone gets off the train at Newcastle Central station and puts into an app one of our wonderful destinations—Benwell, Scotswood garden, St James’ park, Blakelaw community centre, Kenton School—I want them to know when a bus will come to take them there. Does the Minister agree that that must be the test? Why is it not happening?

Nexus, the Tyne and Wear passenger transport executive, told me that the real-time systems for passengers in the north-east are

“fragmented and need both investment and harmonisation”.

Each bus company, whether it is Arriva, Stagecoach or Go North East, has an app and real-time feed, created to its own design and specification, decided by corporate headquarters HQ. I was told that the Arriva app is designed in Germany, making integration more challenging. Apparently, they did not know about the disappearing bus bug until I raised it with them, and they have still failed to respond to my letters. Will the Minister encourage them?

Different operators provide their data feeds to different standards. Should the Government not use their levers—guidance, bus service improvement plans, city region sustainable transport settlements and so on—to ensure greater collaboration and standardisation in real-time bus information provision? Nexus tells me there is no specific duty on bus companies around real-time information that it can enforce, but the previous Minister, the right hon. Member for North West Durham, told me that there is a duty to supply data. Does the Minister believe that local or regional decision makers should have the powers to enforce real-time information delivery to an agreed standard?

I was delighted only last week to take the 148 into work here in Westminster, having visited the local bus depot in Camberwell.

Will the Minister give way?

The hon. Lady has had 15 minutes. I have barely finished my first sentence, and she wants to interrupt me.

In the north-east!

The situation is that the last bus I took was the 148 last week. [Interruption.]

Order. If Members want to intervene on the Minister, they can do so in the usual way. Shouting from a sedentary position disadvantages not only themselves but the public, who are paying attention to an important debate.

The 685 and the 122, which are run by two different organisations, are the buses I take in Northumberland.

I will try to address some of the points raised. Clearly, we accept that buses are, without a shadow of a doubt, the most popular form of public transport in our country. They are essential to our national transport system in both urban and rural areas, and they play a vital part in the economy that we all wish to see thrive. In the year ending March 2023, around 128 million passenger journeys were made by local buses in the north-east. That is an increase of 12% compared with 2022. Following the introduction of the £2 fare cap in January 2023, bus fares in England outside London fell by 6.2% between September 2022 and September 2023. I congratulate the many bus operators in the north-east that have signed up to the subsidised £2 fare cap scheme, and I hope that others can see the benefit of doing so.

I will set out the national bus strategy and the bus service improvement plan in a little detail, and will then come to the more substantial questions of the hon. Member for Newcastle upon Tyne Central (Chi Onwurah). In March 2021, the Government published England’s national bus strategy, setting out the vision for bus services across the country. It sets out how we will deliver better bus services for passengers through ambitious and far-reaching reform.

As a first step, the Government asked every local authority to work with their bus operators to develop the bus service improvement plan—BSIP for short. Those plans are intended to set out each local authority’s vision for improving bus services in its area and to act as a guide to help design local transport networks that are tailor-made for the communities they serve. The central aim of the national bus strategy—to get more people travelling by bus—can only be achieved by making buses a more practical and attractive option for more people. Strong local plans delivered through enhanced partnerships between local transport authorities and bus operators or franchising operators are crucial to achieving that.

The Government have invested over £4.5 billion to support and improve bus services since March 2020. We have consistently provided funding to subsidise local bus services through other routes. We have provided over £200 million a year through the bus service operators grant directly to operators to help keep fares down and maintain extensive bus networks. A further £42 million is provided to local transport authorities annually from the bus service operators grant to subsidise socially necessary bus services; of the 80 English local transport authorities outside London, Nexus receives almost £1 million a year to subsidise services in the north-east through that route. We are also providing funding to local authorities so that older and disabled people up and down the country can travel on buses for free. That is a concessionary scheme that costs around £1 billion per year.

Will the Minister give way?