I thank my hon. Friend for her passionate intervention. I agree with her that local accountability would be a huge improvement, which is why I am excited about Labour’s plans to give every local authority the power to franchise their buses and reverse the ban on municipal bus ownership.
This is what I would like to see: when someone gets off the train at Newcastle Central station and puts into an app one of our wonderful destinations—Benwell, Scotswood garden, St James’ park, Blakelaw community centre, Kenton School—I want them to know when a bus will come to take them there. Does the Minister agree that that must be the test? Why is it not happening?
Nexus, the Tyne and Wear passenger transport executive, told me that the real-time systems for passengers in the north-east are
“fragmented and need both investment and harmonisation”.
Each bus company, whether it is Arriva, Stagecoach or Go North East, has an app and real-time feed, created to its own design and specification, decided by corporate headquarters HQ. I was told that the Arriva app is designed in Germany, making integration more challenging. Apparently, they did not know about the disappearing bus bug until I raised it with them, and they have still failed to respond to my letters. Will the Minister encourage them?
Different operators provide their data feeds to different standards. Should the Government not use their levers—guidance, bus service improvement plans, city region sustainable transport settlements and so on—to ensure greater collaboration and standardisation in real-time bus information provision? Nexus tells me there is no specific duty on bus companies around real-time information that it can enforce, but the previous Minister, the right hon. Member for North West Durham, told me that there is a duty to supply data. Does the Minister believe that local or regional decision makers should have the powers to enforce real-time information delivery to an agreed standard?