Rail Cancellations and Service Levels

(Urgent Question): To ask the Rail Minister if he will make a statement on rail cancellations and services, in particular across the north and nationwide.

I thank the hon. Lady for her urgent question, which gives me the opportunity to set out the Government’s disappointment with the experience of many passengers, not just across the north, but in other parts of the country. We recognise that current performance is not acceptable and is having a significant effect on passengers and the northern economy.

I will focus on two operators to set the scene. The first is TransPennine Express services. TPE services have been impacted by a number of factors, including higher than average sickness levels among train crew, the withdrawal of driver rest day working, which is the option for drivers to work their non-working days as overtime, the withdrawal of conductor rest day working and other overtime working, and strike action on Sundays and some Saturdays since mid-February under a formal RMT union dispute.

TransPennine Express had a formal rest day working agreement with ASLEF that was due to expire in December 2021. The rates of pay under that agreement were 1.75 times the basic pay with a minimum of 10 hours paid, the most generous such agreement in the industry. In December 2021, TPE approached ASLEF seeking to extend the existing agreement. Rest day working forms no part of the terms and conditions, so either side is free to refuse or enter into the agreement when it expires.

On this occasion, local ASLEF officials refused to extend the agreement and sought to negotiate different terms. In the absence of a new agreement, drivers withdrew their rest day working when the existing agreement ended, and further offers have not materialised into an agreement. TPE is undertaking an intensive programme of crew training to eliminate a backlog of pandemic-induced route knowledge loss and delayed traction training, and to prepare the business for timetable changes such as the Manchester recovery taskforce December 2022 change.

I thank you, Madam Deputy Speaker, and Mr Speaker for granting this important urgent question. Rail services across the north are once again in meltdown. Today, almost 40 services have been cancelled on TransPennine Express alone—and those are just the published figures, because they were cancelled overnight. People are cut off from jobs and opportunities, investors I spoke to this morning in Manchester are thinking twice about investing in the north, and businesses are unable to recruit because their potential employees simply cannot rely on the train to get to work. The damage that this fiasco is doing is enormous, and in just 11 days, major timetable changes are due to come into force. I do not say it lightly, but if this were happening elsewhere in the country, the Government would have taken far greater action by now. Instead, they have—not just for weeks, but for months and years—forced the north to settle for a sub-standard service and to accept delays, cancellations and overcrowding.

Not only did Ministers allow that, but they actually rewarded the abject failure of the operators. Six years ago, TransPennine Express had exactly the same issues it faces today. Then, as now, it blamed staff shortages and rest day working. It said six years ago that it would recruit drivers and improve resilience, but here we are again, in crisis—and the public are paying the price. Have the Government sanctioned operators or demanded improvement? No. They continue to reward failing operators such as Avanti West Coast by extending their contracts. Yesterday, it was revealed that they signed off a decision for Avanti to hand over £12 million in taxpayers’ cash as dividends to its shareholders.

Enough is enough. We cannot continue like this. It is time for Ministers to take action. Will they put operators on a binding remedial plan to fully restore services or face penalties and withdrawal of the contract? Will they claw back the taxpayers’ money that Ministers have allowed to flow out in dividends? Can the Minister confirm whether the Secretary of State is preventing an offer on rest day working between operators and unions? Enough is enough. We cannot continue like this.

I agree with the hon. Lady: we cannot continue like this. That is why we have set in place a series of talks and negotiations aimed at changing working practices so that train operators are not reliant on seeking the approval of workforce to run a seven-day operation. That just does not work for anyone—management, workforce or, indeed, passengers—because the train operators are then required to seek the voluntary assistance of workforce to work on certain days. The hon. Lady says that we cannot carry on like this and that enough is enough, so I hope that she will join me in pushing for reforms.

With regard to Network Rail reforms, a 4% plus 4% offer has been put on the table. That can be self-funded and allow workforce to move to better, more modern working jobs with more interaction with and assistance for passengers, and a better experience for workforce and the passenger. Yet we have been unable to reach an agreement. The hon. Lady refers to timetable changes. Those are vital for us to increase the number of Avanti services again, but if we have industrial action in December, it will be even more challenging to put them in place.

I join the hon. Lady in saying that enough is enough and that we need change. This Government are seeking to implement change, but as Opposition Members will know, that cannot be dealt with unilaterally. It requires the agreement of the unions to modernise and change working practices. That will give train operators the ability to roster on a seven-day working basis and to see training go through on a much swifter basis. We will then have the workforce in place and the resilience. I call on the hon. Lady to not just talk about the fact that we need change, but to work with us and to influence the unions to get that change delivered.

London North Eastern Railway seems to have been less affected than other services. Does that not underline that importance of the campaign by my hon. Friend the Member for Cleethorpes (Martin Vickers) and me to get the through service from London via Market Rasen to Cleethorpes, so that we can take the pressure off TransPennine Express? Can we get on with the through train, which has been promised again and again? Action this day!

My right hon. Friend makes a great bid that is linked into this matter. I am happy to meet him and my hon. Friend the Member for Cleethorpes (Martin Vickers) to discuss that further. He is absolutely right that we see a knock-on effect. Take Northern, for example. It has been less impacted by the matters I have referenced than TPE and Avanti, but the knock-on from those operators—particularly TPE—has caused it to fall in parts as well. He is absolutely right to point out that contagion can pass from one part of the network to another. I will happily meet him.

I call the SNP spokesperson.

Over the past two days, TransPennine Express has managed to run a total of 42% of its timetabled cross-border services from Glasgow Central. That is from a timetable that was already slashed, as TPE struggled to provide even a basic service to passengers. Add to that the Avanti shambles and cross-border services are a disaster. It simply is not good enough, and there are real implications for the cross-border economy.

Two separate industrial disputes involving ScotRail and the Scottish Government have been resolved this year, in contrast to the ongoing disputes across talks that have dragged on for months and are only now involving Government Ministers. The RMT’s general secretary Mick Lynch said yesterday:

“In Scotland and Wales, RMT has settled similar disputes with the support of the governments there but where companies are controlled by the DfT, time is running out.”

Previous Ministers have stood at the Dispatch Box and told us that disputes were for the talks and Network Rail to resolve, but clearly that stance is no longer fit for purpose. This Government are letting down Scotland and the north of England, and it is now well past time for rail to be fully devolved to Scotland. Will this welcome new and shiny team at the DFT meet me to discuss how we advance that?

This shiny rail Minister will always happily meet the hon. Member. I have always enjoyed working closely with him in our previous roles, so I am happy to discuss matters with him. He talks about the ministerial approach, and I think it should be put on the record. Yesterday, the Secretary of State for Transport travelled up to the north to meet the northern mayors to discuss these issues. We want to work collaboratively with all those who can influence change. The Secretary of State’s trip yesterday demonstrates that we do not just talk about it—we actually want to deliver on it, as well. Both the Secretary of State and I have talked of the need to reach some form of agreement. We have not used the language that might have been expected or heard in the past. We want to work closely. We have both met Mick Lynch and his counter at the Transport Salaried Staffs Association. I am due to meet again with Mick Lynch, the trade unions, the train operators and Network Rail, so that will be the employers and the trade unions, with a Minister in the room, not to negotiate, but to try to facilitate some form of end and to allow this change to come through. I will happily meet the hon. Gentleman and all across the piece so that we can make a difference and get this settled.

As someone who travels on the Avanti West Coast service on a weekly basis, I know that delays and cancellations are the norm. Customers are being charged unreasonable prices for a very poor service. Can my hon. Friend confirm that he is meeting Avanti regularly to discuss its performance, as well as giving it six months to roll out a recovery plan and deliver long overdue reliability for passengers?

I am sorry for the experiences that my hon. Friend and her constituents have experienced, and that goes to all Members of this House, too. With regard to Avanti, from December it plans to operate 264 daily train services on weekdays, which is a step up from the 180 daily services at present. That would also be greater than the number prior to the refusal on rest day working, which has triggered this issue over the past six months. Of course, that is all contingent on having that co-operation, which I am keen to seek to get into place. The Office of Rail and Road has looked at the plans and signed them off, and we and officials meet Avanti on a weekly basis to hold it to account. We will continue to do so. As my hon. Friend points out, a shorter-term contract is in place. We need performance improvements to go beyond that stage.

Yesterday, the West Midlands Mayor was late for that meeting with the Secretary of State to discuss the problems on trains because her train was cancelled. You couldn’t make it up. My constituents in south Manchester do not want to hear that the Government are disappointed with the problems; they want to hear that some action is being taken. What can I do to reassure my constituents that the Government will get a grip and get the train services sorted on the Avanti west coast main line and the cross-Pennine routes?

Again, I pass on my disappointment with the experience that the hon. Gentleman has outlined. I want to be clear: we have been going on like this for years because we have a railway that just does not operate on a seven-day basis. We have leisure that has grown to 115% over weekends, and we still cannot roster the workforce. We require an agreement. Can one imagine Tesco operating on that basis? It just would not work. The tragedy when we look at the north is that we have a £96 billion infrastructure investment plan through the integrated rail plan, so we want to invest further in the north. However, the hon. Gentleman is absolutely right: if we cannot deliver the daily services right now, there is a danger that people will turn their back on rail. The only way to get long-term performance improvements is to reform the way we work the railways. We are trying to put those reforms in place, but it requires agreement from union and workforce, as well as Government willing.

I completely support the Rail Minister in his comments that something has to change and that we cannot go on as we are. Can he confirm that the pattern of performance and service levels is dramatically better for providers offering open access—in other words, competitive services—compared with some of the more traditional post-franchising ones such as Avanti? It is vital for passengers to have choice on the same track between different providers, so that if one of them is suffering from driver shortages or strikes, the others may be able to pick up the slack or at least provide a service when others fail.

I thank my hon. Friend, a former Minister, who has great expertise in and policy knowledge of this matter. He is absolutely right to champion open access. When we can actually drive competition through the system, one tends to see better outcomes and choice for passengers as a result. Open access, as we have discussed before, has some constraints. He certainly believes there is more that can be done, and I agree with him. We are keen—and I have asked my officials to look further at how we can do this—to provide more access for open access, and I am very happy to discuss that with him further.

The Minister has just said that it is not a seven-day-a-week service, but actually it is not an any-day-of-the-week service currently. We have already heard from my hon. Friend the Member for Sheffield, Heeley (Louise Haigh) at the Dispatch Box that almost 40 services have been cancelled on TransPennine Express in just the last 24 hours in the middle of the working week. There is nothing new at all about the driver shortages that have been crippling service provision in the north. Can he be very specific about what the Government are doing to ensure that driver provision is there so that we can unlock the potential of our towns and our cities in the north of England?

I thank the hon. Member, and she is absolutely right. We cannot be in a situation where we are relying on good will; we need to make sure we have enough drivers in the system. The difficulty we have is that a driver contract for train operators is for 35 hours over four days, which leaves us with that block. We have struggled to get enough drivers through the training course due to covid and the restrictions in the cab, which is why there has been catch-up. This has been exacerbated by covid, but I want to move away from a situation in which we have to rely on good will. I want certainty, because that is certainty for the workforce, for the train operators and, most importantly, for the passengers that their train will arrive. However, it does require such an agreement to be in place for us to deliver the specific measures she has asked from me.