Post Office Services: Edinburgh West

Motion made, and Question proposed, That this House do now adjourn.—(Aaron Bell.)

The subject of the debate is post office services in Edinburgh West. Although it is about my constituency, the problem could just as easily apply to many constituencies throughout the country. Indeed, I have not spoken to a single Member who has not said that their constituency faces the same problem with post office closures as we face in Edinburgh West.

When I was thinking about the debate, I wondered what the answer might be if I asked any of the children in my constituency what a post office was and what they used it for. I also thought they might look at me with astonishment if I told them that what they now regard as part of the local shop was once the organisation that provided everything from our telephone services at home, our mail and all sorts of Government forms, to pensions and stamps.

I commend the hon. Lady for bringing this matter forward. Last week, the parliamentary group of the Democratic Unionist party met the Northern Ireland sub-postmasters association. Every one of those issues that she mentions were discussed with us. We were told that those opportunities were no longer available in the post office, by which I mean MOTs, car tax renewals, and passport renewals. The post office was also used as a community hub. All of those things highlight how important post offices were. I know that the hon. Lady has said all of that, so I hope that, in his response, the Minister can give us some succour and respite in relation to what the post offices can and should do.

The hon. Member makes a very good point. These were all vital services. Not so very long ago, post offices were central to communities up and down the country. They also provided some of the most spectacular examples of architecture, and they dominated our town centres. The local post office was where I applied for my first driving licence. I opened my first savings account there and queued for what seemed like hours every Christmas to make sure that the family’s cards and presents went off safely to various parts of Australia and Canada—but not any more. The Post Office I grew up with in the 1960s had 25,000 branches. In 2021, that figure had more than halved to 11,415, with more than half of those listed as vulnerable. The organisation itself lost £597 million in the same year.

In Scotland we have the biggest problem in the UK, having lost more than 6% of our post offices in the past two years alone. In Edinburgh West, two have closed and one has been relocated to a different area in the past year. As I said earlier, this problem is not isolated to Scotland or to Edinburgh West. One third of rural post offices are now offered as part-time outreach services.

The hon. Lady makes an excellent point. This is a truly national problem, which unfortunately affects the whole of the UK. Indeed, there is also a related problem of postal deliveries not appearing on time, which is having a huge effect on many residents. I have had closures of post offices in my constituency in Reading and Woodley, and also severe problems with residents not getting post on time, leading to people missing out on paying their bills and many other things.

That is a good point. The national service is being undermined. As the hon. Member mentioned, deliveries are not being made. Moreover, one third of rural post offices are now only part-time outreach services, open for an average of five and a half hours. It is not the service that we knew for many years and that communities are entitled to expect.

The irony of all this is that the Post Office still generates around £5 billion for the economy every year. In constituencies such as mine, which has lost 70% of its bank branches since 2015, we increasingly rely on the post office for banking services and so much more.

I would like to share with my hon. Friend a short quote from a letter that a constituent of mine wrote to me about the reduction of Driver and Vehicle Licensing Agency and other Government services at post office branches. He said:

“Having worked for the Insolvency Service, I am aware that there are many people who do not have bank accounts, are better able to manage their affairs using cash, or need the reassurance of a face-to-face transaction to avoid getting into difficulties.”

Does she agree with my constituent?

I most certainly do agree with my hon. Friend’s constituent. Citizens Advice tells us that almost 20% of people still visit their post office weekly for one of the services that he mentioned. That increases to 23% of those in rural areas, 27% of carers, 22% of over-65s and 21% of disabled people, so there is a need in our communities. On the DVLA services that my hon. Friend mentioned, the contract with the Post Office ends in March next year. Currently, the Post Office handles more than 6 million DVLA transactions annually, which contributes £3.2 million per year to postmaster remuneration.

People rely on their post offices for all these services, yet we are seeing them fail because they do not have the support that they need from the Government. It is not worth their while; the postmasters who are closing in my constituency tell me that they do not have the support that they need. If we are to save what was once rightly claimed to be the front desk of Government in our communities from becoming an adjunct slotted into shops that are willing to put up with it, we need something to be done quickly.

We have all heard the point about post offices being the front desk of Government, but at the same time we are told that Government services will be digital by default. Is not the root cause of the problem the lack of strategy that would stem from a coherent Government position?

My right hon. Friend is absolutely right: there is no coherence to the Government’s position. Digital services do not work for everybody. Not everybody wants them. As with so many of our public services—buses, trains, the NHS and water—we need a recognition that this issue needs action now. It needs investment, and better support for those who supply the services. The reality is that some people will not be able to lead their lives as they would wish without the services that our post offices have traditionally offered, which are being undermined. Most do not want to; they enjoy the comfort of having a post office. They enjoy being able to pop in, particularly in rural communities, and buy their stamps, or collect their pensions.

This week, I was at my office in Edinburgh West. A gentleman stopped me in the street and asked me, ironically, whether I knew where the nearest post office was. Fortunately, I did. He had an A4 envelope in his hand. He said, “I need to get a stamp and post this, and I can’t find one,” so I directed him along the road. A post office is a simple thing, but they are vital to communities up and down the country. If the Minister, or the Prime Minister, has any doubts I would be more than happy to take them to a post office in Edinburgh West and introduce them to the many people who use the services that are still available—but I would quite like to do it while I still can, and while they are still there.

It is a pleasure to serve under your chairmanship, Madam Deputy Speaker. I congratulate the hon. Member for Edinburgh West (Christine Jardine) on securing this debate. She is right to say how highly valued post offices are to our communities, and to speak up for them in this debate. I promise her that I fully support her perspective, representing a rural constituency myself.

The network of roughly 11,500 branches around the UK that the hon. Member refers to is the largest retail network in the country. As she points out, a recent London Economics report pointed out how post offices not only have economic value in terms of the use of the post office itself—she referred to a gentleman with an envelope looking for a post office for a stamp—but benefit other local shops, cafés and other businesses on our high streets. The knock-on effect adds up to around £3.1 billion a year, according to that report, so we are fully aware of the importance of post offices to communities and to the economy.

I am very keen, and I have been since I took over as Minister for postal affairs about a year ago, among other duties relating to my brief, to challenge the Post Office to make sure that it is doing the right thing by postmasters. The hon. Lady quite rightly points to the level of remuneration that postmasters get. We have to get that right to make the whole network sustainable. I gently point out to her that the Post Office is a commercial business, so it is not something that I direct on a day-to-day basis, but I am keen to take forward challenges on behalf of Members on both sides of the House.

The hon. Lady is aware of the network criteria that 99% of the population must live within three miles of their nearest branch and that—this is relevant to her constituency—95% of the total urban population must live within one mile of their nearest outlet. The network actually is not in decline—more post offices opened than closed over the course of the past year—but we see fluctuations, and it is regrettable that Edinburgh West has seen closures in recent months. I know that is very disappointing for her and her constituents; we know how important the post office is for those communities.

The hon. Member for Edinburgh West (Christine Jardine) referred to elderly people and those who are isolated in the community and do not have access to online services. Those are the people who tell me they need their post office. There are many of them. I think the Minister would probably agree that there is a duty on the Government to try to encourage the renewal of those contracts come next March, and to ensure that the people we represent are looked after.

The hon. Gentleman is absolutely right. I say that both as a Member of Parliament serving a rural area and as postal affairs Minister. We want to make sure that every citizen of this entire nation is served properly. Post offices do an important job in that. We need to make sure that post offices are there, not just due to Government support, but because people use them. There are some things that we are working hard on to try to make sure that the level of remuneration, which lies at the heart of this debate, is improved.

As the hon. Member for Edinburgh West is aware, Duart Crescent and Blackhall post offices have both unfortunately closed in recent months, due to their respective postmasters choosing to resign; they were not closed by the Post Office. The Post Office is advertising those opportunities to local retailers to try to reinstate services.

On the Minister’s point about Duart Crescent, yes, the postmaster resigned, but it is proving impossible to get a replacement there and in Blackhall, because the remuneration does not encourage them. Perhaps he will bear in mind another important point: we are all buying things online, and consumers are driving that change, but Royal Mail delivers a lot of them and we often go to the post office to return or collect them.

The hon. Lady makes an important point, and I will come to those comments shortly. Remuneration has to be part of the solution.

Barnton post office and Davidson’s Mains post office are both under a mile away respectively from the previous outlets at Duart Crescent and Blackhall, so there are post office services, and I understand that there are public transport routes to those services, although I have not been myself. The Government understand the disruption that the two recent closures will no doubt have caused. In October, Broomhall Drive post office opened, following a local consultation exercise in line with Post Office’s principles of community engagement, after the temporary closure of the St John’s Road post office.

Let me turn to future opportunities. Post office banking services are really important—again, they are important to remuneration—and there have been some issues with deposit limits. The Economic Secretary to the Treasury and I have applied a certain amount of pressure to banks and UK Finance to ensure that that situation is resolved, and it has improved to an extent, which is good news. We have also legislated, through the Financial Services and Markets Act 2023, for access to cash, which is really important. The Financial Conduct Authority is required to ensure that people have access to cash.

I thank the Minister for giving way again. Does he agree that, when the contract is up shortly, a longer contract, to ensure stability for post offices with the banks, and the creation of more hubs that involve post offices, will be essential?