Personal Independence Payments: Application Process

The health transformation programme is modernising the entire personal independence payments service, including the application process, to improve the claimant experience and ensure the service meets the needs of claimants over the longer term.

I thank the Minister for his answer, but my constituent Gary Thacker was diagnosed with autism later in life and, despite the assistance of a friend, it took him many hours to complete his PIP form. I know the Minister has introduced a variety of formal methods of assistance, which are provided by organisations such as Citizens Advice, but Mr Thacker was unaware of those. What steps is the Minister’s Department taking to make sure applicants know about the levels of support that are available?

It is fair to say that the Department offers support according to ability and according to need. For the very vulnerable and in exceptional cases, we are able to refer claimants not only to visiting officers, but to the forms completion service. If my hon. Friend provides me with more details about his case, I will be happy to take a look, but I hope I can reassure him by saying that we are looking to digitalise the personal independence payment journey. That is currently in testing; it should help to provide greater signposting within the processes and towards other support for which people may be eligible, which I think is really welcome. I hope that he will welcome it, too.

In February, a survey carried out by the charity Mind and Censuswide found that 66% of people with a mental health issue who had experience of the benefits assessment system discovered that it made their mental health worse. The majority of negative decisions that make it to a tribunal are eventually overturned. When does the Minister expect an improvement in decision making and in the impact on people’s mental health?

I certainly think that journey times are an important factor. We want to provide certainty as quickly as possible in relation to people’s claims. Waiting times for PIP claims have come down very considerably, and the PIP journey is certainly shorter than in the pre-pandemic period. As I have said, I genuinely believe that there is a significant opportunity, through the reforms that we are introducing in the White Paper, to focus on quality decision making. Reducing the assessment burden will help us to get decisions right the first time, as will matching people who have particular conditions with assessors with the right expertise.

I call the shadow Secretary of State.

The Minister’s proposal to essentially collapse the work capability assessment into the PIP assessment means that up to 1 million people who have fluctuating health conditions, or who may be recovering from treatment, could lose out on up to £350 a month. That is causing considerable distress, and it will not actually get anyone back to work now. Why does he not adopt instead the policy that we have put forward, which is supported by the Centre for Social Justice: to change the work capability assessment rules and offer an “into work guarantee” for those with no work requirements? Is he content to leave 700,000 sick and disabled people who want to work blocked from journeying into work?

No. What this Government are doing is making sure that we support people into work. We are removing the structural impediment to getting into the workplace. We believe that scrapping the work capability assessment is the right thing to do; we have had many debates about the issue in this House over the years, and we think that we are responding properly to the feedback we received on the Green Paper proposals. There was a strong message that people wanted to see that happening, and we will get on and deliver it. We will focus on quality decision making and on making sure that people are transitionally protected. There may, for example, be people not currently claiming the PIP who will be entitled to it; I would always encourage people to access the benefits to which they are entitled.

I must say that it is rather surprising to hear the shadow Secretary of State’s comments today, given what one newspaper has written:

“Disability benefits changes: Labour pledges to scrap reforms but shadow minister holds back details”.

Where are Labour’s plans?

I call the SNP spokesman.

I can certainly assure the House that SNP Members will not be trumpeting ideas advocated by right-wing think-tanks such as the Centre for Social Justice.

The health and disability White Paper introduces a new universal credit health element, with eligibility through PIP that could be far more restrictive than work capability assessments. Indeed, the Tories’ new in-work progression offer will inevitably mean exposure to sanctions for disabled people. Given that the Department’s own published report, which it tried to keep under wraps for many years, shows what we knew all along—that sanctions do not work—why will the Minister not finally do the right thing and just scrap them?

May I congratulate the hon. Gentleman on his marathon time yesterday? He put in an impressive effort. I know the training, commitment and dedication that go into running a marathon, so I congratulate him on it.

I do not accept the hon. Gentleman’s characterisation of the Centre for Social Justice. I think that these are genuinely common-sense reforms that reflect the feedback that we received from disabled people and from their representative bodies. We will work with them to make sure that we get this right. Replacing the work capability assessment is the right thing to do, recognising that we want to concentrate more on what people can do than on what they cannot do, and doing so on a tailored, individual basis.

Of course we know that more than 20% of disabled people could start work within the next two years, and that they want to do so and, with the right support, would. We think that the right way of dealing with that, and supporting that employment, is to work constructively with them on plans which work, meeting their circumstances and needs. That is what the Budget announcements were all about. There is good practice out there, and we want to extend it.