Pensioners: Winter Support

Question

Asked by

To ask His Majesty’s Government what steps they are taking to support pensioners this winter.

My Lords, the Government are committed to ensuring that pensioners remain safe and healthy throughout the winter months. Thanks to the triple lock, most pensioners will see their state pension rise by over £1,000 during this Parliament. The lowest-income pensioners are entitled to pension credit, and winter fuel and cold weather payments to assist with heating and other costs. Additionally, all pensioners benefit from free flu jabs, transport concessions and community programmes to support mental well-being.

That is all very well, but I want to raise a particular concern about pensioners living in rural and coastal communities. As the Minister may be aware, Age UK and Public Health England have been working in tandem to explore and understand the underlying issues, including loneliness, the digital divide, lack of support networks, poor house insulation and gaps in transport links, with attendant increased living costs. The withdrawal of the winter fuel allowance is a major blow to thousands of pensioners, many of whom are simply not wealthy by any stretch of the imagination. What are the Government doing to ensure place-based financial support for those in this category, also bearing in mind energy costs rising in advance of this winter?

My Lords, on energy costs, the price cap has risen this year compared to last year, as the noble Viscount will know. However, it is £117 lower than it was last winter and the state pension, as he also knows, is £900 higher. I want to get the message out to pensioners that things may have gone up recently, but they are a lot lower than they were last year.

For rural or off-grid pensioners, energy support is provided by local authorities, DESNZ and devolved Governments. We are encouraging energy suppliers to do all that they can. The noble Viscount may know that the warm home discount is available to eligible low-income households, and the key thing is that it is paid through their electricity bill, so they do not have to be connected to the gas supply to get that help. There is even a specific scheme to support people who live in park homes to apply. There is also a home upgrade grant that provides grants for low-income households to upgrade the energy performance of the worst-quality off-grid gas homes in England by installing energy-efficiency measures and low-carbon heating.

On the broader point about placed-based support, the noble Viscount will know that the Government found the money to extend the household support fund for a further six months, so I would encourage any person in this situation to go to their local authority for local help.

My Lords, can the Minister update the House on the number of people on pension credit today?

Approximately 1.4 million pensioner households receive pension credit. We received around 74,400 pension credit claims in the eight weeks following the announcement about the winter fuel payment on 29 July—which is probably what has triggered the noble Baroness’s question. In the eight weeks after the announcement, there were 74,400 applications, while in the eight weeks before it, there were 29,500. That represents a 152% increase in pension credit claims received over that period. That period finished in the week starting 16 September, so more have come in since then and more will come in between now and the deadline of 21 December for when people can apply and still have their winter fuel payment backdated for this year.

A large majority of low-income pensioners are not on pension credit and therefore will lose the winter fuel payment, although they are living below the poverty line. What emergency measures have been put in place to support those pensioners? What are the Government doing to refine their targeting policies to make sure that full winter fuel support goes to all poor pensioners who are desperately in need of it?

My Lords, the first thing would I mention once again is the household support fund. That is £421 million provided specifically for local authorities to support those in need, especially with the cost of living, such as food and fuel, so that is somewhere for people to go. We realise there is still a significant number of people who could claim pension credit, and if they get pension credit, they will get the winter fuel payment. It also opens up a gateway to other potential support with rent or council tax and passporting to a range of other benefits. We are running a campaign, and we will shortly be writing to 12 million pensioners. We will soon be writing also to 120,000 pensioners who get housing benefit who we think might be entitled to pension credit as well, so we are doing huge amount to make sure all that those in that space can claim it. The final point is that there are two bits to pension credit. The main bit tops up income to a certain level. There is also the savings guarantee, so people who have more savings and may think that they are not entitled to the slightly higher income could still be entitled to some pension credit. If they get any at all, they get the winter fuel payment, so please spread the word.

It is not sensible to pay taxpayers’ money to people who do not need it—the Government are right on that. My worry is simply that those who apply for pension credit appear in many cases to find the bureaucracy difficult and not quick enough to deliver. Will the Minister assure the House that she will make sure that everybody who applies will get this in time and without bureaucratic delay?

On bureaucracy, 80% of people now apply for pension credit online. You can apply online, on the phone or on paper, or you can get help from the DWP or a third-party organisation, but 80% apply online. That is by far the simplest and quickest way to do it, not least because you end up answering, at most, 48 questions and sometimes only 35, because lots of things you do not have to go through are taken out. That might seem like a lot, but it really is not—the experience people have is fairly straightforward. If you do not like doing it online, you can phone up and that is the equivalent, because the person on the other end just does it for you—you are on the phone and they are entering all the details. Some weeks, only 5% of people apply on paper.

On how long it takes to process it, as we are expecting an influx of applications, we have redeployed another 500 staff to work on processing. We know that there will be slightly longer times and are warning people who apply that it could take up to nine weeks, but I assure the House that if anyone applies in time, they will get the money. If that means that for a small number of people there will be a cashflow issue, I encourage them go to their local authority to apply to the household support fund to tide them over that gap.

My Lords, I encourage the Minister to recognise that the winter fuel payments are being taken away from the very poorest pensioners. Those on pension credit are not the poorest; those who are entitled to it and will eventually receive it will also not be the poorest because they will get thousands of pounds extra, including winter fuel payments. Those slightly above that—it is estimated there could be 1 or 2 million—have no means of receiving the money that they will need this winter. There is no protection for them. The Minister talks about the reduction in fuel costs. Last winter and the one before, those pensioners received one-off cost of living payments. With a Budget tomorrow, it may not be too late to recognise that this is a mistake; it is going to cause serious harm to a number of pensioners and cost the Government and the NHS significant sums.

My Lords, nobody went out thinking that this is where we would like to be, but the noble Baroness knows very well the economic situation that we inherited, and she will know exactly why it was necessary to save money in year. I remind the noble Baroness that, by definition, the poorest pensioners are getting the support they need provided they apply; we will make it as easy as possible for them to do that. For everybody else, the Government have committed to sticking to the triple lock for this Parliament. That means that somebody on the new state pension will find that, over this Parliament, the value of that state pension will rise by £1,700, and the value of even the basic state pension will rise by £1,300. That is where the huge extra support will come from for the pensioners that she is talking about.

My Lords, with reference to the triple lock, my noble friend the Minister will be aware that a number of charities have been calling for a double lock on benefits for children; that is, that they should uprated in line with either earnings or prices. Given this Government’s commitment to putting children at the heart of policy-making, might this be considered for the future?

My Lords, obviously the noble Baroness will not expect me to comment on the Budget, or I would be back asking questions rather than answering them as quick as she can say “Chief Whip”. She will be aware that the work of the child poverty commission to develop a strategy will involve looking in the round at the challenge of child poverty in our country, including social security systems. It will be looked at in that context.

My Lords, to add to what my noble friend said regarding the levels of income that pensioners receive, the top rate for the state pension is £11,502. My neighbour has that amount. She is not eligible for pension credit. Can the Minister tell me whether she could she manage on £11,502 per year, and would £200 or £300 make a difference?

My Lords, of course, I recognise that there is a challenge out there for many older people who are struggling with the cost of living; I totally understand that. I also know that the noble Baroness’s neighbour is in a position where, a year ago, her pension was worth £900 less. The point I want to insist on is that, at a time of enormous financial constraint in the country, this Government are committed to putting in the money to maintain the triple lock throughout this Parliament. I am not saying that this is easy; I am saying that we have made a significant commitment, and we are going to stick to it.