My hon. Friend is absolutely right to raise that point. I have always been clear about the individualised caseworkers and the personalised approach of IBCA, and about the importance of legal and financial support, so that people can make informed decisions as to what they want to do with regards to the compensation.
I return to the point raised by my hon. Friend the Member for Eltham and Chislehurst. Following on from what Sir Brian Langstaff said, I have sought to introduce a proper mechanism for feedback from the community, so that whatever the issue is within the regulations, it can be elevated to the appropriate place: to me, or whoever is the Minister, to IBCA, to IBCA’s board, to the chair or the chief executive—whoever has the power to deal with the issue. As my hon. Friend and I have discussed before, the mechanism and ability to look at the scheme is important.
The other point I would add, which my hon. Friend and I have previously discussed, is that many of the issues raised are to do not with the structure of the regulations, but with their implementation. It is important that, where there are issues of implementation—indeed, hon. and right hon. Members raise them with me—we make adjustments where necessary. I think he would acknowledge that there is a diversity of views in the community on certain issues, but we have sought to ensure that the compensation scheme reflects the views of the majority.