It is going to be a busy day for the Department for Business and Trade team. We are going to be spending a lot of time together today, Mr Speaker, and I very much look forward to it.
We are improving how businesses find, log into and use digital Government services. Better digital services—increasingly joined-up services—can reduce administrative burdens and save businesses time and money. That is why we have pledged to reduce the administrative burdens on business by 25%, and digital will play a key role in that.
Small businesses are the backbone of our economy, yet research shows that the average small business cannot start its real work until 2.36 pm on a Wednesday because of the time lost to administrative tasks. My own experience is that business owners need to engage regularly with various departments and agencies for all manner of reasons, and proving their identity can be a time-consuming task, so will the Secretary of State consider introducing a unique business passport—effectively, a unique digital ID for businesses—to cut administrative burdens and free up small businesses to deliver growth?
My hon. Friend and I share a zeal for using digital to transform the relationship between Government and those who use services. When I was the Secretary of State for Science, Innovation and Technology, I was very proud to work with the Government Digital Service team and see how they are transforming the ability of individuals to interact with Government. We need to have the same zeal for transforming how businesses interact with Government, and I can assure him that a programme of work is going on with my Department to make sure that that is the case.
2. What recent discussions he has had with the Secretary of State for Culture, Media and Sport on the role of the Competition and Markets Authority in the resale of tickets for sporting and cultural events. [R]
I welcome the keen interest in this issue that my hon. Friend has shown. I and my officials have regular discussions with the Department for Culture, Media and Sport, including on the publication of the draft secondary ticketing Bill in the second Session of this Parliament. Consumer enforcement is a key strand of that work, and the CMA is the UK’s main consumer enforcer. As such, we have naturally discussed its important role in the ticketing ecosystem and consumer protection more broadly. In addition, last week the Government introduced the Sporting Events Bill. This will make the unauthorised resale of tickets for major sporting events that meet the conditions in the Bill a criminal offence.
Ending ticketing scandals was a manifesto pledge prompted by the Oasis surge-pricing scandal, but it appears only in draft form in the King’s Speech. Peak gig-going season is upon us—maybe even for you, Mr Speaker, with your Motown habit—as is a cost of living crisis. [Interruption.] We all know about it and love you for it, Mr Speaker.
Indeed—reflections of you. Will Ministers meet me to discuss the solution? My meticulously researched, widely backed ballot Bill from 2024 is ready-made and ready to go. It deals with this issue by among other things banning the bots that hog tickets for resale, so that we can stop this rip-off without delay.
I thank my hon. Friend for her work on this issue; I know that it has been close to her heart for many years. That is why we have committed to publishing a draft secondary ticketing Bill, as set out in the background to the King’s Speech. That shows our continued commitment on the issue and we are pressing ahead on work that will allow us to legislate as soon as parliamentary time allows. The benefit of the draft Bill is that it will allow scrutiny from parliamentarians and sector experts to ensure that we are getting the approach right. I thank her and hope that she can hear my commitment today.
As artists and songwriters gather today for the Ivor Novello awards, fans across the country are still being ripped off by ticket touts, despite the Prime Minister’s promise to act “as soon as possible”. It is incredibly disappointing that the Government have proposed only a draft ticket tout ban Bill in the King’s Speech. Does the Minister accept that any further delay simply benefits those touts and secondary ticketing platforms, and will she give us a date for when proper legislation will be brought forward to protect fans?
The hon. Member will know that since the Government published our response to the consultation on the resale of live event tickets, we have been working tirelessly to prepare new measures—exactly to his point—to tackle those ticket touts who take advantage of real fans who want to see their favourite bands and artists. That is why the next step is to introduce a draft Bill in this Session. That will enable parliamentary scrutiny and allow us to draw on the expertise of key stakeholders to ensure that our legislation is truly effective and enforceable, because a well-functioning ticket resale market can play such an important role in enabling those who cannot attend an event to give someone else the opportunity to go in their place.
The Minister responsible for small business and economic transformation, the Under-Secretary of State for Business and Trade my hon. Friend the Member for East Renfrewshire (Blair McDougall), met Royal Mail’s chief executive on 12 May to discuss its service improvement plan. I know that my hon. Friend has been campaigning on these issues in her constituency vigorously and that has been heard loud and clear. Royal Mail has told my Department that Middleton delivery office in my hon. Friend’s constituency is fully staffed and delivers to most addresses six days a week. I know that she will be scrutinising that and might well have a bit more to say on that now.
Last week, I held a meeting at the fantastic Burnside community centre in Langley with representatives from Royal Mail and constituents, including those who have had to deal with a substandard postal service resulting in crucial correspondence arriving weeks late, if at all. To many people in Heywood and Middleton North, that is a direct result of a national asset being sold off to a private company focused on profit rather than quality of service. If that level of service continues, what further options is the Secretary of State considering to hold Royal Mail to account, and where necessary will the Government step in and force the changes that my constituents need to see?
I said that my hon. Friend was a great advocate for her residents on this issue; she is proving so once again. I can reassure her that the Government have secured a commitment from Royal Mail’s owners to prevent the payment of dividends until service levels improve. That will be a tangible impact on the business unless service levels improve. I have also been involved in discussions with Royal Mail’s owners and the Communication Workers Union to get a deal that can start work on the universal service offering and modernisation reform package for the company, as well as one that tackles pay equalisation. They have reached a deal and it is now out to CWU members. I hope that that will be the foundation for real improvement into the long term. It shows this Government’s active industrial strategy that get things done.