NHS Urgent Care: Staffordshire

We can also see how these pressures play out in practice at nearby hospitals that many of my constituents rely on when local urgent care is not available. Although Royal Stoke University hospital is not in my constituency, it is a key part of the wider system and serves residents right across our county. In the final quarter of last year alone, that hospital saw more than 33,000 A&E attendances, and over 6,800 patients waited more than 12 hours to be admitted or discharged. That is more than one in five attendances—double the national average—placing the hospital among the most pressured in the country.

I hope that building on this, Cannock Chase can be a forerunner in the roll-out of multidisciplinary neighbourhood teams. The health inequalities we sadly have locally, coupled with the distance to many secondary care services that I have referred to, means that we would benefit hugely from that model of supercharged community care. Better than having to catch a bus to Lichfield or Stafford would be heading to Cannock Chase hospital, but better still would be getting that care at home. That is what I am calling for, and will continue to fight for, on behalf of my constituents.

There are areas where Staffordshire is performing strongly. Urgent community response services are exceeding national targets, winter planning has helped to stabilise hospital stays during periods of peak demand, and vaccination programmes are having an impact on admissions. This is not an argument against reform; it is an argument for consistency and fairness. If urgent care reform is about reducing avoidable A&E attendance, improving patient flow and ensuring equitable access across the system, then Cannock Chase cannot continue to remain an outlier.

Crucially, this is not just about rhetoric. The Government are making huge strides in the NHS nationally, backed by reform, investment and a determination to ensure that people get the right care in the right place at the right time. That is why I welcome the investment already being made in the Chadsmoor medical practice, the Rawnsley surgery and the Red Lion surgery in my constituency. That will make a huge difference to people’s everyday experience of the NHS that they can see and feel. Strengthening primary care does not remove the need for local urgent care—one cannot simply replace the other.

My ask today is simple and constructive. I am not asking the Minister to pre-empt the outcome of the ICB’s review—I know that she cannot do that—and I am certainly not arguing against the reform of urgent care that prompted this review. I am calling for clarity, fairness and alignment between national ambition and local delivery. If we believe in shifting care out of hospitals and into communities, if we believe in reducing avoidable A&E attendance and if we believe in equitable access to urgent care, then Cannock Chase must have that as part of its future.

I hope that 2026 can be the year that sees an expansion of urgent care back into my part of the world, and I urge the Royal Wolverhampton NHS trust to make better use of Cannock Chase hospital, which many residents feel remains underutilised compared with how things were under the former Mid Staffordshire NHS trust. I would welcome the Minister’s assurance that local voices will continue to be properly heard, that decisions will be communicated clearly and promptly, and that the Government will work with the Staffordshire and Stoke-on-Trent ICB to ensure that communities such as mine are not left without urgent care provision.

Urgent care, at its simplest, is about whether someone with a broken wrist, a deep cut or a worsening infection knows where to go and can actually get there. I look forward to continuing to work constructively with the ICB, the Minister and colleagues across the House to ensure that urgent care in Staffordshire truly works for the communities that we all serve.

As my hon. Friend said, following the closure during covid the ICB undertook a review of whether the service should be reopened. The review concluded that demand previously met by the Cannock Chase minor injuries unit was being met elsewhere. In that time, the NHS has strengthened the wider urgent care offer for local people. It includes enhanced primary care—my hon. Friend talked about wound care, which is very important to local people—as well as GP out-of-hours services accessed via NHS 111, urgent community response services, and access to urgent treatment centres in other locations. Those arrangements ensure that patients can receive timely and appropriate care.

As my hon. Friend mentioned, neighbourhood integrated teams will be scaled up, delivering more proactive and preventive care in order to intervene earlier and reduce avoidable deterioration. Those teams, as he outlined, are central to shifting care out of hospital and towards community care support. Urgent treatment centres do play a vital role in the wider urgent care system, providing timely assessment and treatment for patients whose needs are urgent but not life-threatening. The system is therefore ensuring that those centres meet national standards, improving consistency and simplifying access for the public, to help divert activity away from type 1 emergency departments and ensure that more patients receive the right level of care closer to home. Let me say in response to my hon. Friend and also his neighbour, my hon. Friend the Member for Stoke-on-Trent Central (Gareth Snell), that it is important for Members in the area to understand that that wider movement of capacity will ensure that they have the necessary information.

I am pleased to report that the system in Staffordshire has become the first in the midlands to establish a 24/7 integrated care co-ordination centre, which provides a single access point for clinicians, co-ordinates urgent community services, and prevents unnecessary A&E attendances. Nearly half the calls to the service are now successfully redirected away from hospital, which helps patients to access help more quickly and eases the pressure on A&E departments. Moreover, capacity has been increased in urgent community response services, virtual wards, same day-emergency care and intermediate care. Urgent community response performance is particularly strong, with more than 78% of referrals seen within two hours—well above the national ambition of 70%. Additional clinical resource has been put in place to meet rising demand and support resilience through the winter.

This work sits alongside strengthened pathways for people whom my hon. Friend described—especially those who may be elderly and experience falls, those who may be frail, those who need end-of-life care, and those in care homes. We need to ensure that those patients in particular receive timely and appropriate support and are confident that the service is there for them in that time of need. Together, these integrated services are helping to manage demand in A&E departments, improve patient flow, and make best use of urgent care capacity across Staffordshire, including in Cannock Chase. As my hon. Friend rightly said, those improvements must be felt by the people of Cannock Chase, and as my hon. Friend the Member for Stoke-on-Trent Central also pointed out, we need to ensure that demand is well managed and to support people across Staffordshire.

We are planning for the future as well. Our 10-year health plan sets out the long-term vision for urgent and emergency care reform. As I have said, a central priority is to shift care from hospitals into the community, and that will be driven by continuing to expand urgent care through urgent community response, virtual wards, rapid access clinics and better co-ordination through neighbourhood-based care.

Our plan is working: in the past 18 months the Government have invested a record £26 billion in the NHS, delivered more than 5 million additional appointments, cut waiting lists by 312,000, and launched the 10-year health plan to deliver more care in the community. We know that there is more to do, but our investment and modernisation are making a difference, and the NHS is showing clear signs of recovery. Thanks to these steps, this winter ambulances are arriving faster, A&E waits are shorter, and more patients are being treated closer to home.

I pay tribute to NHS staff across Staffordshire and across the country. Doctors, nurses, paramedics, healthcare assistants and support staff continue to show exceptional commitment, often in the most challenging circumstances, and they deserve our thanks and support. We know that the NHS is under pressure, but this Government are taking decisive action through our urgent and emergency care plan, our winter preparations, and our long-term reforms. We are putting the service back on its feet, and ensuring that patients receive timely, high-quality care.

As we make the NHS fit for the future by making the changes we need to move care out of hospital and into communities, and by making the switch from analogue to digital and from sickness to prevention, we have to communicate better with patients and the public, as my hon. Friend the Member for Cannock Chase has clearly outlined this evening. That includes keeping MPs well informed of the proposals.