Mobile and Fixed Telecoms Modernisation Charters and Protocols

I am repeating the following written ministerial statement made today in the other place by my noble Friend Baroness Lloyd of Effra, the Minister for Digital Economy.

The Government secured agreement yesterday from the telecoms industry to further protect customers and to prevent disruption to critical national infrastructure services during telecoms modernisation programmes via the 2G switch-off charter and the fixed telecoms modernisation charter. These charters and additional guidance for communication providers, network operators and wholesalers have been developed in response to and in anticipation of essential work led by industry to modernise the UK’s digital infrastructure.

Modernising the UK’s telecommunications infrastructure supports economic growth. Households and businesses will be able to benefit from much faster download and upload speeds, improved network security, greater reliability and resilience, better call quality, and lower latency (faster responsiveness). In addition, some telecoms companies are finding it difficult to source certain spare parts required to maintain or repair connections as the parts are no longer made. Decommissioned parts are being used to maintain the remaining networks.

All four 3G networks have now been safely switched off, with the last operator switching off in early 2026. Spectrum released from retiring 3G is now being re-purposed to improve 4G and 5G connectivity, which is now widely available across the UK. Mobile network operators are now turning to switching off 2G networks which was first announced in 2021. These 2G networks are used for a number of critical services and support customers who require additional support, including those with older 2G-only mobile phones—of which there are around two million—as well as personal telecare alarms, so it is imperative that their migration to 4G or 5G networks is done safely.

Mobile operators, as signatories of the new 2G switch-off charter, have therefore made significant commitments to ensure a safe and smooth switch-off of 2G migration for everyone. These include contacting affected customers well in advance of switching off a 2G network or service, using multiple and different means of communications, trialling switching-off 2G in different geographic areas before starting a nationwide switch-off, verifying that 4G and-or 5G coverage is present prior to switching off 2G, and maintaining access to all forms of emergency services. Mobile phones that are 2G only ceased to be sold at scale over a decade ago in the mid-2010s. The remaining 2G-only mobile phone users will receive multiple messages asking them to upgrade to a new device in advance of 2G being switched off by each network in 2029, 2030 and by 2033. Government have and continue to engage with local authorities and telecare providers about the closure of mobile networks.