Live Events Ticketing: Resale and Pricing Practices

With permission, Madam Deputy Speaker, I would like to make a statement about ticketing in the live events sector.

In the words of the musical “Hamilton”, there is nothing quite like being

“in the room where it happens”.

I would hazard a guess that every single one of us here can remember the first time we went to a live event. My first rugby international was Wales versus Scotland at Murrayfield aged 12—the food was terrible. My first live gig was U2’s “The Joshua Tree” at Wembley arena. These moments of shared passion are part of what makes us the people we are. As Gloria Gaynor said,

“There’s nothing to compare to live music, there just isn’t anything.”

No wonder live events are so highly prized.

But for far too long, ticket touts have leached off fans’ passion. In the past, it was spivs in long raincoats at the gates. Nowadays it is a trade made all the more pernicious by the internet, which enables modern-day touts, hiding behind multiple false identities, to hoover up tickets and sell them at vastly inflated prices. It is indefensible. It trades off other people’s hopes and does not return a single penny to the artists, the performers, the venue, the industry or the sport. We said we would tackle this, and that is precisely what we are doing.

On Friday, the Department for Business and Trade and the Department for Culture, Media and Sport published a consultation on the resale of live event tickets and a separate call for evidence on pricing practices in the live events sector. It is not a consultation on whether to act; it is a consultation on precisely how we should act. The UK has a world-leading live events sector. Our artists, festivals and venues bring joy to audiences across the country. Last year, the sector employed over 200,000 people, contributing to local economies up and down the country, from stage technicians and sound engineers to venue staff and promoters. Every event—whether a major stadium event or an intimate gig at a grassroots venue—injects life into local communities and economies, supporting small businesses and generating significant revenue for our towns and cities. It is musicians, performers and athletes who make the events what they are and who create the value that sits behind them, not the ticket touts.

Live events are a catalyst for creativity, too, where artists have a platform to hone their craft and relate directly to audiences, as well as to earn a living. Live performances create unforgettable shared experiences that transcend cultural and social boundaries, uniting communities up and down the country and shaping our national identity. However, too many fans are missing out on opportunities to experience those live events. Put simply, the ticketing market is not working for fans.

The Government recognise that a well-functioning ticket resale market can play an important role—for instance, allowing those who cannot attend an event to give someone else the opportunity to go in their place. But far too often tickets are listed on the resale market at extortionate prices, many multiples of the face value. Just one example: standing tickets for Charli XCX’s current UK tour were originally priced at £54, but they have been listed on ticket resale sites for as much as £400. That is enough, as she herself would put it, to

I call the shadow Minister.

I thank the hon. Gentleman for advance sight of his statement. As he said, dynamic pricing is a strategy used across many industries outside the creative sectors, including by hotels, taxis and airlines. It can offer significant benefits for consumers when prices are low—for example through early-bird tickets or late ticketing.

The Government are right to emphasise the importance of transparency. Oasis fans know—I am one of them—that we did not have the necessary information up front, and I understand that the Competition and Markets Authority is rightly investigating that episode. However, it is my view that new regulations should be considered only when they are necessary and proportionate and do not duplicate existing rules. Current legislation already states that although dynamic pricing is legal, it must be implemented transparently. I can assure the Minister that we will carefully consider any proposals that could strengthen, improve or simplify the market for fans, but I warn him that we will oppose regulation introduced for the sake of introducing new regulation.

The secondary ticket resale market plays an important role for artists, fans and venues. It can provide a safer way to transfer unwanted tickets, ensuring that seats in venues are not left empty. The Minister claims that his reforms will better protect fans, improve access to live events and support the creative sectors. He claims that the proposals will give power back to fans and prevent them from being fleeced by ticket touts. We know that that is not true, however. We know that Labour’s plans will harm fans and venues, and make live events even harder to attend. [Interruption.] The Minister wants to know so I will tell him.

Let us first discuss price caps on resale tickets. The Government’s consultation proposes capping ticket resale prices to somewhere between the original price and a 30% uplift. That may seem on the surface like a reasonable measure, but we know that it will lead to an upsurge in black market activity and to more money flowing into the pockets of ticket touts. In fact, price controls would lead to a surge in unregulated and illegal transactions, leaving fans with little to no consumer protections. The Minister might not believe me, a free-marketeer, but in response to Government’s consultation, the Computer and Communications Industry Association, warned that

Lordy, lordy, lordy! The hon. Gentleman says that he is an Oasis fan, but to be honest given how he talks about the last Tory Government, I think he must be a Nirvana fan—because everything was absolutely perfect when he was a Minister, wasn’t it?

Let me first put something right. The hon. Gentleman seems to think that our call for evidence on dynamic pricing is about all sorts of different industries, but it is only about the live events sector. We are not talking about the tourism industry, hotels, taxis or anything like that; we are talking solely about the live events sector. We recognise that that was not part of our manifesto commitments, so we want to hear people’s evidence and whether we need to take further measures.

One thing that I can say confidently is that it seems horribly unfair for someone logged into the system to see the ticket price going up—£120, £125, £130, £135—because that creates a sense of panic that they must buy one. It is perfectly legitimate to consider whether that is a good way of selling tickets and whether it is fair to consumers. That is a legitimate question to ask. I cannot comment on the Oasis situation; the hon. Gentleman knows perfectly well that the Competition and Markets Authority is investigating that.

Let me correct the hon. Gentleman’s other point. He kept saying, “We know that” this, that or the other will happen. Well, we do not know, for a start, but more importantly, let me explain to him what we are really trying to tackle. It is the thing where, say, Becky, who lives in flat 23, No. 75 High Street, is desperate to get two tickets to see her mum’s favourite band on her mum’s birthday later that year. She is absolutely desperate, so she tries and tries again to log on at 9 o’clock. She cannot manage to get into the system, but can see the tickets selling. At 20 past 9, all the tickets are gone but then—lo and behold—at 21 minutes past 9, they are available on the secondary ticketing market for vastly inflated prices. That is what we are trying to tackle. It is a very simple problem.

Having campaigned on this issue for over 15 years, I have reached three main conclusions. First, the cap on resale should be set as low as possible—for example, face value plus 5% or 10%—to take the incentive out of scalping, or else we should simply follow the Irish model and prohibit resale for profit altogether.

Secondly, many touts and resale sites are based overseas, so legislation must be supranational. Finally, any crackdown on the black market must be fully enforced, unlike in the current situation where prosecutions are few and far between: there have been a handful—six at most. Does the Minister agree?

I agree that my hon. Friend has campaigned on the subject for 15 years, because I have heard nearly every speech she has made on it, and she has been absolutely magnificent over the years. I pay tribute to her. Many artists in this country will be grateful for her work because so often they are caught in a completely invidious situation as they see tickets going for preposterous prices. I looked earlier at StubHub, which is selling Dua Lipa tickets for Wembley on 20 June with a face value of £81.45 for £2,417. For Jimmy Carr at Milton Keynes in two days’ time, Viagogo has tickets with a face value of £60 for £202. That is the problem that we must deal with.

My hon. Friend is absolutely right about supranational issues; this problem does not just apply in the UK. It is difficult for us to prevent these people from selling tickets for Olivia Rodrigo concerts in Mexico, but we can ensure that measures do apply for Olivia Rodrigo concerts in the UK. She is also absolutely right about enforcement. That is why we are looking at whether there should be a licensing regime and, if so, precisely how that should work. She has made this point in many speeches—I will reiterate it for her: we have hardly seen any prosecutions whatever under the complex set of rules that there are at the moment, and that is one of the things that we have to fix.

I call the Liberal Democrat spokesperson.

I add my thanks to the Minister for advance sight of the statement. It is good to have the Government’s next steps to try to support fans, performers and others working in the live events industry laid out in the announcement. We know the huge value of live events in this country, which make a great contribution to our economic as well as our cultural wellbeing, and it is right that the Government are taking action. Too many fans across the country have fallen prey to sharp practices and touts ripping them off, and the Liberal Democrats are supportive of taking action.

The Liberal Democrats have long called for the implementation of the Competition and Markets Authority’s recommendations to crack down on ticket resale. Those recommendations should be leading the Government forward on this issue. Measures such as capping ticket resales are important. Can the Minister provide greater clarity on the Government’s intentions in that regard? Will he suggest what cap on ticket resales the Government would favour at the moment and what new powers of enforcement they will give to trading standards and the CMA? Beyond those measures, will the Government consider being more ambitious by, for example, giving consumers more control by requiring ticket companies to provide accurate information on price increases or answering Liberal Democrat calls to review the use of transaction fees?

I want to be clear that we welcome the Government’s looking at the queuing systems used by ticket sellers in both the primary and resale markets and considering measures that could address the current situation, which, as the Minister described, too often feels unfair and arbitrary to those fans on the end of it. Hearing the voices of fans in this discussion is undoubtedly important, so we really welcome the consultation, but fans also want to know that the Government will get on and act to solve these problems. To conclude, may I ask the Minister to inform the House about when fans will start to see some changes being implemented?

I welcome the hon. Member to his post and welcome the Lib Dems’ support for what we are proposing. There are just a couple of things. He referred to accurate information, which it could certainly be argued is already legislated for but not well enforced. Indeed, when I looked at some of these sites earlier today, it was interesting to see that sometimes the face value was findable, but not at the same time as the price to be paid. We would think it should be mandatory for somebody to be able to see both at the same time, to see whether they are going to be ripped off. I personally do not subscribe to the line that if somebody is prepared to pay £2,417 for a Dua Lipa ticket, so be it. It seems to me that that is effectively the line from Eurythmics:

“Some of them want to be abused”;

I do not think that we should adopt that policy at all.

On the point that the hon. Member made about transaction fees, I think that I am right in saying that section 230 of the Digital Markets, Competition and Consumers Act 2024 would already apply to what he is arguing for. If I have got that wrong, I will send him a note.

Madam Deputy Speaker, I note that at one point—it may have been at a particular event—you said that your favourite song was “Girls Just Want to Have Fun” by Cyndi Lauper. She performed at the Royal Albert Hall last year, and I am not sure whether you were there.

I commend the Minister for his astonishing memory.

The statement is hugely welcomed by me, after the disappointment of my private Member’s Bill on this subject falling off, and by my constituent Alison Martin, the mum of Coldplay’s Chris, who fed into my Bill. Will my hon. Friend the Minister assure me that he will resist the argument about over-regulation of our lives and market forces that we hear “Time After Time” from Conservative Members? We just heard it again. When I was trying to get sign-ups for my Bill, many Conservative Members did not want to know. This is a consumer protection measure—a cap for all our constituents—to stop those bots from hoovering up tickets and hiking up prices. Will the Minister also reiterate that we are not against all dynamic pricing? The price of tickets can go down as well as up, and we do not mind that.

I commend my hon. Friend on her private Member’s Bill. I told her that we were going to be acting fairly soon so her Bill might not be necessary. She did not believe me, and she ploughed on, but we are intent on acting.

My hon. Friend is quite right about dynamic pricing. I have been involved in a small arts festival in Treorchy in my constituency where we offer early-bird tickets. That is a form of dynamic pricing that I think works for everybody, and we certainly do not want to prohibit that.

My hon. Friend is quite right: much as I like my opposite number, the hon. Member for Meriden and Solihull East (Saqib Bhatti), I find it quite easy to resist him. When I think of the previous Government, I keep thinking of this line from Pink:

“What about all the plans that ended in disaster?”

I call the Chair of the Culture, Media and Sport Committee.

I welcome the Government’s putting music fans at the forefront of these consultations, although the Minister will know that I would like him to go further and have a full fan-led review of music. Meanwhile, looking at the details of these consultations, it is telling that while Ticketmaster welcomed the resale consultations, it is silent on the dynamic pricing issue. The Minister will recall that Oasis told their fans that dynamic pricing was a

“tool to combat ticket touting”.

Does he agree that if the Government act decisively to stop large-scale touting from inflating ticket prices, there will be less need for promoters such as Live Nation to have to use dynamic pricing?

The hon. Member makes a good point, and it is a delight to be able to agree with her on something in this area at the moment. We might yet have a little bit of a disagreement over copyright and artificial intelligence, but I think that is only because she has misunderstood what we are trying to do. I hope to be able to sit down with her and talk it all through.

We want to ensure that we get the legislation right, and that is why we are doing a consultation rather than just storming ahead with a piece of legislation. As my hon. Friend the Member for Washington and Gateshead South (Mrs Hodgson) said, there is no point in carrying out any of these measures unless we have a proper system of enforcement.