Jobcentre Claimants: Travel Costs

12. What guidance her Department has issued to private contractors working in partnership with Jobcentre Plus on reimbursing claimants’ travel costs.

Provider guidance, which is published on gov.uk, makes clear that contractors on all our employment programmes must reimburse customers’ reasonable travel costs.

I thank the Minister for that response. My constituent Connor is in a predicament: he is out of pocket for taxi fares to weekly or even twice weekly sessions with a Jobcentre Plus private contractor. Connor told me that the sessions last barely 15 minutes and are not helping him to reach his goal of becoming a mechanical engineering apprentice. Will the Minister review the value of Jobcentre Plus private contracts to both jobseekers and taxpayers?

My hon. Friend is absolutely right. Performance is reviewed regularly and there are customer satisfaction surveys, but unlike the previous Government, this Government want to publish performance data so that everybody can see what is going on.

I thank the Minister very much for his response. I think everyone wishes for claimants to be able to get job opportunities without finding themselves in a financial mess due to having to pay out for travel costs when they should be reimbursed. This is a big issue in my constituency in Northern Ireland. Will the Minister help directly those constituents who have been accordingly disadvantaged?

I am grateful to the hon. Gentleman. I am not familiar with the arrangements in Northern Ireland, but certainly in the rest of the UK it is very clear that contractors ideally need to pay up-front, buy tickets and give them to the jobseeker before they embark on their journey, or, if not, reimburse them very quickly on production of a receipt.