Improving Access to Public Services

1. What steps his Department is taking to use technology to improve access to public services.

I congratulate my hon. Friend on getting on the Order Paper twice today—it would be a good day for him to buy a lottery ticket. I can assure him that the new digital centre exists to serve Departments and the wider public sector. The Government Digital Service enables Departments to deliver digital public services that work for everyone.

Good public services are dependent on reliable and easily accessible and available underlying data, such as postal addresses. However, address data is complex and expensive for UK businesses to access. Given the importance of that data to public service delivery and economic growth, will the Minister commit to reviewing the terms under which UK address data is made available to support growth?

My hon. Friend raises an important point. Following the privatisation of Royal Mail in 2014, the postcode address file—the definitive list of UK postal addresses—became a privately owned data asset. He will know that this afternoon we have the Second Reading of the Data (Use and Access) Bill, which will be a great step forward for the use of data in the public and private sectors. He will also know that we have committed to creating a national data library, which will use data in a radically new way for the benefit of the country and public sector users.

I am sure that the Secretary of State will agree that people want their public services delivered efficiently and effectively. To that end, what discussions have he and his Department had with the Department of Government Efficiency and Elon Musk in the United States about how we can harness the power of artificial intelligence to deliver better services, and scrutinise Government spending and datasets, to eliminate waste and inefficiency?

I think the right hon. Gentleman has been asleep at the wheel since the election—not just when he was in government. Our Government have brought in the Regulatory Innovation Office, which is now up and running and piloting four areas to get innovation through the regulatory landscape without delay. Our Government have brought in the gov.uk app, which will be delivered in June, as well as the digital wallet and the digital driving licence, and a suite of productivity services are already being deployed in the public sector. His Government did none of those things. We are doing them now.

I call the Chair of the Science, Innovation and Technology Committee.

The Government’s determination to embrace AI to transform public services and pull through procurement opportunities for British businesses is very welcome, but many public service users and others may have been concerned by the Government’s failure to sign the Paris AI summit declaration, which sought to ensure that AI is open, inclusive, transparent, ethical, safe, secure and trustworthy. A Government spokesperson said that there were concerns about progress on global governance and national security. Will the Secretary of State elaborate on that?

I am grateful to my hon. Friend the Chair of the Select Committee, who raises an important point. Let us focus on what we did achieve in Paris: we signed this week the joint coalition for sustainable AI, which is to be launched this summer; we joined the initial group of countries and multilateral organisations kicking off the collaborative network of AI observatories on work; we co-sealed the statement on cyber-security with France—that also launched this week; and we signed a statement on AI and gender, as part of the global partnership for action on gender-based online harassment and abuse. A lot was achieved this week, but we will always put the national interest first. The House will know full well that this Government will always put national security first—an issue that we wanted to raise at the summit, and which prevented us from signing the overall agreement.

When it comes to public services, one thing that bugs me, and bugs our constituents, is the difficulty of accessing GP appointments, let alone having to call at half-past 8 in the morning. What progress is being made in allowing patients to book GP appointments online, so that they are not forced to wait on the phone every morning to see a doctor when they need an appointment right away?

As always, I am grateful for the exchanges that the hon. Gentleman and I have in this House, which are always constructive. That issue is part of the legacy that we have inherited from the failed Tory Government of over 14 years, but I assure him that the Data (Use and Access) Bill, which has its Second Reading today, will force different parts of the NHS to finally start communicating with themselves and using interoperable data in the interests of patients.

I call the shadow Minister.

The Secretary of State’s plans to improve Government services depend on the cloud. In the light of the Competition and Markets Authority decision to assess whether Amazon Web Services and Microsoft should be designated as having strategic market status in cloud service provision, what decisions has he made regarding the approach to current and future Government procurement of cloud services?

Obviously, I cannot comment on the CMA, which is an independent regulator. I can, however, say that this Government, via the AI opportunities action plan, have committed to fully investing in AI infrastructure so that we can have a sovereign AI infrastructure here, with data stored here and processed here, creating jobs and wealth in this country.